GSK is a company with a rich history of innovation, with many talented scientists who care deeply about translating great science into therapies that make a meaningful difference for patients.
GSK Consumer Healthcare is one of the world's largest consumer healthcare companies. Our purpose is to help more people around the world to do more, feel better and live longer with everyday healthcare products. We have a heritage that goes back over 160 years. We own some of the world's best loved healthcare brands, including Sensodyne®, Theraflu®, Excedrin®, Nicorette® and NicoDerm®CQ®, Flonase® and TUMS®. Our goal is to build a global, growing business we call a Fast Moving Consumer Healthcare company, dedicated to everyday healthcare with all of the scientific expertise and quality guarantees that demands, working at the speed and with the genuine consumer understanding the modern world expects.
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Operating at pace and agile decision-making – using evidence and applying judgment to balance pace, rigor and risk.
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Continuously looking for opportunities to learn, build skills and share learning.
Sustaining energy and well-being.
Building strong relationships and collaboration, honest and open conversations.
Budgeting and cost-consciousness
GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Jan 17, 2020
GSK is a company with a rich history of innovation, with many talented scientists who care deeply about translating great science into therapies that make a meaningful difference for patients.
GSK Consumer Healthcare is one of the world's largest consumer healthcare companies. Our purpose is to help more people around the world to do more, feel better and live longer with everyday healthcare products. We have a heritage that goes back over 160 years. We own some of the world's best loved healthcare brands, including Sensodyne®, Theraflu®, Excedrin®, Nicorette® and NicoDerm®CQ®, Flonase® and TUMS®. Our goal is to build a global, growing business we call a Fast Moving Consumer Healthcare company, dedicated to everyday healthcare with all of the scientific expertise and quality guarantees that demands, working at the speed and with the genuine consumer understanding the modern world expects.
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Operating at pace and agile decision-making – using evidence and applying judgment to balance pace, rigor and risk.
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Continuously looking for opportunities to learn, build skills and share learning.
Sustaining energy and well-being.
Building strong relationships and collaboration, honest and open conversations.
Budgeting and cost-consciousness
GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
GSK Consumer executes high quality sales calls: indicated by preparation and organization of the sales call, customer development, personal rapport, fact based (key message) selling, use of promotional materials, and customer commitment to GSK Oral Healthcare products. Effectively utilize knowledge of GSK Oral OTC products and promotional plans in achieving sales objectives. Use current knowledge of competitors' products and promotions to more effectively position GSK Oral products with customers. Prepare and submit all required reports in the format and time required. Follow an overall sales call plan calling primarily on Dentists and delivering the required frequency of calls. Demonstrate knowledge of customers within the territory, including such factors as recommendation and prescribing patterns, and purchasing habits.
Why You?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals :
Bachelor’s degree or degree in Dental Hygiene
2 years of sales experience or experience in Dental Hygiene
Presentation skills, ability to present to large groups
Strong Strategic Account Management Skills
Strong Execution Skills
Valid driver’s license and an insurable driving record
Must be able and willing to safely operate a motor vehicle in accordance with GSK policies and applicable driving rules and regulations. Driving a motor vehicle is an essential function of the job that the sales professional must perform personally
Overnight and/or weekend travel up to 20%
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
2 years of outside Pharmaceutical/Healthcare or CPG sales with territory and account management or Dental Hygienist experience
Successful track record with previous positions demonstrating leadership.
Judgment and decision making, effective communication skills and resilience in a sales environment.
Jan 17, 2020
GSK Consumer executes high quality sales calls: indicated by preparation and organization of the sales call, customer development, personal rapport, fact based (key message) selling, use of promotional materials, and customer commitment to GSK Oral Healthcare products. Effectively utilize knowledge of GSK Oral OTC products and promotional plans in achieving sales objectives. Use current knowledge of competitors' products and promotions to more effectively position GSK Oral products with customers. Prepare and submit all required reports in the format and time required. Follow an overall sales call plan calling primarily on Dentists and delivering the required frequency of calls. Demonstrate knowledge of customers within the territory, including such factors as recommendation and prescribing patterns, and purchasing habits.
Why You?
Basic Qualifications:
We are looking for professionals with these required skills to achieve our goals :
Bachelor’s degree or degree in Dental Hygiene
2 years of sales experience or experience in Dental Hygiene
Presentation skills, ability to present to large groups
Strong Strategic Account Management Skills
Strong Execution Skills
Valid driver’s license and an insurable driving record
Must be able and willing to safely operate a motor vehicle in accordance with GSK policies and applicable driving rules and regulations. Driving a motor vehicle is an essential function of the job that the sales professional must perform personally
Overnight and/or weekend travel up to 20%
Preferred Qualifications:
If you have the following characteristics, it would be a plus:
2 years of outside Pharmaceutical/Healthcare or CPG sales with territory and account management or Dental Hygienist experience
Successful track record with previous positions demonstrating leadership.
Judgment and decision making, effective communication skills and resilience in a sales environment.
GSK is a company with a rich history of innovation, with many talented scientists who care deeply about translating great science into therapies that make a meaningful difference for patients.
GSK Consumer Healthcare is one of the world's largest consumer healthcare companies. Our purpose is to help more people around the world to do more, feel better and live longer with everyday healthcare products. We have a heritage that goes back over 160 years. We own some of the world's best loved healthcare brands, including Sensodyne®, Theraflu®, Excedrin®, Nicorette® and NicoDerm®CQ®, Flonase® and TUMS®. Our goal is to build a global, growing business we call a Fast Moving Consumer Healthcare company, dedicated to everyday healthcare with all of the scientific expertise and quality guarantees that demands, working at the speed and with the genuine consumer understanding the modern world expects.
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Operating at pace and agile decision-making – using evidence and applying judgment to balance pace, rigor and risk.
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Continuously looking for opportunities to learn, build skills and share learning.
Sustaining energy and well-being.
Building strong relationships and collaboration, honest and open conversations.
Budgeting and cost-consciousness
GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Jan 17, 2020
GSK is a company with a rich history of innovation, with many talented scientists who care deeply about translating great science into therapies that make a meaningful difference for patients.
GSK Consumer Healthcare is one of the world's largest consumer healthcare companies. Our purpose is to help more people around the world to do more, feel better and live longer with everyday healthcare products. We have a heritage that goes back over 160 years. We own some of the world's best loved healthcare brands, including Sensodyne®, Theraflu®, Excedrin®, Nicorette® and NicoDerm®CQ®, Flonase® and TUMS®. Our goal is to build a global, growing business we call a Fast Moving Consumer Healthcare company, dedicated to everyday healthcare with all of the scientific expertise and quality guarantees that demands, working at the speed and with the genuine consumer understanding the modern world expects.
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Operating at pace and agile decision-making – using evidence and applying judgment to balance pace, rigor and risk.
