The Customer Service Rep aids in all Customer Service functions of order entry, while abiding by the procedures set forth by management.
Job Responsibilities:
Actively participates in the training of all Customer Service personnel including new hires
Monitors the flow of orders to and from the Customer Service Department
Deletes, corrects, or re-enters patient orders as deemed necessary
Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
Qualifications:
Ability to read and analyze documents such as patient orders
Ability to effectively communicate with co-workers and patients alike
Ability to help with the training of employees
Ability to apply common sense understanding to carry out oral and written instructions
Education and Experience:
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience...
Jan 11, 2021
The Customer Service Rep aids in all Customer Service functions of order entry, while abiding by the procedures set forth by management.
Job Responsibilities:
Actively participates in the training of all Customer Service personnel including new hires
Monitors the flow of orders to and from the Customer Service Department
Deletes, corrects, or re-enters patient orders as deemed necessary
Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
Qualifications:
Ability to read and analyze documents such as patient orders
Ability to effectively communicate with co-workers and patients alike
Ability to help with the training of employees
Ability to apply common sense understanding to carry out oral and written instructions
Education and Experience:
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience...
Performs equipment setups, specifically concentrators, durable medical equipment, etc. in a professional, safe and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes and other areas where people with respiratory problems are treated.
Job Responsibilities:
Attends work on a regular and predictable basis.
Complete equipment orientation checklists for new equipment and other necessary paperwork as required for new patient set up. Instruct patients in the safe and proper use of equipment.
Make oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by the patient base and Lincare routing system. Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank.
Perform minor equipment repairs and preventative maintenance on equipment both in the home and at the center. For equipment repairs requiring other than minor repair, work equipment is to be packaged...
Jan 11, 2021
Performs equipment setups, specifically concentrators, durable medical equipment, etc. in a professional, safe and timely manner. This equipment is placed in apartments, private homes, clinics, hospitals, nursing homes and other areas where people with respiratory problems are treated.
Job Responsibilities:
Attends work on a regular and predictable basis.
Complete equipment orientation checklists for new equipment and other necessary paperwork as required for new patient set up. Instruct patients in the safe and proper use of equipment.
Make oxygen deliveries (cylinder and concentrator) and equipment checks on a daily route as determined by the patient base and Lincare routing system. Deliveries may include refilling reservoirs with liquid oxygen from a van mounted tank.
Perform minor equipment repairs and preventative maintenance on equipment both in the home and at the center. For equipment repairs requiring other than minor repair, work equipment is to be packaged...
