380 jobs found in michigan

As a Maintenance Service Technician, you will be responsible for implementing equipment orientation, verifying new equipment, and completing necessary paperwork as required for new patient installation.  This will involve setting up equipment in a professional manner in different sites such as apartments, private homes, clinics, hospitals, nursing homes, and other living facilities.  In addition, you will be validating safety procedures in the delivery and installation of equipment to ensure proper functioning. Additional duties for this full-time field service role include, but are not limited to:  Providing detailed instructions on how to use the equipment Delivering oxygen cylinder and concentrator on daily days and refilling reservoirs Performing minor repairs and preventative maintenance Scheduling maintenance repairs with different clients Maintaining company vehicle clean and performing daily inspections Working as on-call service representative and record information on service call reports Cleaning rental equipment when returning to the center and organizing warehouse-storage area Following FDA guidelines pertaining to cylinder and oxygen testing Adhering to different standards and policies of all equipment

As a Maintenance Service Technician, you will be responsible for implementing equipment orientation, verifying new equipment, and completing necessary paperwork as required for new patient installation.  This will involve setting up equipment in a professional manner in different sites such as apartments, private homes, clinics, hospitals, nursing homes, and other living facilities.  In addition, you will be validating safety procedures in the delivery and installation of equipment to ensure proper functioning. Additional duties for this full-time field service role include, but are not limited to:  Providing detailed instructions on how to use the equipment Delivering oxygen cylinder and concentrator on daily days and refilling reservoirs Performing minor repairs and preventative maintenance Scheduling maintenance repairs with different clients Maintaining company vehicle clean and performing daily inspections Working as on-call service representative and record information on service call reports Cleaning rental equipment when returning to the center and organizing warehouse-storage area Following FDA guidelines pertaining to cylinder and oxygen testing Adhering to different standards and policies of all equipment

One of the Nation’s major suppliers of in-home oxygen & respiratory therapy seeks a Sales Representative.  Responsibilities include establishing and maintaining relationships with referral sources in the medical community and conducting in-services educating them in the use and application of medical equipment.   Responsible for: obtaining a predetermined number of referrals and setups from referral sources per month preparing and submitting approval plans for sales territory management providing marketing information to management as requested and/or made available Requirements Previous experience selling in the home healthcare field preferred Knowledge of basic selling skills, Medicare, insurance reimbursement and accounting practices a plus Must have excellent human relations skills, and be computer literate High school graduate (diploma) or equivalent Must be 18 years of age or older

One of the Nation’s major suppliers of in-home oxygen & respiratory therapy seeks a Sales Representative.  Responsibilities include establishing and maintaining relationships with referral sources in the medical community and conducting in-services educating them in the use and application of medical equipment.   Responsible for: obtaining a predetermined number of referrals and setups from referral sources per month preparing and submitting approval plans for sales territory management providing marketing information to management as requested and/or made available Requirements Previous experience selling in the home healthcare field preferred Knowledge of basic selling skills, Medicare, insurance reimbursement and accounting practices a plus Must have excellent human relations skills, and be computer literate High school graduate (diploma) or equivalent Must be 18 years of age or older

Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization. Join the Lincare Holdings Inc. Talent Network today and stay up-to-date on our openings as they continue to become available! What is a Talent Network? Talent Networks enhance your job search and the application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you. Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

The Healthcare Specialist provides to support to patients outside the hospital; and will work closely with referring physicians, hospital personnel, and other clinicians to ensure the best professional care of the patient.  The position involves equipment setups for ventilators, monitors, CPAP units, and other respiratory services in patients’ homes.  The Healthcare Specialist will provide patient education as an intricate part of the patent's care and needs, while performing complete and professional assessments. The Healthcare Specialist must have the ability to work independently, be detail-oriented, and have excellent organizational skills, as well as excellent communication skills.