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Continuously looking for opportunities to learn, build skills and share learning.
Sustaining energy and well-being.
Building strong relationships and collaboration, honest and open conversations.
Budgeting and cost-consciousness
GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
GSK is a company with a rich history of innovation, with many talented scientists who care deeply about translating great science into therapies that make a meaningful difference for patients.
GSK Consumer Healthcare is one of the world's largest consumer healthcare companies. Our purpose is to help more people around the world to do more, feel better and live longer with everyday healthcare products. We have a heritage that goes back over 160 years. We own some of the world's best loved healthcare brands, including Sensodyne®, Theraflu®, Excedrin®, Nicorette® and NicoDerm®CQ®, Flonase® and TUMS®. Our goal is to build a global, growing business we call a Fast Moving Consumer Healthcare company, dedicated to everyday healthcare with all of the scientific expertise and quality guarantees that demands, working at the speed and with the genuine consumer understanding the modern world expects.
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Operating at pace and agile decision-making – using evidence and applying judgment to balance pace, rigor and risk.
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Continuously looking for opportunities to learn, build skills and share learning.
Sustaining energy and well-being.
Building strong relationships and collaboration, honest and open conversations.
Budgeting and cost-consciousness
GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Jan 17, 2020
GSK is a company with a rich history of innovation, with many talented scientists who care deeply about translating great science into therapies that make a meaningful difference for patients.
GSK Consumer Healthcare is one of the world's largest consumer healthcare companies. Our purpose is to help more people around the world to do more, feel better and live longer with everyday healthcare products. We have a heritage that goes back over 160 years. We own some of the world's best loved healthcare brands, including Sensodyne®, Theraflu®, Excedrin®, Nicorette® and NicoDerm®CQ®, Flonase® and TUMS®. Our goal is to build a global, growing business we call a Fast Moving Consumer Healthcare company, dedicated to everyday healthcare with all of the scientific expertise and quality guarantees that demands, working at the speed and with the genuine consumer understanding the modern world expects.
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Operating at pace and agile decision-making – using evidence and applying judgment to balance pace, rigor and risk.
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Continuously looking for opportunities to learn, build skills and share learning.
Sustaining energy and well-being.
Building strong relationships and collaboration, honest and open conversations.
Budgeting and cost-consciousness
GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
GSK is a company with a rich history of innovation, with many talented scientists who care deeply about translating great science into therapies that make a meaningful difference for patients.
GSK Consumer Healthcare is one of the world's largest consumer healthcare companies. Our purpose is to help more people around the world to do more, feel better and live longer with everyday healthcare products. We have a heritage that goes back over 160 years. We own some of the world's best loved healthcare brands, including Sensodyne®, Theraflu®, Excedrin®, Nicorette® and NicoDerm®CQ®, Flonase® and TUMS®. Our goal is to build a global, growing business we call a Fast Moving Consumer Healthcare company, dedicated to everyday healthcare with all of the scientific expertise and quality guarantees that demands, working at the speed and with the genuine consumer understanding the modern world expects.
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Operating at pace and agile decision-making – using evidence and applying judgment to balance pace, rigor and risk.
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Continuously looking for opportunities to learn, build skills and share learning.
Sustaining energy and well-being.
Building strong relationships and collaboration, honest and open conversations.
Budgeting and cost-consciousness
GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Jan 17, 2020
GSK is a company with a rich history of innovation, with many talented scientists who care deeply about translating great science into therapies that make a meaningful difference for patients.
GSK Consumer Healthcare is one of the world's largest consumer healthcare companies. Our purpose is to help more people around the world to do more, feel better and live longer with everyday healthcare products. We have a heritage that goes back over 160 years. We own some of the world's best loved healthcare brands, including Sensodyne®, Theraflu®, Excedrin®, Nicorette® and NicoDerm®CQ®, Flonase® and TUMS®. Our goal is to build a global, growing business we call a Fast Moving Consumer Healthcare company, dedicated to everyday healthcare with all of the scientific expertise and quality guarantees that demands, working at the speed and with the genuine consumer understanding the modern world expects.
Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
Operating at pace and agile decision-making – using evidence and applying judgment to balance pace, rigor and risk.
Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
Continuously looking for opportunities to learn, build skills and share learning.
Sustaining energy and well-being.
Building strong relationships and collaboration, honest and open conversations.
Budgeting and cost-consciousness
GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
The Oncology Territory Manager is a position that reports to the District Manager and is responsible for attaining territory goals by successfully selling Branded products to the customer base. All requirements with regards to territory management should be accomplished on a timely basis. Develop strong relationships with the customer and become a resource. Communicate with the District Manager on a regular basis and discuss issues and opportunities. Represent the company in a positive and professional manner. Responsibilities: Calls on health care professionals in assigned sales territory and communicates product advantages, features and benefits. Achieves or exceeds sales objectives through promotion of product features and benefits to our key accounts: Hospitals, Infusion Centers, Nephrologists, Hematologists, Hospitalist, PCPs/IMs, Bloodless Surgery, buying groups, distributors and wholesalers in assigned territory. As a secondary base, Cardiologists, Endocrinologists, and Rheumatologists.
Builds relationships with our customer base and key opinion leaders by personally visiting them, educating and influencing physicians and healthcare providers to prescribe Daiichi Sankyo promoted products. Communicates products approved indications, advantages, features and benefits in both individual and group settings.
Analyzes customer needs and interests.
Complies with applicable laws in providing healthcare providers with accurate information concerning Daiichi Sankyo Products.
Participates in assigned training and completing outside reading. Keeps abreast of the products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with colleagues.
Serves as a disease state expert and provides a high level of product expertise and customer service for all accounts.
Carries out all sales and marketing programs.
Maintains all equipment and territorial records in the prescribed manner.
Utilizes sales force automation system and other equipment to enhance impact of sales call and territory management.
Maintains a current key customer target list, submits regular updates to the customer database and plans calls to meet goals.
Submits complete reports, on-time, and communicates matters that are relevant to the marketplace, competition and the marketing team to the District Manager.
Reviews territorial reports with District Manager and learns how to use reports and databases as instruments to achieve assigned goals.
Notifies the Medical Affairs Department immediately of any product complaints as per SOP 805.21, ‘Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).’
Notifies the Pharmacovigilance Department immediately of any adverse events as per SOP 805.21, ‘Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).’
Attends and participates in all required meetings and training programs.
Maintains frequent correspondence with District Managers.
Maintains correspondence with co-promotion team members, to manage co-promotion responsibilities.
Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation. Education/Experience:
Qualified candidates must have a Bachelor’s degree from an accredited college or university.
3 or more years of sales/marketing experience in the pharmaceutical or medical industry required.
2 or more years of specialty, rare disease, and/or oncology experience strongly preferred.
Experience selling in complex environments preferred.
Strong verbal and written communications skills.
Must be able to travel approximately 40% to 60%.
Proficiency in MS Word, Excel, PowerPoint and Outlook.
Jan 15, 2020
The Oncology Territory Manager is a position that reports to the District Manager and is responsible for attaining territory goals by successfully selling Branded products to the customer base. All requirements with regards to territory management should be accomplished on a timely basis. Develop strong relationships with the customer and become a resource. Communicate with the District Manager on a regular basis and discuss issues and opportunities. Represent the company in a positive and professional manner. Responsibilities: Calls on health care professionals in assigned sales territory and communicates product advantages, features and benefits. Achieves or exceeds sales objectives through promotion of product features and benefits to our key accounts: Hospitals, Infusion Centers, Nephrologists, Hematologists, Hospitalist, PCPs/IMs, Bloodless Surgery, buying groups, distributors and wholesalers in assigned territory. As a secondary base, Cardiologists, Endocrinologists, and Rheumatologists.
Builds relationships with our customer base and key opinion leaders by personally visiting them, educating and influencing physicians and healthcare providers to prescribe Daiichi Sankyo promoted products. Communicates products approved indications, advantages, features and benefits in both individual and group settings.
Analyzes customer needs and interests.
Complies with applicable laws in providing healthcare providers with accurate information concerning Daiichi Sankyo Products.
Participates in assigned training and completing outside reading. Keeps abreast of the products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with colleagues.
Serves as a disease state expert and provides a high level of product expertise and customer service for all accounts.
Carries out all sales and marketing programs.
Maintains all equipment and territorial records in the prescribed manner.
Utilizes sales force automation system and other equipment to enhance impact of sales call and territory management.
Maintains a current key customer target list, submits regular updates to the customer database and plans calls to meet goals.
Submits complete reports, on-time, and communicates matters that are relevant to the marketplace, competition and the marketing team to the District Manager.
Reviews territorial reports with District Manager and learns how to use reports and databases as instruments to achieve assigned goals.
Notifies the Medical Affairs Department immediately of any product complaints as per SOP 805.21, ‘Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).’
Notifies the Pharmacovigilance Department immediately of any adverse events as per SOP 805.21, ‘Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).’
Attends and participates in all required meetings and training programs.
Maintains frequent correspondence with District Managers.
Maintains correspondence with co-promotion team members, to manage co-promotion responsibilities.
Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation. Education/Experience:
Qualified candidates must have a Bachelor’s degree from an accredited college or university.
3 or more years of sales/marketing experience in the pharmaceutical or medical industry required.
2 or more years of specialty, rare disease, and/or oncology experience strongly preferred.
Experience selling in complex environments preferred.
Strong verbal and written communications skills.
Must be able to travel approximately 40% to 60%.
Proficiency in MS Word, Excel, PowerPoint and Outlook.
The Oncology Territory Manager is a position that reports to the District Manager and is responsible for attaining territory goals by successfully selling Branded products to the customer base. All requirements with regards to territory management should be accomplished on a timely basis. Develop strong relationships with the customer and become a resource. Communicate with the District Manager on a regular basis and discuss issues and opportunities. Represent the company in a positive and professional manner. Responsibilities: Calls on health care professionals in assigned sales territory and communicates product advantages, features and benefits. Achieves or exceeds sales objectives through promotion of product features and benefits to our key accounts: Hospitals, Infusion Centers, Nephrologists, Hematologists, Hospitalist, PCPs/IMs, Bloodless Surgery, buying groups, distributors and wholesalers in assigned territory. As a secondary base, Cardiologists, Endocrinologists, and Rheumatologists.
Builds relationships with our customer base and key opinion leaders by personally visiting them, educating and influencing physicians and healthcare providers to prescribe Daiichi Sankyo promoted products. Communicates products approved indications, advantages, features and benefits in both individual and group settings.
Analyzes customer needs and interests.
Complies with applicable laws in providing healthcare providers with accurate information concerning Daiichi Sankyo Products.
Participates in assigned training and completing outside reading. Keeps abreast of the products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with colleagues.
Serves as a disease state expert and provides a high level of product expertise and customer service for all accounts.
Carries out all sales and marketing programs.
Maintains all equipment and territorial records in the prescribed manner.
Utilizes sales force automation system and other equipment to enhance impact of sales call and territory management.
Maintains a current key customer target list, submits regular updates to the customer database and plans calls to meet goals.
Submits complete reports, on-time, and communicates matters that are relevant to the marketplace, competition and the marketing team to the District Manager.
Reviews territorial reports with District Manager and learns how to use reports and databases as instruments to achieve assigned goals.
Notifies the Medical Affairs Department immediately of any product complaints as per SOP 805.21, ‘Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).’
Notifies the Pharmacovigilance Department immediately of any adverse events as per SOP 805.21, ‘Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).’
Attends and participates in all required meetings and training programs.
Maintains frequent correspondence with District Managers.
Maintains correspondence with co-promotion team members, to manage co-promotion responsibilities.
Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation. Education/Experience:
Qualified candidates must have a Bachelor’s degree from an accredited college or university.
3 or more years of sales/marketing experience in the pharmaceutical or medical industry required.
2 or more years of specialty, rare disease, and/or oncology experience strongly preferred.
Experience selling in complex environments preferred.
Strong verbal and written communications skills.
Must be able to travel approximately 40% to 60%.
Proficiency in MS Word, Excel, PowerPoint and Outlook.
Jan 15, 2020
The Oncology Territory Manager is a position that reports to the District Manager and is responsible for attaining territory goals by successfully selling Branded products to the customer base. All requirements with regards to territory management should be accomplished on a timely basis. Develop strong relationships with the customer and become a resource. Communicate with the District Manager on a regular basis and discuss issues and opportunities. Represent the company in a positive and professional manner. Responsibilities: Calls on health care professionals in assigned sales territory and communicates product advantages, features and benefits. Achieves or exceeds sales objectives through promotion of product features and benefits to our key accounts: Hospitals, Infusion Centers, Nephrologists, Hematologists, Hospitalist, PCPs/IMs, Bloodless Surgery, buying groups, distributors and wholesalers in assigned territory. As a secondary base, Cardiologists, Endocrinologists, and Rheumatologists.
Builds relationships with our customer base and key opinion leaders by personally visiting them, educating and influencing physicians and healthcare providers to prescribe Daiichi Sankyo promoted products. Communicates products approved indications, advantages, features and benefits in both individual and group settings.
Analyzes customer needs and interests.
Complies with applicable laws in providing healthcare providers with accurate information concerning Daiichi Sankyo Products.
Participates in assigned training and completing outside reading. Keeps abreast of the products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with colleagues.
Serves as a disease state expert and provides a high level of product expertise and customer service for all accounts.
Carries out all sales and marketing programs.
Maintains all equipment and territorial records in the prescribed manner.
Utilizes sales force automation system and other equipment to enhance impact of sales call and territory management.
Maintains a current key customer target list, submits regular updates to the customer database and plans calls to meet goals.
Submits complete reports, on-time, and communicates matters that are relevant to the marketplace, competition and the marketing team to the District Manager.
Reviews territorial reports with District Manager and learns how to use reports and databases as instruments to achieve assigned goals.
Notifies the Medical Affairs Department immediately of any product complaints as per SOP 805.21, ‘Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).’
Notifies the Pharmacovigilance Department immediately of any adverse events as per SOP 805.21, ‘Reporting Adverse Events (AEs) and Product Quality Complaints (PQCs).’
Attends and participates in all required meetings and training programs.
Maintains frequent correspondence with District Managers.
Maintains correspondence with co-promotion team members, to manage co-promotion responsibilities.
Qualifications: Successful candidates will be able to meet the qualifications below with or without a reasonable accommodation. Education/Experience:
Qualified candidates must have a Bachelor’s degree from an accredited college or university.
3 or more years of sales/marketing experience in the pharmaceutical or medical industry required.
2 or more years of specialty, rare disease, and/or oncology experience strongly preferred.
Experience selling in complex environments preferred.
Strong verbal and written communications skills.
Must be able to travel approximately 40% to 60%.
Proficiency in MS Word, Excel, PowerPoint and Outlook.
Duties and responsibilities
Primary Functions and Duties (actual tasks performed based on task-specific training identified on Job Training Requirements Matrix:
At all times follow Standard Operating Procedures, and responsible for remaining current regarding SOP changes.
Identify and screen donors by reviewing medical records and logs and evaluate the donor as to suitability. Screening includes asking health related questions and referring to medical staff when necessary; taking vital signs (blood pressure, pulse and temperature), performing fingerstick (HCT & Total Protein), and reviewing results using the applicable donor management system Maintain donor confidentiality at all times in all areas.
Provide a positive customer experience by providing health information as per standard operating procedure (SOPs) or as directed by the center Medical staff , explaining fees schedules and bonus programs, instruct donors regarding the importance of plasma donation and explains the uses of the products made from donated plasma. Explains the donation process, the tests performed, fees, center rules, proper nutrition, and any other information pertinent to the donor. Assures that the donor's questions are answered. Explains and maintains appointment records for donors. Answers the telephone, relays calls and takes messages. Listens to & answers voicemails from customers. Contacts donors for follow-up & recruitment.
Responsible for use of computer systems for donor and plasma unit management. (e.g. DMS, eQue, or Next Gen).
Responsible for preparing donors for plasmapheresis procedure. Review donor record files for accuracy and completeness. Collect plasma by setting up the autopheresis instrument, performing the venipuncture and utilizing an Automated Plasmapharesis machine.
Evaluate vein performance by checking data with known norms to identify possible problems; make corrections in order to expedite donation time and ensure product quality. Conducts all phlebotomies in compliance with all federal, state, and Biotest regulations.
Draw samples utilizing a sterile technique with proper use of PPE & equipment to assure the sterility and quality of units. Accurate data entry of product and donor information into the applicable donor management system Responsible for sending sample shipments.
Properly record & analyze units & samples in preparation for shipment.
Record all pertinent information in donor record file or electronically and various logbooks, donor management systems, according to SOPs, maintaining 100% accuracy. Strong attention to detail.
Take plasma units to the freezer timely as determined per SOP to assure preservation of plasma proteins
Maintain clean and efficient working environment including production areas, storage areas, Biohazard area, inactive records storage area. Maintains sufficient operating supplies & stocking supplies in production areas. Maintain proper storage, maintenance & cleaning of equipment and supplies used in the production areas. Informs supervisor of need for equipment repair.
Maintains logs &/or records applicable to donor fee payments as directed by Plasma Center Operations Manager. Responsible for maintaining the security of donor fee funds per Center protocol.
Be alert at all times to possible reactions by customers and be prepared to take action to treat reactions as trained & permitted by center policy. Assist physician or phys sub with treatment of reactions.
Maintain confidentiality with respect to personnel, donor, and center records reviewed during the course of all duties.
Responsible for the proper use of personal protective equipment (PPE).
Maintains initial, annual, & revision training requirements per Biotest Task Matrix.
Provides assistance in other areas of the Plasma Center.
Support functions such as making boxes, labels, cleaning up the storage area and other public and private areas.
May perform immunizations under the direction of the attending physician in accordance with state law and training.
Additional responsibilities may also be assigned by the management team.
Education Requirements:
High school diploma or equivalent.
Proficiency in the use of English and mathematics.
Course work in the medical field desirable.
Six months to one year of medical assistant or phlebotomy training at a vocational or technical school preferred.
Prefer some college experience in biology, anatomy, physiology.
Experience Requirements:
Three months medical assistant/receptionist, or phlebotomy experience, medical training at a vocational school or equivalent preferred.
CPR training is useful. Prefer some work experience in dealing with the public.
Experience in Customer Service.
Other Essential Knowledge:
Ability to work with a wide variety of personalities, provide friendly customer service. Ability to work in a fast-paced environment with efficiency & accuracy. Customer service orientation includes the ability to instruct and persuade donors regarding plasma donation & communicate professionally with all donors. Well organized. Able to follow oral and written directions in exact detail. Proficient record keeping ability and legible handwriting. Good reading skills; manual and hand-eye dexterity; able to work in a fast paced environment involving multiple details; flexibility in accepting changes in work environment or schedule as demanded by production & donor flow; able to work with figures, print or write neatly and legibly, record numbers. Superior interpersonal skills; must be able to interface calmly and efficiently with diverse personalities and be able to maintain a pleasant and professional attitude at all times. Must be a team player and able to work well with others.
Knowledge of medical terminology, aseptic technique, paramedical principles, methods and procedures desirable. May also utilize office equipment, freezer, hand held tubing stripper, centrifuge, computer terminal. Knowledge of basic computer applications; such as Excel, Word is preferred or ability to obtain computer experience within six months. Data entry and/or light typing. Uses basic mathematics.
Ability to read complex regulations, remember details, and record data accurately in charts, records and DMS / Next Gen, calculate fees, compare vital signs, test results. Instrumentation used includes Vital Signs Monitor, weight scale, refractometer, hematocrit centrifuge, micro-tubes, and reagents, which all must be utilized very accurately. Some office equipment used, such as telephone, photocopy machine, computer and calculator.
Responsible for the care and safety of the donor during the plasmapheresis process and able to focus quickly on multiple tasks. In the performance of this job, duties include the observation of sterile technique, quality phlebotomy skills, obtaining accurate product volumes, corrective actions, trouble shooting machine error messages, treatment of donor reactions as they occur, health teaching, accurate & concurrent charting and record-keeping (paper or digital), and control of supplies used, plasma/serum extraction; labeling and grouping product units; weighing and recording plasma, and whole blood volumes; obtaining laboratory test samples as required; packing and segregation of final products; accurately monitoring and recording temperatures and any variances for freezers and refrigerators; and calibration and maintenance of all equipment used in processing products.
