27 jobs found in toledo

As a Specialty pharmaceutical Sales Representative, you will have the opportunity to regularly call on health care professionals (Specialty as well as primary care physicians, clinics, hospitals and pharmacies) within a specific geographic area.  Responsibilities Day-to-day responsibilities consist of supporting the promotional efforts behind our products, which includes organizing, tracking and distributing FDA regulated sample products to health care professionals.  You will maintain a current and competent level of knowledge on the product line to be a reliable source of information to the health care professionals and the Clinical Sales Representatives in the territory. Education:  Bachelor’s Degree or higher required Experience: Candidates should possess 2+ years' experience in the pharmaceutical/medical sales industry. Ability to work both independently and in a team setting towards meeting established objectives. Well-developed written and oral communication skills. Apply a range of traditional and non-traditional problem-solving techniques to think through and solve issues creatively to improve performance and company effectiveness. Ability to build rapport and relationships by interacting effectively with employees and external contacts (i.e. MD and office staff) at all levels, demonstrating the awareness of their needs and responding with the appropriate action. Highly effective organizational skills to implement a variety of programs, such as speaker programs and other activities. Strong documented sales results over time. Demonstrates solid clinical product knowledge. Computer Skills; Word, PowerPoint, Excel and Outlook. Some overnight travel may be required.

Successful candidates have at least 3 of the following types of experience: Eye Care Buy & Bill Product Launch 3 years of sales experience  Multiple top 1/4 finishes in rankings YOU WILL:  Achieve and exceed on your assigned sales goals through effective prospecting, onboarding and expansion of use for designated buy and bill eye care products. Deliver technical product and procedure training; consultative selling and comprehensive account management to support customer adoption and broaden utilization.   Effectively utilize Allergan sales and data resources to enhance productivity and growth of Allergan products while implementing the U.S. Marketing Plan.   Comply with all company policies, required reports, requests and promotional compliance and effectively manages Allergan field assets. Understand and utilize resources to increase adoption of the Allergan portfolio, and develop maintain effective working relationships and actively coordinate with other Allergan sales and support teams.  These teams include, but are not limited to Allergan sales teams, Customer Service (Austin), RBAs, MSLs, Key Account Managers, and Marketing. YOU BRING:  A minimum of 3 years Specialty Sales Experience Eye Care Sales Experience (Preferred) A “team player” mentality and successful history as an individual contributor within a collaborative team A Valid Driver’s License Experience selling in a “buy and bill” Medicare part B/Medical benefit environment and understanding of reimbursement challenges and opportunities preferred Complete account management experience to ensure “procedure based” therapy adoption success  Ability to travel adequately to cover territory, as well as overnight attendance at scheduled training and meetings ALLERGAN LEADERSHIP SKILLS:  Excellence Focused Boundaryless Mindset Open and Authentic Strategic Foresight

Ashfield Healthcare has a long-standing partnership with Genentech, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. We are going into our second season promoting XOFLUZA, an innovative, one-dose antiviral medicine. We are seeking performance-driven, proven, ambitious, and competitive sales professionals who are willing to put forth discretionary effort to go the extra mile.  This is a highly innovative role, which requires you to drive use of XOFLUZA in your assigned territory through brand messaging, focused call plan execution, utilization of product materials, and access support.  This is your opportunity to join Ashfield, represent a top biotechnology company, promoting XOFLUZA in its second season after FDA approval in November of 2018. What’s in it for you? Seasonal opportunity – 6-7 month seasonal opportunity with summers off Competitive compensation Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance,  employee discounts/promotions Generous performance-driven Incentive Compensation package Competitive environment with company wide recognition, contests and coveted awards What will you be doing? Establish, maintain, and develop strong relationships with customers in HCP offices, urgent care facilities and pharmacies Exhibit excellent sales and relationship-building skills to directly impact the utilization of XOFLUZA Apply discretionary and entrepreneurial effort to ensure your maximizing your territory’s potential Deliver appropriate and approved information and relevant messaging to target accounts Achieve sales and call activity targets as set by the company Complete administrative duties as required What do you need for this position? Bachelor’s degree required or equivalent work related experience B2B or B2C sales experience A proven track record of driving results in primary care sales, hospitality or equivalent sales/industry experience is required Strong account management skills - i.e., the ability to work an account to include health systems/urgent care centers/pharmacies to gain access and support pull through Competitive trailblazing mentality Confidence in handling rejection Persistence and disciplined self-management Able to handle a fast pace and high volume of face-to-face interactions and effectively adhere to a focused call plan  Strong interpersonal, teamwork/collaboration and relationship-building skills Excellent communication skills and ability to build rapport quickly Capable to initiate and leverage contacts to build appropriate new business referrals Driven with a desire to consistently increase your earnings Detail oriented and able to problem solve Ability/willingness to travel by driving an assigned territory/region Valid driver’s license and clean driving record Computer/iPad proficient

Compensation $45,000 Annually (plus commission) Benefits Offered 401K, Dental, Life, Medical, Vision Employment Type Full-Time We are seeking an Entry Level Pharmaceutical Sales Representative to join our team! You will resolve customer questions and offer solutions to drive company revenue. Responsibilities: Present and sell company products and services to new and existing customers (ortho/podiatry/family practice) Prospect and contact potential customers Reach agreed upon sales targets by the deadline (very goal specific) Resolve customer inquiries and complaints Set follow-up appointments to keep customers aware of latest developments Create sales material to present to customers ​ Qualifications: Previous experience in sales, customer service, or other related fields Able to work large geography Familiarity with CRM platforms Ability to build rapport with clients Strong negotiation skills Deadline and detail-oriented Willingness to conduct pharmacy sales calls Reside in your territory About WraSer Pharmaceuticals: WraSer Pharmaceuticals is a privately held pharmaceutical company focusing on pain management, specifically NSAID, Migraine, and Opiate Analgesics.

These MSL roles are field-based position and requires professionals with established personal and scientific creditability to interact with thought leaders and centers of excellence.  The position may involve travel of more than 75%.  Below are key areas of focus for this important role. IF you have experience: Identifying  Key Opinion Leaders (KOLs), and establish and maintain scientific relationships with KOLs; connect KOLs in academic and community centers. Developing and executing territory plans in alignment with regional and national plans of action (POAs). Collaborating across multiple functions and within a region(s) to maximize territory opportunities Acting as primary liaison to investigators interested in developing and performing investigator Initiated research Collaborate with the Medical Affairs and Clinical organization to enhance patient enrollment in company-sponsored clinical trials with site recommendations and maintaining contact with investigators participating in ongoing studies Providing clinical presentations and information in response to unsolicited questions (as appropriate) in academic, community, and healthcare provider settings in both group and one-on-one situations,  scientific and clinical support about Company products to formulary committees or payers in collaboration with Market Access Provide scientific support at medical congresses Experience/Education/Skills: Pharm D, PhD, or MD strongly preferred with 3-5 years clinical or research experience in cardiovascular, cardio-metabolic or similar specialized therapeutic area. A Nurse or PA will be considered with relevant field experience. Bachelor’s Degree Or Masters Degree in Life Sciences required with 7-10 years clinical or research experience in cardiovascular, cardio-metabolic or similar specialized therapeutic area desired Prior field experience as a Regional Medical Liaison, or Medical Science Liaison Current License if a Nurse, PA, MD, Pharm D (must be in good standing not currently nor has been debarred or excluded from a federal or health program) A valid driver's license. A current Passport Excellent verbal, written and interpersonal communication skills. Ability to collaborate with Client’s team in a matrixed environment. Ability to effectively engage with KOLs. Strong rapport building skills and active listening skills. Excellent persuasion and presentation skills. Ability to display high-levels of initiative, effort and commitment to successfully complete projects and assignments. Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge. Must be self-motivated and disciplined. Good organizational and planning skills, strong attention to detail and accuracy. Ability to work independently and as a team member. Flexibility and ability to handle multiple tasks simultaneously. Must be able to deal with people at all levels inside and outside of the organization Demonstrated technical aptitude and working proficiency with using iPad and basic applications in Microsoft office suite. Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client’s customers within the parameters of the program. Ability to perform work-related travel, such as driving within the assigned geography in own automobile or in fleet vehicle (if provided by Amplity Health), or traveling via plane, when required (including overnight and/or weekend travel if required). Territory is expansive and will require significant travel. Candidate residence location will be determined based on client directive. Ability to travel to work related meetings and functions (including overnight and/or weekend or international).

A Territory Manager is a field based specialty pharmaceutical sales representative.  The Territory Manager is responsible for regularly calling on health care professionals within a specific geographic region.  The call points include physician offices, hospitals, pharmacies, and ambulatory care facilities.  A Territory Manager’s day-to-day responsibilities consist of supporting the promotional efforts behind the Braintree Laboratories product line, which includes organizing, tracking, and supplying FDA regulated sample products to health care professionals.  The Territory Manager maintains a current and competent level of the product line to be a reliable source of information to the health care professionals.   PRINCIPAL DUTIES AND RESPONSIBILITIES Effectively communicate with healthcare professionals demonstrating the features and benefits of our products.Engage in dialogue about clinical evidence, approved indications and product efficacy/safety profiles to support on label prescribing for appropriate patients. Function independently while using a wide variety of company provided promotional resources, analytical tools and resource personnel to maximize effectiveness in an assigned territory. Work with Regional Director/District manager to develop a local strategy and business plan with an in depth knowledge of market, demographic, and managed care information to generate recognizable increases of sales in territory. Successfully complete all training requirements including product examinations.Attend company and industry seminars, trade shows and sales meetings as needed. Provide timely and competent administrative management of work hours, sales call data, customer objectives, communication responses, synchronization, sample and expense reporting QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential function satisfactorily, be flexible in terms of work hours, and have strong knowledge and experience in pharmaceutical or B2B sales. The requirements listed below are representative of the knowledge, skills and/or abilities required.  Bachelor’s degree – preferable with a health science or marketing/business major Two years business to business outside sales experience Valid driver’s license and a safe driving record Excellent presentation and communication skills Results orientated with demonstrated time/territory management skills  WORK ENVIRONMENT The work environment described here are representative of those an employee encounters while performing the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be in an office environment.   PHYSICAL REQUIREMENTS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit for long periods of time. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy-training program. Duties and Responsibilities: 1.  Ensures all specimens are collected accurately and on time. Collects specimens according to established procedures. Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre- employment drug screenings and other Quest Diagnostics services. Responsible for completing application packets and other paperwork accurately. Label, centrifuge and split specimens as required by test order. Upload and complete cases in portal within 24 hrs on weekdays and within 48 hrs on weekends. Package specimens for transport and ship to lab indicated on work orders. 2.  Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination. Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management. Submits original paperwork to destination. Provides customer service to clients. 3.  Follows current Examiner’s Manual. Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). Maintains all appropriate Phlebotomy logs. Maintains error rate of no more than 3%. Confirms exams with clients day before appointment and status the case at time of confirmation. Correct non-applicant errors within a 24 hour timeframe. Submits accurate time and travel logs as directed by management and on time. Submits accurate expense forms, if applicable, on the required day. Properly clock in and out for work assignments. Provides travel logs when applicable. 4.  Demonstrates organizational commitment. Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. Be aware of smoke residue and heavy fragrances. Wear company issued identification badge at all times during work assignments. Reports on time to work, following attendance guidelines. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. Communicates appropriately with customers, agents, applicants, coworkers and the general public. Communicates all unresolved problems immediately to the appropriate Manager or Supervisor. Remains polite and courteous at all times.