The Healthcare Specialist provides to support to patients outside the hospital; and will work closely with referring physicians, hospital personnel, and other clinicians to ensure the best professional care of the patient.  The position involves equipment setups for ventilators, monitors, CPAP units, and other respiratory services in patients’ homes.  The Healthcare Specialist will provide patient education as an intricate part of the patent's care and needs, while performing complete and professional assessments. The Healthcare Specialist must have the ability to work independently, be detail-oriented, and have excellent organizational skills, as well as excellent communication skills.

Responsibilities include: Place call to existing patient base regarding refills of medical supplies Customer Service Representatives are on a dialer system, taking inbound/outbound calls Must have effective communication  and interpersonal skills Provide prompt, reliable and accurate information to customers Educate customers about our products and services The ideal candidate is a highly motivated self-starter and will provide excellent customer service skills to our customers. Requirements: Handles a high volume of work in a fast paced environment Excellent written and verbal communication skills and strong attention to detail Must have basic math skills Ability to multi-task At least one year of customer service experience

Responsibilities include: Place call to existing patient base regarding refills of medical supplies Customer Service Representatives are on a dialer system, taking inbound/outbound calls Must have effective communication  and interpersonal skills Provide prompt, reliable and accurate information to customers Educate customers about our products and services The ideal candidate is a highly motivated self-starter and will provide excellent customer service skills to our customers. Requirements: Handles a high volume of work in a fast paced environment Excellent written and verbal communication skills and strong attention to detail Must have basic math skills Ability to multi-task At least one year of customer service experience

Responsibilities include: Place call to existing patient base regarding refills of medical supplies Customer Service Representatives are on a dialer system, taking inbound/outbound calls Must have effective communication  and interpersonal skills Provide prompt, reliable and accurate information to customers Educate customers about our products and services The ideal candidate is a highly motivated self-starter and will provide excellent customer service skills to our customers. Requirements: Handles a high volume of work in a fast paced environment Excellent written and verbal communication skills and strong attention to detail Must have basic math skills Ability to multi-task At least one year of customer service experience

Responsibilities include: Place call to existing patient base regarding refills of medical supplies Customer Service Representatives are on a dialer system, taking inbound/outbound calls Must have effective communication  and interpersonal skills Provide prompt, reliable and accurate information to customers Educate customers about our products and services The ideal candidate is a highly motivated self-starter and will provide excellent customer service skills to our customers. Requirements: Handles a high volume of work in a fast paced environment Excellent written and verbal communication skills and strong attention to detail Must have basic math skills Ability to multi-task At least one year of customer service experience

Job Duties/Responsibilities Perform blood collections by venipuncture and capillary techniques for all age groups Collect specimens for drug screens, paternity tests, alcohol tests etc. Perform data entry of patient information in an accurate and timely manner Process billing information and collect payments when required Prepare all collected specimens for testing and analysis Maintain patient and specimen information logs Provide superior customer service to all patients Administrative and clerical duties as necessary Travel to additional sites when needed Requirements High school diploma or equivalent Phlebotomy certification from an accredited agency is preferred Previous experience as a phlebotomist Proven track record in providing exceptional customer service Strong communication skills; both written and verbal Ability to work independently or in a team environment Comfortable working under minimal supervision Reliable transportation and clean driving record if applicable Flexibility to work overtime as needed Able to pass a standardized color blindness test

Job Duties/Responsibilities Perform blood collections by venipuncture and capillary techniques for all age groups Collect specimens for drug screens, paternity tests, alcohol tests etc. Perform data entry of patient information in an accurate and timely manner Process billing information and collect payments when required Prepare all collected specimens for testing and analysis Maintain patient and specimen information logs Provide superior customer service to all patients Administrative and clerical duties as necessary Travel to additional sites when needed Requirements High school diploma or equivalent Phlebotomy certification from an accredited agency is preferred Previous experience as a phlebotomist Proven track record in providing exceptional customer service Strong communication skills; both written and verbal Ability to work independently or in a team environment Comfortable working under minimal supervision Reliable transportation and clean driving record if applicable Flexibility to work overtime as needed Able to pass a standardized color blindness test