May require state certification as a phlebotomist (depending on state regulations).Able to read complex regulations and remember details. Able to focus quickly on many different tasks. Must be able to keep charts, logs, & electronic files in an extremely accurate fashion, recording information and data. Verbal ability to explain programs and answer customer questions. Ability to perform venipuncture. Equipment utilized during plasmapheresis or unit processing may include, automated pheresis equipment, hand held tubing stripper (WR Note: strippers not used during plasmapheresis-only in processing area), and hemostats.
Contacts:
Internal: Plasma Center staff, occasional contact with Biotest management staff in order to provide information.
External: Customers to provide information and persuade, and various regulatory inspectors to provide information.
Decision Making:
Under indirect supervision.
Decisions made are almost always determined by specific instructions or existing policies and procedures.
Working Conditions:
Hazards: Exposure to various odors (chemical, body), noise from customer floor especially during peak times. Exposure to cold temperatures. Exposed to human source products and various chemicals (bleach, germicide).
Stressors: High volume and fast pace. Interruptions by customers or co-workers for assistance. Sometimes working short-staffed. Responsible for the welfare of customers and continuous monitoring of equipment and procedures.
Physical Demands: Physical. Standing and walking 90 - 100% of the time. Must be able to reach, grasp, twist and turn, with high level of manual dexterity. Must be able to see and speak with customers and observe equipment operation. Ability to kneel, crouch, and crawl when working with equipment, files, and cleaning procedures. Able to lift and carry 25 or more lbs. on occasions.
Before and after hours work will be required approximately 12 times per year to attend monthly staff meetings, or more if training, scheduling and paperwork needs to be attended to.
Jan 15, 2020
Duties and responsibilities
Primary Functions and Duties (actual tasks performed based on task-specific training identified on Job Training Requirements Matrix:
At all times follow Standard Operating Procedures, and responsible for remaining current regarding SOP changes.
Identify and screen donors by reviewing medical records and logs and evaluate the donor as to suitability. Screening includes asking health related questions and referring to medical staff when necessary; taking vital signs (blood pressure, pulse and temperature), performing fingerstick (HCT & Total Protein), and reviewing results using the applicable donor management system Maintain donor confidentiality at all times in all areas.
Provide a positive customer experience by providing health information as per standard operating procedure (SOPs) or as directed by the center Medical staff , explaining fees schedules and bonus programs, instruct donors regarding the importance of plasma donation and explains the uses of the products made from donated plasma. Explains the donation process, the tests performed, fees, center rules, proper nutrition, and any other information pertinent to the donor. Assures that the donor's questions are answered. Explains and maintains appointment records for donors. Answers the telephone, relays calls and takes messages. Listens to & answers voicemails from customers. Contacts donors for follow-up & recruitment.
Responsible for use of computer systems for donor and plasma unit management. (e.g. DMS, eQue, or Next Gen).
Responsible for preparing donors for plasmapheresis procedure. Review donor record files for accuracy and completeness. Collect plasma by setting up the autopheresis instrument, performing the venipuncture and utilizing an Automated Plasmapharesis machine.
Evaluate vein performance by checking data with known norms to identify possible problems; make corrections in order to expedite donation time and ensure product quality. Conducts all phlebotomies in compliance with all federal, state, and Biotest regulations.
Draw samples utilizing a sterile technique with proper use of PPE & equipment to assure the sterility and quality of units. Accurate data entry of product and donor information into the applicable donor management system Responsible for sending sample shipments.
Properly record & analyze units & samples in preparation for shipment.
Record all pertinent information in donor record file or electronically and various logbooks, donor management systems, according to SOPs, maintaining 100% accuracy. Strong attention to detail.
Take plasma units to the freezer timely as determined per SOP to assure preservation of plasma proteins
Maintain clean and efficient working environment including production areas, storage areas, Biohazard area, inactive records storage area. Maintains sufficient operating supplies & stocking supplies in production areas. Maintain proper storage, maintenance & cleaning of equipment and supplies used in the production areas. Informs supervisor of need for equipment repair.
Maintains logs &/or records applicable to donor fee payments as directed by Plasma Center Operations Manager. Responsible for maintaining the security of donor fee funds per Center protocol.
Be alert at all times to possible reactions by customers and be prepared to take action to treat reactions as trained & permitted by center policy. Assist physician or phys sub with treatment of reactions.
Maintain confidentiality with respect to personnel, donor, and center records reviewed during the course of all duties.
Responsible for the proper use of personal protective equipment (PPE).
Maintains initial, annual, & revision training requirements per Biotest Task Matrix.
Provides assistance in other areas of the Plasma Center.
Support functions such as making boxes, labels, cleaning up the storage area and other public and private areas.
May perform immunizations under the direction of the attending physician in accordance with state law and training.
Additional responsibilities may also be assigned by the management team.
Education Requirements:
High school diploma or equivalent.
Proficiency in the use of English and mathematics.
Course work in the medical field desirable.
Six months to one year of medical assistant or phlebotomy training at a vocational or technical school preferred.
Prefer some college experience in biology, anatomy, physiology.
Experience Requirements:
Three months medical assistant/receptionist, or phlebotomy experience, medical training at a vocational school or equivalent preferred.
CPR training is useful. Prefer some work experience in dealing with the public.
Experience in Customer Service.
Other Essential Knowledge:
Ability to work with a wide variety of personalities, provide friendly customer service. Ability to work in a fast-paced environment with efficiency & accuracy. Customer service orientation includes the ability to instruct and persuade donors regarding plasma donation & communicate professionally with all donors. Well organized. Able to follow oral and written directions in exact detail. Proficient record keeping ability and legible handwriting. Good reading skills; manual and hand-eye dexterity; able to work in a fast paced environment involving multiple details; flexibility in accepting changes in work environment or schedule as demanded by production & donor flow; able to work with figures, print or write neatly and legibly, record numbers. Superior interpersonal skills; must be able to interface calmly and efficiently with diverse personalities and be able to maintain a pleasant and professional attitude at all times. Must be a team player and able to work well with others.
Knowledge of medical terminology, aseptic technique, paramedical principles, methods and procedures desirable. May also utilize office equipment, freezer, hand held tubing stripper, centrifuge, computer terminal. Knowledge of basic computer applications; such as Excel, Word is preferred or ability to obtain computer experience within six months. Data entry and/or light typing. Uses basic mathematics.
Ability to read complex regulations, remember details, and record data accurately in charts, records and DMS / Next Gen, calculate fees, compare vital signs, test results. Instrumentation used includes Vital Signs Monitor, weight scale, refractometer, hematocrit centrifuge, micro-tubes, and reagents, which all must be utilized very accurately. Some office equipment used, such as telephone, photocopy machine, computer and calculator.
Responsible for the care and safety of the donor during the plasmapheresis process and able to focus quickly on multiple tasks. In the performance of this job, duties include the observation of sterile technique, quality phlebotomy skills, obtaining accurate product volumes, corrective actions, trouble shooting machine error messages, treatment of donor reactions as they occur, health teaching, accurate & concurrent charting and record-keeping (paper or digital), and control of supplies used, plasma/serum extraction; labeling and grouping product units; weighing and recording plasma, and whole blood volumes; obtaining laboratory test samples as required; packing and segregation of final products; accurately monitoring and recording temperatures and any variances for freezers and refrigerators; and calibration and maintenance of all equipment used in processing products.
May require state certification as a phlebotomist (depending on state regulations).Able to read complex regulations and remember details. Able to focus quickly on many different tasks. Must be able to keep charts, logs, & electronic files in an extremely accurate fashion, recording information and data. Verbal ability to explain programs and answer customer questions. Ability to perform venipuncture. Equipment utilized during plasmapheresis or unit processing may include, automated pheresis equipment, hand held tubing stripper (WR Note: strippers not used during plasmapheresis-only in processing area), and hemostats.
Contacts:
Internal: Plasma Center staff, occasional contact with Biotest management staff in order to provide information.
External: Customers to provide information and persuade, and various regulatory inspectors to provide information.
Decision Making:
Under indirect supervision.
Decisions made are almost always determined by specific instructions or existing policies and procedures.
Working Conditions:
Hazards: Exposure to various odors (chemical, body), noise from customer floor especially during peak times. Exposure to cold temperatures. Exposed to human source products and various chemicals (bleach, germicide).
Stressors: High volume and fast pace. Interruptions by customers or co-workers for assistance. Sometimes working short-staffed. Responsible for the welfare of customers and continuous monitoring of equipment and procedures.
Physical Demands: Physical. Standing and walking 90 - 100% of the time. Must be able to reach, grasp, twist and turn, with high level of manual dexterity. Must be able to see and speak with customers and observe equipment operation. Ability to kneel, crouch, and crawl when working with equipment, files, and cleaning procedures. Able to lift and carry 25 or more lbs. on occasions.
Before and after hours work will be required approximately 12 times per year to attend monthly staff meetings, or more if training, scheduling and paperwork needs to be attended to.
Duties and responsibilities
Primary Functions and Duties (actual tasks performed based on task-specific training identified on Job Training Requirements Matrix:
At all times follow Standard Operating Procedures, and responsible for remaining current regarding SOP changes.
Identify and screen donors by reviewing medical records and logs and evaluate the donor as to suitability. Screening includes asking health related questions and referring to medical staff when necessary; taking vital signs (blood pressure, pulse and temperature), performing fingerstick (HCT & Total Protein), and reviewing results using the applicable donor management system Maintain donor confidentiality at all times in all areas.
Provide a positive customer experience by providing health information as per standard operating procedure (SOPs) or as directed by the center Medical staff , explaining fees schedules and bonus programs, instruct donors regarding the importance of plasma donation and explains the uses of the products made from donated plasma. Explains the donation process, the tests performed, fees, center rules, proper nutrition, and any other information pertinent to the donor. Assures that the donor's questions are answered. Explains and maintains appointment records for donors. Answers the telephone, relays calls and takes messages. Listens to & answers voicemails from customers. Contacts donors for follow-up & recruitment.
Responsible for use of computer systems for donor and plasma unit management. (e.g. DMS, eQue, or Next Gen).
Responsible for preparing donors for plasmapheresis procedure. Review donor record files for accuracy and completeness. Collect plasma by setting up the autopheresis instrument, performing the venipuncture and utilizing an Automated Plasmapharesis machine.
Evaluate vein performance by checking data with known norms to identify possible problems; make corrections in order to expedite donation time and ensure product quality. Conducts all phlebotomies in compliance with all federal, state, and Biotest regulations.
Draw samples utilizing a sterile technique with proper use of PPE & equipment to assure the sterility and quality of units. Accurate data entry of product and donor information into the applicable donor management system Responsible for sending sample shipments.
Properly record & analyze units & samples in preparation for shipment.
Record all pertinent information in donor record file or electronically and various logbooks, donor management systems, according to SOPs, maintaining 100% accuracy. Strong attention to detail.
Take plasma units to the freezer timely as determined per SOP to assure preservation of plasma proteins
Maintain clean and efficient working environment including production areas, storage areas, Biohazard area, inactive records storage area. Maintains sufficient operating supplies & stocking supplies in production areas. Maintain proper storage, maintenance & cleaning of equipment and supplies used in the production areas. Informs supervisor of need for equipment repair.
Maintains logs &/or records applicable to donor fee payments as directed by Plasma Center Operations Manager. Responsible for maintaining the security of donor fee funds per Center protocol.
Be alert at all times to possible reactions by customers and be prepared to take action to treat reactions as trained & permitted by center policy. Assist physician or phys sub with treatment of reactions.
Maintain confidentiality with respect to personnel, donor, and center records reviewed during the course of all duties.
Responsible for the proper use of personal protective equipment (PPE).
Maintains initial, annual, & revision training requirements per Biotest Task Matrix.
Provides assistance in other areas of the Plasma Center.
Support functions such as making boxes, labels, cleaning up the storage area and other public and private areas.
May perform immunizations under the direction of the attending physician in accordance with state law and training.
Additional responsibilities may also be assigned by the management team.
Education Requirements:
High school diploma or equivalent.
Proficiency in the use of English and mathematics.
Course work in the medical field desirable.
Six months to one year of medical assistant or phlebotomy training at a vocational or technical school preferred.
Prefer some college experience in biology, anatomy, physiology.
Experience Requirements:
Three months medical assistant/receptionist, or phlebotomy experience, medical training at a vocational school or equivalent preferred.
CPR training is useful. Prefer some work experience in dealing with the public.
Experience in Customer Service.
Other Essential Knowledge:
Ability to work with a wide variety of personalities, provide friendly customer service. Ability to work in a fast-paced environment with efficiency & accuracy. Customer service orientation includes the ability to instruct and persuade donors regarding plasma donation & communicate professionally with all donors. Well organized. Able to follow oral and written directions in exact detail. Proficient record keeping ability and legible handwriting. Good reading skills; manual and hand-eye dexterity; able to work in a fast paced environment involving multiple details; flexibility in accepting changes in work environment or schedule as demanded by production & donor flow; able to work with figures, print or write neatly and legibly, record numbers. Superior interpersonal skills; must be able to interface calmly and efficiently with diverse personalities and be able to maintain a pleasant and professional attitude at all times. Must be a team player and able to work well with others.
Knowledge of medical terminology, aseptic technique, paramedical principles, methods and procedures desirable. May also utilize office equipment, freezer, hand held tubing stripper, centrifuge, computer terminal. Knowledge of basic computer applications; such as Excel, Word is preferred or ability to obtain computer experience within six months. Data entry and/or light typing. Uses basic mathematics.
Ability to read complex regulations, remember details, and record data accurately in charts, records and DMS / Next Gen, calculate fees, compare vital signs, test results. Instrumentation used includes Vital Signs Monitor, weight scale, refractometer, hematocrit centrifuge, micro-tubes, and reagents, which all must be utilized very accurately. Some office equipment used, such as telephone, photocopy machine, computer and calculator.
Responsible for the care and safety of the donor during the plasmapheresis process and able to focus quickly on multiple tasks. In the performance of this job, duties include the observation of sterile technique, quality phlebotomy skills, obtaining accurate product volumes, corrective actions, trouble shooting machine error messages, treatment of donor reactions as they occur, health teaching, accurate & concurrent charting and record-keeping (paper or digital), and control of supplies used, plasma/serum extraction; labeling and grouping product units; weighing and recording plasma, and whole blood volumes; obtaining laboratory test samples as required; packing and segregation of final products; accurately monitoring and recording temperatures and any variances for freezers and refrigerators; and calibration and maintenance of all equipment used in processing products.
May require state certification as a phlebotomist (depending on state regulations).Able to read complex regulations and remember details. Able to focus quickly on many different tasks. Must be able to keep charts, logs, & electronic files in an extremely accurate fashion, recording information and data. Verbal ability to explain programs and answer customer questions. Ability to perform venipuncture. Equipment utilized during plasmapheresis or unit processing may include, automated pheresis equipment, hand held tubing stripper (WR Note: strippers not used during plasmapheresis-only in processing area), and hemostats.
Contacts:
Internal: Plasma Center staff, occasional contact with Biotest management staff in order to provide information.
External: Customers to provide information and persuade, and various regulatory inspectors to provide information.
Decision Making:
Under indirect supervision.
Decisions made are almost always determined by specific instructions or existing policies and procedures.
Working Conditions:
Hazards: Exposure to various odors (chemical, body), noise from customer floor especially during peak times. Exposure to cold temperatures. Exposed to human source products and various chemicals (bleach, germicide).
Stressors: High volume and fast pace. Interruptions by customers or co-workers for assistance. Sometimes working short-staffed. Responsible for the welfare of customers and continuous monitoring of equipment and procedures.
Physical Demands: Physical. Standing and walking 90 - 100% of the time. Must be able to reach, grasp, twist and turn, with high level of manual dexterity. Must be able to see and speak with customers and observe equipment operation. Ability to kneel, crouch, and crawl when working with equipment, files, and cleaning procedures. Able to lift and carry 25 or more lbs. on occasions.
Before and after hours work will be required approximately 12 times per year to attend monthly staff meetings, or more if training, scheduling and paperwork needs to be attended to.
Jan 15, 2020
Duties and responsibilities
Primary Functions and Duties (actual tasks performed based on task-specific training identified on Job Training Requirements Matrix:
At all times follow Standard Operating Procedures, and responsible for remaining current regarding SOP changes.
Identify and screen donors by reviewing medical records and logs and evaluate the donor as to suitability. Screening includes asking health related questions and referring to medical staff when necessary; taking vital signs (blood pressure, pulse and temperature), performing fingerstick (HCT & Total Protein), and reviewing results using the applicable donor management system Maintain donor confidentiality at all times in all areas.
Provide a positive customer experience by providing health information as per standard operating procedure (SOPs) or as directed by the center Medical staff , explaining fees schedules and bonus programs, instruct donors regarding the importance of plasma donation and explains the uses of the products made from donated plasma. Explains the donation process, the tests performed, fees, center rules, proper nutrition, and any other information pertinent to the donor. Assures that the donor's questions are answered. Explains and maintains appointment records for donors. Answers the telephone, relays calls and takes messages. Listens to & answers voicemails from customers. Contacts donors for follow-up & recruitment.
Responsible for use of computer systems for donor and plasma unit management. (e.g. DMS, eQue, or Next Gen).
Responsible for preparing donors for plasmapheresis procedure. Review donor record files for accuracy and completeness. Collect plasma by setting up the autopheresis instrument, performing the venipuncture and utilizing an Automated Plasmapharesis machine.
Evaluate vein performance by checking data with known norms to identify possible problems; make corrections in order to expedite donation time and ensure product quality. Conducts all phlebotomies in compliance with all federal, state, and Biotest regulations.
Draw samples utilizing a sterile technique with proper use of PPE & equipment to assure the sterility and quality of units. Accurate data entry of product and donor information into the applicable donor management system Responsible for sending sample shipments.
Properly record & analyze units & samples in preparation for shipment.
Record all pertinent information in donor record file or electronically and various logbooks, donor management systems, according to SOPs, maintaining 100% accuracy. Strong attention to detail.
Take plasma units to the freezer timely as determined per SOP to assure preservation of plasma proteins
Maintain clean and efficient working environment including production areas, storage areas, Biohazard area, inactive records storage area. Maintains sufficient operating supplies & stocking supplies in production areas. Maintain proper storage, maintenance & cleaning of equipment and supplies used in the production areas. Informs supervisor of need for equipment repair.
Maintains logs &/or records applicable to donor fee payments as directed by Plasma Center Operations Manager. Responsible for maintaining the security of donor fee funds per Center protocol.
Be alert at all times to possible reactions by customers and be prepared to take action to treat reactions as trained & permitted by center policy. Assist physician or phys sub with treatment of reactions.
Maintain confidentiality with respect to personnel, donor, and center records reviewed during the course of all duties.
Responsible for the proper use of personal protective equipment (PPE).
Maintains initial, annual, & revision training requirements per Biotest Task Matrix.
Provides assistance in other areas of the Plasma Center.
Support functions such as making boxes, labels, cleaning up the storage area and other public and private areas.
May perform immunizations under the direction of the attending physician in accordance with state law and training.
Additional responsibilities may also be assigned by the management team.
Education Requirements:
High school diploma or equivalent.
Proficiency in the use of English and mathematics.
Course work in the medical field desirable.
Six months to one year of medical assistant or phlebotomy training at a vocational or technical school preferred.
Prefer some college experience in biology, anatomy, physiology.
Experience Requirements:
Three months medical assistant/receptionist, or phlebotomy experience, medical training at a vocational school or equivalent preferred.
CPR training is useful. Prefer some work experience in dealing with the public.
Experience in Customer Service.
Other Essential Knowledge:
Ability to work with a wide variety of personalities, provide friendly customer service. Ability to work in a fast-paced environment with efficiency & accuracy. Customer service orientation includes the ability to instruct and persuade donors regarding plasma donation & communicate professionally with all donors. Well organized. Able to follow oral and written directions in exact detail. Proficient record keeping ability and legible handwriting. Good reading skills; manual and hand-eye dexterity; able to work in a fast paced environment involving multiple details; flexibility in accepting changes in work environment or schedule as demanded by production & donor flow; able to work with figures, print or write neatly and legibly, record numbers. Superior interpersonal skills; must be able to interface calmly and efficiently with diverse personalities and be able to maintain a pleasant and professional attitude at all times. Must be a team player and able to work well with others.
Knowledge of medical terminology, aseptic technique, paramedical principles, methods and procedures desirable. May also utilize office equipment, freezer, hand held tubing stripper, centrifuge, computer terminal. Knowledge of basic computer applications; such as Excel, Word is preferred or ability to obtain computer experience within six months. Data entry and/or light typing. Uses basic mathematics.
Ability to read complex regulations, remember details, and record data accurately in charts, records and DMS / Next Gen, calculate fees, compare vital signs, test results. Instrumentation used includes Vital Signs Monitor, weight scale, refractometer, hematocrit centrifuge, micro-tubes, and reagents, which all must be utilized very accurately. Some office equipment used, such as telephone, photocopy machine, computer and calculator.
Responsible for the care and safety of the donor during the plasmapheresis process and able to focus quickly on multiple tasks. In the performance of this job, duties include the observation of sterile technique, quality phlebotomy skills, obtaining accurate product volumes, corrective actions, trouble shooting machine error messages, treatment of donor reactions as they occur, health teaching, accurate & concurrent charting and record-keeping (paper or digital), and control of supplies used, plasma/serum extraction; labeling and grouping product units; weighing and recording plasma, and whole blood volumes; obtaining laboratory test samples as required; packing and segregation of final products; accurately monitoring and recording temperatures and any variances for freezers and refrigerators; and calibration and maintenance of all equipment used in processing products.
May require state certification as a phlebotomist (depending on state regulations).Able to read complex regulations and remember details. Able to focus quickly on many different tasks. Must be able to keep charts, logs, & electronic files in an extremely accurate fashion, recording information and data. Verbal ability to explain programs and answer customer questions. Ability to perform venipuncture. Equipment utilized during plasmapheresis or unit processing may include, automated pheresis equipment, hand held tubing stripper (WR Note: strippers not used during plasmapheresis-only in processing area), and hemostats.
Contacts:
Internal: Plasma Center staff, occasional contact with Biotest management staff in order to provide information.
External: Customers to provide information and persuade, and various regulatory inspectors to provide information.
Decision Making:
Under indirect supervision.
Decisions made are almost always determined by specific instructions or existing policies and procedures.
Working Conditions:
Hazards: Exposure to various odors (chemical, body), noise from customer floor especially during peak times. Exposure to cold temperatures. Exposed to human source products and various chemicals (bleach, germicide).
Stressors: High volume and fast pace. Interruptions by customers or co-workers for assistance. Sometimes working short-staffed. Responsible for the welfare of customers and continuous monitoring of equipment and procedures.
Physical Demands: Physical. Standing and walking 90 - 100% of the time. Must be able to reach, grasp, twist and turn, with high level of manual dexterity. Must be able to see and speak with customers and observe equipment operation. Ability to kneel, crouch, and crawl when working with equipment, files, and cleaning procedures. Able to lift and carry 25 or more lbs. on occasions.
Before and after hours work will be required approximately 12 times per year to attend monthly staff meetings, or more if training, scheduling and paperwork needs to be attended to.
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Jan 15, 2020
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Jan 15, 2020
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Jan 15, 2020
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Jan 15, 2020
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Jan 15, 2020
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Jan 15, 2020
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Jan 15, 2020
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Jan 15, 2020
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Jan 15, 2020
Our ideal Donor Center Technician is a stand out colleague who is patient, can handle multiple tasks, and adapt to a dynamic work environment. Ready to learn more? If so, keep on reading!
Primary Responsibilities:
Conducts pre-donation medical screening in accordance with established guidelines.
You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.
Provides appropriate feedback to ineligible donor candidates.
Ensures all donor screening information is complete and accurate prior to donation.
Ensures donor confidentiality.
Effectively communicates donor medical information to Medical Staff.
Establishes and maintains donor files in an organized and competent manner.
Maintains accurate and thorough documentation of necessary records.
Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties.
Disposes of all contaminated disposable equipment.
Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Obtains required state licensures or certifications where applicable
Our ideal phlebotomist is patient, reliable, and really commits to keep our donors comfortable and happy.
Primary Responsibilities:
You assist in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.
You establish rapport with donors to ensure overall customer happiness with the center to support long-term donation, all while ensuring donor confidentiality.
You respond to and assist with handling donor reactions in accordance with guidelines.
Monitors donor and equipment to ensure health of donors and quality of product.
Sets up, disconnects, and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc. Ensures the proper calibration and maintenance of autopheresis machines and associated equipment. May be trained to repair plasma equipment.
Disconnects and disposes of all contaminated disposable equipment. Ensures proper cleaning of equipment and work area between donors. Maintains accurate and thorough documentation of production records.
Learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. You report all unsafe situations or conditions to area lead, supervisor or manager.
Are you a fit for Grifols? Yes, if you have:
High School diploma, GED or foreign equivalency.
Knock-your-socks-off customer service skills, and ability to work flexible scheduling to meet business needs.
Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual Spanish/Korean/Mandarin skills.
Ability to understand and follow SOPs and protocols, and perform in a highly-regulated, operations intensive, high-volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
Jan 15, 2020
Our ideal phlebotomist is patient, reliable, and really commits to keep our donors comfortable and happy.
Primary Responsibilities:
You assist in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.
You establish rapport with donors to ensure overall customer happiness with the center to support long-term donation, all while ensuring donor confidentiality.
You respond to and assist with handling donor reactions in accordance with guidelines.
Monitors donor and equipment to ensure health of donors and quality of product.
Sets up, disconnects, and operates the automated plasmapheresis machines including response and evaluation of all autopheresis troubleshooting displays, documentation of exceptions, etc. Ensures the proper calibration and maintenance of autopheresis machines and associated equipment. May be trained to repair plasma equipment.
Disconnects and disposes of all contaminated disposable equipment. Ensures proper cleaning of equipment and work area between donors. Maintains accurate and thorough documentation of production records.
Learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. You report all unsafe situations or conditions to area lead, supervisor or manager.
Are you a fit for Grifols? Yes, if you have:
High School diploma, GED or foreign equivalency.
Knock-your-socks-off customer service skills, and ability to work flexible scheduling to meet business needs.
Proficient in speaking and writing English, with legible handwriting. Where applicable, bi-lingual Spanish/Korean/Mandarin skills.
Ability to understand and follow SOPs and protocols, and perform in a highly-regulated, operations intensive, high-volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Jan 15, 2020
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
