Mallinckrodt
Seattle, WA, USA
The Technical Service Engineer will be responsible for maintaining, repairing and servicing equipment in an assigned geography and other areas as needed. On-going training and support will be provided to the Technical Services Engineer. Our product is positioned to grow and the service organization will be required to mirror that growth with customer support.
Essential Functions
The incumbent will provide direct on-site assistance to customers within assigned geography and other areas as needed.
Will have the ability to work in a hospital environment, mainly within large academic hospital outpatient areas.
Manage instrument installations in conjunction with the clinical service team, territory manager and the customer.
Responsible for managing service operations to meet or exceed key performance indicators (KPIs) established by management; this includes oversight of third party provider, who performs most of service activities including...