Eisai fosters individual accountability for career development, and encourages employees to shape their future by actively exploring opportunities at the company and driving professional growth. We offer many training programs, on-the-job experiences, assignments, and coaching in order to help our employees achieve their greatest goals. Some of these include: It’s Your Career. Own It! – A career development workshop that provides employees with tools and resources to make the most of their professional growth Developing a Growth Mindset – A highly interactive workshop where individual contributors learn how to adopt a growth mindset and use feedback to develop their careers. Five Essentials of Management – A training program for new managers which provides the fundamentals required for success in leading teams at Eisai. Team Leader Development – An intensive nine-month program designed to accelerate the development of high- potential team leaders through real-world challenges, assessments, monthly coaching and group sessions. Performance Excellence through Results-Oriented Coaching Skills – A leadership workshop focusing on the tools, techniques and skills managers need to be effective in their coaching and counseling efforts. Converting hhc Knowledge into Innovation – A unique and immersive workshop where Eisai managers meet with patients and/or caregivers to learn about their concerns, feelings and challenges and generate ideas to meet their needs. The program prepares leaders at every level to guide their respective teams in an innovation process applied to a real hhc initiative.

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs

This position is responsible for overseeing the applicant and return donor reception and registration processes.  • Supervise reception and medical staff.  • Assist management with daily center operations to include development of reception and medical staff, assessment and improvement of processes, troubleshooting issues and managing donor flow. 1 In compliance with Standard Operating Procedures (SOPs), supervise daily activities of reception, medical, and customer service operations. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues. 2 In conjunction with other management and supervisory staff, facilitate donor movement throughout the center minimizing donor wait time and processing. 3 Supervise reception and medical work areas activities to ensure proper handling of supplies and materials. Coordinate plans and deliver medical and reception staff training. 4 Repair or replace equipment in a timely manner. Update equipment status and documentation on a regular basis. 5 Ensure adequate reception and medical staffing to provide sufficient support based upon center size, structure and donor flow. Create schedules for direct reports per company procedures. Monitor time card procedures, attendance and overtime usage. 6 Conduct investigations, participate in root cause analysis, and develop recommendations for process improvement. 7 Participate with management in conducting performance appraisals and providing performance feedback. With management review and direction, document verbal and written coaching level corrective actions, as needed. 8 Participate, as appropriate, with management in the recruitment and selection of center operation staff. 9 Act as liaison for Center Medical Director and Divisional Medical Director. Coordinate Center Medical Director activities. 10 Follow and ensure staff adheres to all Standard Operating Procedures (SOPs), company policies and procedures. 11 Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIIPA, and OSHA. 12 Participate in selected Center Leadership meetings and present pertinent related medical topics. Conduct and document monthly medical meetings. 13 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 14 Provide medical oversight and guidance to center specialty and employee Hep B programs. Understand policies and procedures associated with hyper immune programs at the center, as applicable. 15 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedures and documentation audits, as applicable. Promote safety in all actions. 16 Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel or any external source. Immediately report (orally and/or in writing) all incidents of harassment to a manger and Human Resources. 17 Maintain professional image and confidentiality of all company records and information at all times. 18 Will be cross-trained in all technical areas and other functions to meet business needs. 19 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 20 Perform other job-related duties as assigned. Education • Active state licensure from a paramedic, nursing, physician assistant, chiropractic, naturopathic training program or medical school required OR • Completion of a foreign allopathic or osteopathic medical school and only if also currently licensed as a physician or certified as an EMT in the state Experience • Supervisory experience and regulated environment strongly preferred Working Conditions (physical & mental requirements) • Shares information with internal contacts with common desire to reach a solution • Ability to make decisions, which have moderate impact on immediate work unit • Must be able to see and speak with customers and observe equipment operation • Occasionally perform tasks while standing and walking up to 100% of time • Examine and assess the skin and other abnormalities through sight, touch and smell • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs

This position is responsible for overseeing the applicant and return donor reception and registration processes.  • Supervise reception and medical staff.  • Assist management with daily center operations to include development of reception and medical staff, assessment and improvement of processes, troubleshooting issues and managing donor flow. 1 In compliance with Standard Operating Procedures (SOPs), supervise daily activities of reception, medical, and customer service operations. Provide clear and consistent instructions and directions, conduct meetings, and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues. 2 In conjunction with other management and supervisory staff, facilitate donor movement throughout the center minimizing donor wait time and processing. 3 Supervise reception and medical work areas activities to ensure proper handling of supplies and materials. Coordinate plans and deliver medical and reception staff training. 4 Repair or replace equipment in a timely manner. Update equipment status and documentation on a regular basis. 5 Ensure adequate reception and medical staffing to provide sufficient support based upon center size, structure and donor flow. Create schedules for direct reports per company procedures. Monitor time card procedures, attendance and overtime usage. 6 Conduct investigations, participate in root cause analysis, and develop recommendations for process improvement. 7 Participate with management in conducting performance appraisals and providing performance feedback. With management review and direction, document verbal and written coaching level corrective actions, as needed. 8 Participate, as appropriate, with management in the recruitment and selection of center operation staff. 9 Act as liaison for Center Medical Director and Divisional Medical Director. Coordinate Center Medical Director activities. 10 Follow and ensure staff adheres to all Standard Operating Procedures (SOPs), company policies and procedures. 11 Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIIPA, and OSHA. 12 Participate in selected Center Leadership meetings and present pertinent related medical topics. Conduct and document monthly medical meetings. 13 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 14 Provide medical oversight and guidance to center specialty and employee Hep B programs. Understand policies and procedures associated with hyper immune programs at the center, as applicable. 15 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedures and documentation audits, as applicable. Promote safety in all actions. 16 Maintain an environment free from harassment or intimidation of any employee by co-workers, management personnel or any external source. Immediately report (orally and/or in writing) all incidents of harassment to a manger and Human Resources. 17 Maintain professional image and confidentiality of all company records and information at all times. 18 Will be cross-trained in all technical areas and other functions to meet business needs. 19 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 20 Perform other job-related duties as assigned. Education • Active state licensure from a paramedic, nursing, physician assistant, chiropractic, naturopathic training program or medical school required OR • Completion of a foreign allopathic or osteopathic medical school and only if also currently licensed as a physician or certified as an EMT in the state Experience • Supervisory experience and regulated environment strongly preferred Working Conditions (physical & mental requirements) • Shares information with internal contacts with common desire to reach a solution • Ability to make decisions, which have moderate impact on immediate work unit • Must be able to see and speak with customers and observe equipment operation • Occasionally perform tasks while standing and walking up to 100% of time • Examine and assess the skin and other abnormalities through sight, touch and smell • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to qualify donors for the plasma pheresis process. Job Description 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and assists in providing appropriate information to the caller. 5 Maintains alertness and awareness to any reaction by donor may have during or after the pheresis process and notifies appropriate staff. 6 Conducts daily calibration of equipment and resolves calibration out-of-specification issues according to the SOPs. 7 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 8 May provide guidance and technical training about processes and procedures to Reception Technicians and other staff as required. 9 Alerts Group Leader or Supervisor of donor flow issues. 10 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 11 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 12 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 13 Maintains confidentiality of all personnel, donor and center information. 14 May be cross-trained in other areas to meet the needs of the business. 15 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 16 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of 18 months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to qualify donors for the plasma pheresis process. Job Description 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and assists in providing appropriate information to the caller. 5 Maintains alertness and awareness to any reaction by donor may have during or after the pheresis process and notifies appropriate staff. 6 Conducts daily calibration of equipment and resolves calibration out-of-specification issues according to the SOPs. 7 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 8 May provide guidance and technical training about processes and procedures to Reception Technicians and other staff as required. 9 Alerts Group Leader or Supervisor of donor flow issues. 10 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 11 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 12 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 13 Maintains confidentiality of all personnel, donor and center information. 14 May be cross-trained in other areas to meet the needs of the business. 15 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 16 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of 18 months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs