PDI Thousand Oaks, CA, USA
Jul 15, 2019
The Field Sales Representative (FSR) engages Eye Care Professionals (ECPs) in face to face discussions to promote assigned client products, maximize the products’ selling potential and meet program and Client objectives. The FSR achieves this by developing and maintaining relationships with ECPs and educating them about product features, clinical benefits, safety profile and indications to ensure appropriate patient use. The FSR utilizes approved tools and resources for product promotion and maintains a competent level of product, territory and customer activity knowledge. Essential Duties/Responsibilities : Create and implement strategically sound business plans and tactical strategies within the assigned geographic territory to achieve individual, territory and company goals for sales, market share, call metrics, appropriate sample distribution, etc. Manage daily sales call activity according to defined expectations, with the purpose of educating and influencing ECPs and increasing product sales: On behalf of Client, promote Client's products via live interactions with assigned ECP targets, engaging them in in-depth program. Profile and manage a list of ECP targets and provide value-added benefits to grow product volume. Maintain call productivity and metrics that are required by program. Manage promotional budget. Listen and respond appropriately to customer needs and questions. Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging. Maintain thorough knowledge of Client products and program. Verify and complete required data entry in Touchpoint Health CRM systems, such as details of the target’s responses and any follow-through actions. Regularly and timely communication with the National Program Director, as well as members of various Touchpoint Health home office support teams, as required. Create and maintain a positive impression with client and client’s customers. Prepare reports for management as needed. Fully comply with all laws, regulations and Touchpoint Health Policies, Code of Conduct, all privacy and data guidelines, relevant state and federal laws and regulations, and terms and conditions prescribed in the Sample Administration Agreements and PDMA Guidelines. Participate in teleconference and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when requested. Maintain all company-provided equipment in good operating condition. Perform special projects and assignments as directed by the National Program Director. Successful completion of the required and approved training programs Education, Knowledge and Experience: Required: Bachelor’s degree. A minimum of 2 years pharmaceutical/healthcare or business to business sales experience Preferred: Ophthalmology and/or Optometrists sales/promotion experience OTC product sales or service Account management Qualifications, Skills and Abilities: Results-oriented with a track record of success. Excellent verbal, written and interpersonal communication skills. Clear, articulate and grammatically sound speech and professional appearance. Strong focus on providing customers with superior service. Strong rapport building skills and active listening skills. Excellent selling, closing, persuasion and presentation skills. Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments. Ability to learn, understand and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge. Self-motivated and disciplined. Good organizational and planning skills, strong attention to detail and accuracy. Ability to work independently and as a team member. Flexibility and ability to handle multiple tasks simultaneously. Must be able to deal with people at all levels inside and outside of the company. Demonstrated technical aptitude with computer technology and devices (e.g. iPad, apps). Must be able to successfully complete client training and meet training expectations in order to proceed to servicing client’s customers within the parameters of the program. Ability to drive to assigned targets within the territory using own automobile Ability to travel to work related meetings and functions (including overnight and/or weekend). A valid driver's license and safe driving record.