Under the direction of the Branch Manager or Field Leader, the Collector’s primary responsibility is to provide coverage in the field ensuring that collections are completed accurately and on time.  Maintain a safe and professional environment for clients, and employees, perform with confidence all aspects of the testing, including specimen collection and processing duties following established practices and procedures.   Duties and Responsibilities: 1.  Ensures all specimens are collected accurately and on time.   a. Collects specimens according to established procedures using DOT guideline 49 CFR-Part 40.     b. Completes random and emergency observed urine collections of same sex clients as needed.   c.   Collects specimens for drug screenings and other Quest Diagnostics services.  d.   Responsible for completing Chain of Custody (COC) forms and Alcohol Testing Forms accurately.   e.  Label specimens as required.   f.  Upload, fax, mail COC and Alcohol Testing Form within 24 hours to appropriate location.     g.  Package specimens for transport and ship to lab indicated on work orders.  h.  Make certain  the proper forms are used for various collections.  2.  Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to   the appropriate destination.  a.  Maintains records of each specimen collected.  Support Record Deletion process when directed by Management.     b.  Provides customer service to clients. 3.  Follows DOT Guidelines for Breath Alcohol and Urine collections. a.  Maintains all appropriate collection logs, accuracy logs, calibrations, DOT and BAT certifications.   b.  Correct collection errors within a 24 hour timeframe.  c.  Submits accurate time and travel logs as directed by management and on time. d.  Submits accurate expense forms, if applicable, when required. e.  Properly clock in and out for work assignments. f.  Provides travel logs when applicable.  g.  Must send monthly  Accuracy Checks to designated site location.  4.  Demonstrates organizational commitment.   a.  Adheres to departmental and company code of grooming, dress code and lab coat policies; appearing neat and clean at all times.  Be aware of smoke residue and heavy fragrances.      b. Wear company issued identification badge at all times during work assignments.   c.  Reports on time to site within specified guidelines.    d.  Communicates appropriately with customers,  24-7 all center, Branch Office, clients, employees and the general public. e. Communicates all DER discrepancies immediately to the appropriate Manager/Supervisor, employer      representative and/or call center.   f. Remains polite and courteous at all times. 5.  Additional responsibilities of the Drug and Breath Alcohol Collector. a. Ensures equipment is neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance. b. Keeps necessary supplies on hand and contacts the proper website when supplies need to be replenished.  c. Works effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOP’s, advising Manager or Supervisor of any issues or problems as they arise.    d. Answers phone when called to be dispatched by employer.  e.  Return missed calls to dispatch even if not available for assignment. Dispatch is waiting for your return call.  Advise  call center when unavailable for collections. f. Participates on teams and special events when asked. g. Flexible travel (up to 100 mile radius) and flexible work hours.   Maintain dates of availability and dates unavailable as appropriate.   h. All other duties as assigned, within scope of the position.   Education: • High school diploma or equivalency preferred. • Prefer Certified BAT/Urine Collector • DOT Certification and any other necessary documentation pertaining to this position must be presented prior to a job offer. Work Experience: • Prefer urine or hair follicle collection and experience Physical and Mental Requirements: •Sitting, standing, driving, lifting no more than 10 pounds.  • Ability to concentrate on task at hand Technical Training or Professional Licensing N/A Other: • Must be able to successfully pass pre-employment background check and successfully pass pre-employment drug screen. • Excellent interpersonal and communication skills. • Must be flexible and available based on staffing requirements; weekends and holidays.  May be required to work occasional on-call duties weekends, evenings and early AM. • Must have valid driver license and clean driving record with access to dependable and insured transportation. • Demonstrates good organization, communication, and interpersonal skills; is able to manage concerns of patients and employees in a professional manner. • Basic computer skills in Microsoft office with the ability to learn new software. • Must be able to make decisions based on established procedures and exercise good judgment. Seek Supervisor guidance when appropriate. • Ability to work in a rapidly changing environment. • Access to cell phone with texting and emailing capabilities. • Access to computer with scanning, printing and faxing capabilities.

Pharmaceutical Sales Territory Representative As one of our Pharmaceutical Sales Representatives (Entry level / Experienced) you will manage and develop long-term relationships with physicians and other healthcare professionals for the customer accounts in your geographic territory. As such, each Pharmaceutical Sales Rep will represent the assigned brand products and their approved indications; helping external customers such as physicians, nurses, etc. learn about the benefits of the assigned healthcare and pharmacology products in relation to the applicable therapeutic area or disease state. We are looking to add to our strong, customer-focused Pharmaceutical Sales Rep team who will represent our products with integrity and conviction. Interested Pharmaceutical Sales Rep (Entry level / Experienced) candidates should demonstrate the following: You have some sales experience with good sales abilities and have the entrepreneurial spirit and drive to help grow our U.S. business. You regularly demonstrate your integrity, nimbleness, flexibility and team spirit. You enjoy working in a team environment and collaborating with other business partners in the field who also support your customers. As a Pharmaceutical Sales Rep field professional, you have consistently met or exceeded sales and other critical business goals and metrics in a highly complex and competitive market. Example Duties and Responsibilities for our Pharmaceutical Sales Reps: Responsible for meeting or exceeding assigned pharmaceutical sales targets Develops robust territory business plans in collaboration with internal partners Develops strong and long-term relationships with customers in all assigned accounts Presents the assigned healthcare products in a professional, compliant, ethical and effective manner; helping external customers understand the benefits and use of pharmaceutical sales brands Complies with all laws, regulations and policies that govern the conduct of activities Key Competency Profile for each Pharmaceutical Sales Representative: Technical & Pharmacology Knowledge Communicate Clinical Research with Physicians  Achieving Results Maintain Industry Credentialing and Certifications Adhere to Pharmaceutical Sales Industry Regulations Qualifications and Experience: unless stated as “preferred” or “a plus,” all other criteria is required by each Pharmaceutical Sales Rep candidate: Some successful field sales experience is preferred  Outstanding interpersonal, selling, presentation and negotiation skills: you have highly developed consultative selling skills and help your physician customers find solutions to their patients Proven track record of meeting or exceeding, objectives & goals Must be able to obtain and maintain pharmaceutical industry certifications and credentials  Maintain a Valid Driver’s License Knowledge of pharmaceuticals, healthcare and other industry product training Previous experience in achieving specific sales plans or other financial targets is preferred   The next step is yours. Apply today for one of our Pharmaceutical Sales Rep opportunities. Interviews start next week

The Patient Account Coordinator prepares and reviews all documents for daily submission to the service bureau for claims generation, as well as prepares and mails claims to payers for prompt reimbursement. Reviewing Medicare ECS report to assure all ECS transmissions were received Mailing claims to appropriate payer address Reviewing private pay invoices against FOS to identify un-posted credits Printing and reviewing billing edit lists on a periodic basis Making changes to bills to assure accurate claims are generated Identifying system related errors and communicating change requests as needed Printing claim forms and invoices on a periodic basis (daily) Attaching supporting documentation to paper claims as directed Requirements High School Graduate or equivalent One year experience in Medicare/ Medicaid billing Must be 18 years or older to apply

Our ideal Plasma Processor has great organizational, computer, and trouble-shooting skills, and feels comfortable being exposed to extreme temperatures. This job requires someone who can work with minimal supervision but can handle responsibilities in many operational areas of the plasma center such as maintaining accurate donor files, shipping, and inventory control. Primary Responsibilities: Collects and processes donor samples for processing and testing. Records weight of product and samples. Labels samples and freezes units for final packing within required timeframe. Participates in unit management according to SOP. Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab. Monitors stored product to ensure time requirements are met. Monitors and reports working conditions of equipment. Maintains active communication with other service areas to ensure accurate documentation and quality. Completes all necessary documentation. Ensures donor confidentiality. Builds rapport with donors to ensure overall satisfaction with the center to support long- term donation. Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. Maintains supplies necessary to perform job duties. Reports all unsafe situations or conditions to area lead, supervisor or manager. May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.

For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care. A leader in transfusion medicine, the Diagnostic Division is a global business focused on providing innovative solutions to help ensure the safety of the blood and plasma supply, detect human diseases and monitor therapies. The division advances patient care with diagnostic solutions to improve disease detection and management, and simplify laboratory operations. Grifols’ three main divisions - Bioscience, Diagnostic and Hospital - develop, manufacture and market innovative products and services available in more than 100 countries. EEO Minorities/Females/Disability/Veterans

Primary Responsibilities: Conducts pre-donation medical screening in accordance with established guidelines. You determine Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer. Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs. Assesses donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors. Provides appropriate feedback to ineligible donor candidates. Ensures all donor screening information is complete and accurate prior to donation. Ensures donor confidentiality. Effectively communicates donor medical information to Medical Staff. Establishes and maintains donor files in an organized and competent manner. Maintains accurate and thorough documentation of necessary records. Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties. Disposes of all contaminated disposable equipment. Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed. Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors. May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.

Primary responsibilities for role: · Promote customer satisfaction through appropriate interaction and responsiveness to customer needs. · Builds rapport with donors to ensure overall customer satisfaction with the center to support long term donation. · Selection of suitable plasmapheresis donors by performing physical examinations and taking medical histories on all donors through the use of FDA approved Standard Operating Procedure (SOP) Manual, current State and Federal guidelines, OSHA, CLIA, CGMP, all internal company procedures and personal education and experience. · Responsible for donor awareness to potential hazards . · Administration of donor consent form. · Provides Donor education on trends identified regarding general health assessment completed at the Center. · Provides counseling to Donors regarding unacceptable test results. · Evaluates and manages donor injuries and adverse events. · Performs evaluations of any history of illness or medications to ensure continued donor suitability. · Ensures Donor medical information is complete and accurate prior to donation. · Review of donor screening test to ensure eligibility of continued donation. · Assists in employee training and coaching regarding medical SOPs as necessary. · Assists with the administration of employee Hepatitis Vaccine program. · Maintain supplies necessary to perform job duties. · Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors. · Ensures Donor and Staff confidentiality. · Reports all unsafe situations or conditions to Center Management. · Perform other duties as required. Job Requirements · Educated and currently certified/licensed in the state of employment and according to state requirements as an Advanced Emergency Medical Technician (or equivalent) , Licensed Practical Nurse, Licensed Vocation Nurse, Paramedic or Registered Nurse, Nurse Practitioners or Physician Assistant. · Current CPR certification required. · Requires 6 months of related experience providing medical care and assessing patients. Plasma or whole blood experience preferred. Attributes: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required such as protective eyewear, garments, gloves and cold-gear. Work is performed both standing and sitting for up to 2 to 4 hours per day each. The position does require bending and twisting of neck up from 1 to 2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch or sit on one's heels on rare occasion. Occasionally walks, bends and twists at waist. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently and within guidance of oral or written instructions. Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups.

Responsible for the efficient and effective collection of plasma by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs). 1 In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process. 3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues. 10 Collects arm samples or whole blood samples from donors for testing. 11 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 12 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17 Perform other job-related duties as assigned. Education • High school diploma or equivalent required. Experience • Minimum twelve (12) months experience in a medical or health care environment preferred or equivalent combination of education and experience. Working Conditions (physical & mental requirements) • Ability to complete routine forms or conduct routine oral communications • Ability to understand, remember and apply oral and/or written instructions • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs

This position provides immediate support to the Assistant Manager of Quality in monitoring plasma center processes to ensure overall compliance with CSL Operating Procedures, as well as all applicable local, state, federal requirements. This role will ensure compliance to training needs, SOPs, processes and other regulatory or company directives are adhered in order to support the operations and quality requirements for business operations. • Reporting compliance status data to operational quality management • Collaborate with center management in the development and implementation of continuous improvement plans • Collaborate with Assistant Quality Manager (AQM), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns • Responsible for coordinating and managing training activities, policies and processes at the center level 1  Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications. 2  Ensure center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action. 3  Perform center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies. Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action. 4  Maintain and review Plasma center personnel training documents to ensure documents comply with CSL procedures, SOP’s, CLIA/COLA and other applicable requirements. 5  Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards. 6  Initiates schedule, coordinate and monitor the delivery of all training, such as new hire, annual and any retraining to meet center or other training and regulatory requirements. Ensure the most current version of training materials at the center is being used 7  Collaborates with center management when viewing the Quality Management System to identify, coordinate and deliver retraining for the purpose of correcting or improving operational or quality issues. 8  Conduct periodic process assessments to ensure compliance of CSL written procedures. Initiate investigation to ensure documentation of deficiencies and development of corrective action plans, as necessary in partnership with management. 9  Identifying and communicate non-conformities to CSL’s SOP’s. In the absence of the AQM, may conduct monthly quality team meeting to inform, promote, assess and identify opportunities for continuous process improvement in quality, safety, and training for implementation. 10  Promote Safety, Health and Environment Policies & Procedure. Ensure safety training and safety practices are implemented and followed within the center. 11  Conducts and may lead internal audits to monitor facility compliance with CSL procedures and policies, cGMP, OHSA, FDA, and other regulations, as applicable, and develop center responses for deficiencies. In the absence of the AQM, host external audits conducted by the regulatory agencies and customers. 12  Responsible to initiate, investigate and close Trackwise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective. 13  Maintain clean efficient work environment. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine internal procedure and documentation audits, as applicable. 14  Follow all Standard Operating Procedures (SOPs), company policies and procedures. 15  Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA. 16  Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyperimmune programs at the center, if applicable. 17  Assist Plasma center staff in completing other special projects or assignments, as requested. 18  Perform other job-related duties, as assigned. Education • High school diploma or equivalent required. Associate or Bachelor’s degree in business administration or biological sciences preferred. Experience • Minimum 1-year leadership experience or equivalent of one-year experience in a regulated environment. • Strong customer service skills • Strong critical reasoning, decision-making and problem solving skills to analyze situations • Organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives • Understand Quality Systems and/or regulated training requirements Working Conditions (physical & mental requirements) • Occasionally required to work with the public when they are dissatisfied • 80% of the time standing and walking and 20% of the time sitting • Reach, bend, kneel and have high level of manual dexterity • See and speak with customers and observe equipment operation • Occasionally be required to lift and carry 25 lbs. • Exposure to hot and cold temperatures, sudden temperature changes, working with freezers and various odors

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs

Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors. 1 In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality. 2 Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples. 3 May ensure accuracy of unit labeling by verifying the pre-printed label matches the dynamic label. 4 Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs. 5 Ensures samples and units are packed and shipped in accordance with SOPs and center procedures. Prepares shipping and unit disposal documentation. 6 Conducts daily calibration of equipment according to SOP. Resolves calibration issues. 7 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 8 Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Record variances. Responds to and resolves freezer and/or refrigerator alarms. 9 May provide guidance and technical training about processes and procedures to Processing Technicians and other staff as required. 10 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 11 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 12 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 13 Maintains confidentiality of all personnel, donor and center information. 14 May be cross-trained in other areas to meet the needs of the business. 15 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 16 Perform job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs

Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors. 1 In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality. 2 Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples. 3 May ensure accuracy of unit labeling by verifying the pre-printed label matches the dynamic label. 4 Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs. 5 Ensures samples and units are packed and shipped in accordance with SOPs and center procedures. Prepares shipping and unit disposal documentation. 6 Conducts daily calibration of equipment according to SOP. Resolves calibration issues. 7 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 8 Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Record variances. Responds to and resolves freezer and/or refrigerator alarms. 9 May provide guidance and technical training about processes and procedures to Processing Technicians and other staff as required. 10 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 11 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 12 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 13 Maintains confidentiality of all personnel, donor and center information. 14 May be cross-trained in other areas to meet the needs of the business. 15 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 16 Perform job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs