The Medical Sales Professional (MSP) is responsible for growing, managing, developing, and representing Lemborexant in their respected territory. The MSP is the territory business owner responsible for creating strategies and executing tactics to generate product utilization that consistently achieve sales goals while conveying Eisai’s human health care mission (hhc). The Medical Sales Professional will be required to be an expert on all aspects of the insomnia, our product, and the competitive landscape, including coverage and reimbursement. They will build and develop professional relationships with appropriate HCPs and other healthcare professionals and office staff, and be expected to work cross-functionally while adhering to all of Eisai’s ethics and compliance standards.
Essential Functions 1. Achieve sales goals and drive appropriate utilization of assigned products through effective use of the Challenger Sales model, creating and maintaining an effective plan, and precise execution of sales and brand strategies; including effective and compliant utilization of available resources (i.e. approved sales aids and materials, educational lunches, speaker programs). 2. Collaborate with the Eisai team, including other field-based and home office personnel teams to proactively develop strategies that address customer needs, local market dynamics and trends, and support brand and corporate objectives within assigned geography. Includes participating in initiatives to support sales success as assigned (e.g. participate in industry related congresses, local and regional meetings and medical conferences). 3. Develop deep knowledge of insomnia industry, local and regional market trends, disease state, product, and competitor knowledge. Leverage expertise and knowledge to anticipate and effectively manage business opportunities and challenges with HCPs in assigned geography (75-80% of targets will be General Practitioners and Family Medicine.) 4. Ensure individual compliance with Eisai policies and procedures.
Qualifications
Requirements •Bachelor’s degree required •2 or more years of pharmaceutical sales experience, strongly preferred •A minimum of 3 years of business-to-business sales experience, required •Strong business acumen •Demonstrated ability to establish and maintain strong business relationships. Proven ability to network and build strong relationships with customers •Valid US driver’s license and a driving record in compliance with company standards •Ability to safely and successfully operate a motor vehicle is required •Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements. •Strong verbal and written communication skills •Strong negotiating skills •Effective consultative selling skills •When necessary, travel overnight including within territory and to conferences, training and sales meetings.
Mar 31, 2020
The Medical Sales Professional (MSP) is responsible for growing, managing, developing, and representing Lemborexant in their respected territory. The MSP is the territory business owner responsible for creating strategies and executing tactics to generate product utilization that consistently achieve sales goals while conveying Eisai’s human health care mission (hhc). The Medical Sales Professional will be required to be an expert on all aspects of the insomnia, our product, and the competitive landscape, including coverage and reimbursement. They will build and develop professional relationships with appropriate HCPs and other healthcare professionals and office staff, and be expected to work cross-functionally while adhering to all of Eisai’s ethics and compliance standards.
Essential Functions 1. Achieve sales goals and drive appropriate utilization of assigned products through effective use of the Challenger Sales model, creating and maintaining an effective plan, and precise execution of sales and brand strategies; including effective and compliant utilization of available resources (i.e. approved sales aids and materials, educational lunches, speaker programs). 2. Collaborate with the Eisai team, including other field-based and home office personnel teams to proactively develop strategies that address customer needs, local market dynamics and trends, and support brand and corporate objectives within assigned geography. Includes participating in initiatives to support sales success as assigned (e.g. participate in industry related congresses, local and regional meetings and medical conferences). 3. Develop deep knowledge of insomnia industry, local and regional market trends, disease state, product, and competitor knowledge. Leverage expertise and knowledge to anticipate and effectively manage business opportunities and challenges with HCPs in assigned geography (75-80% of targets will be General Practitioners and Family Medicine.) 4. Ensure individual compliance with Eisai policies and procedures.
Qualifications
Requirements •Bachelor’s degree required •2 or more years of pharmaceutical sales experience, strongly preferred •A minimum of 3 years of business-to-business sales experience, required •Strong business acumen •Demonstrated ability to establish and maintain strong business relationships. Proven ability to network and build strong relationships with customers •Valid US driver’s license and a driving record in compliance with company standards •Ability to safely and successfully operate a motor vehicle is required •Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements. •Strong verbal and written communication skills •Strong negotiating skills •Effective consultative selling skills •When necessary, travel overnight including within territory and to conferences, training and sales meetings.
The Medical Sales Professional (MSP) is responsible for growing, managing, developing, and representing Lemborexant in their respected territory. The MSP is the territory business owner responsible for creating strategies and executing tactics to generate product utilization that consistently achieve sales goals while conveying Eisai’s human health care mission (hhc). The Medical Sales Professional will be required to be an expert on all aspects of the insomnia, our product, and the competitive landscape, including coverage and reimbursement. They will build and develop professional relationships with appropriate HCPs and other healthcare professionals and office staff, and be expected to work cross-functionally while adhering to all of Eisai’s ethics and compliance standards.
Essential Functions 1. Achieve sales goals and drive appropriate utilization of assigned products through effective use of the Challenger Sales model, creating and maintaining an effective plan, and precise execution of sales and brand strategies; including effective and compliant utilization of available resources (i.e. approved sales aids and materials, educational lunches, speaker programs). 2. Collaborate with the Eisai team, including other field-based and home office personnel teams to proactively develop strategies that address customer needs, local market dynamics and trends, and support brand and corporate objectives within assigned geography. Includes participating in initiatives to support sales success as assigned (e.g. participate in industry related congresses, local and regional meetings and medical conferences). 3. Develop deep knowledge of insomnia industry, local and regional market trends, disease state, product, and competitor knowledge. Leverage expertise and knowledge to anticipate and effectively manage business opportunities and challenges with HCPs in assigned geography (75-80% of targets will be General Practitioners and Family Medicine.) 4. Ensure individual compliance with Eisai policies and procedures.
Qualifications
Requirements •Bachelor’s degree required •2 or more years of pharmaceutical sales experience, strongly preferred •A minimum of 3 years of business-to-business sales experience, required •Strong business acumen •Demonstrated ability to establish and maintain strong business relationships. Proven ability to network and build strong relationships with customers •Valid US driver’s license and a driving record in compliance with company standards •Ability to safely and successfully operate a motor vehicle is required •Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements. •Strong verbal and written communication skills •Strong negotiating skills •Effective consultative selling skills •When necessary, travel overnight including within territory and to conferences, training and sales meetings.
Mar 31, 2020
The Medical Sales Professional (MSP) is responsible for growing, managing, developing, and representing Lemborexant in their respected territory. The MSP is the territory business owner responsible for creating strategies and executing tactics to generate product utilization that consistently achieve sales goals while conveying Eisai’s human health care mission (hhc). The Medical Sales Professional will be required to be an expert on all aspects of the insomnia, our product, and the competitive landscape, including coverage and reimbursement. They will build and develop professional relationships with appropriate HCPs and other healthcare professionals and office staff, and be expected to work cross-functionally while adhering to all of Eisai’s ethics and compliance standards.
Essential Functions 1. Achieve sales goals and drive appropriate utilization of assigned products through effective use of the Challenger Sales model, creating and maintaining an effective plan, and precise execution of sales and brand strategies; including effective and compliant utilization of available resources (i.e. approved sales aids and materials, educational lunches, speaker programs). 2. Collaborate with the Eisai team, including other field-based and home office personnel teams to proactively develop strategies that address customer needs, local market dynamics and trends, and support brand and corporate objectives within assigned geography. Includes participating in initiatives to support sales success as assigned (e.g. participate in industry related congresses, local and regional meetings and medical conferences). 3. Develop deep knowledge of insomnia industry, local and regional market trends, disease state, product, and competitor knowledge. Leverage expertise and knowledge to anticipate and effectively manage business opportunities and challenges with HCPs in assigned geography (75-80% of targets will be General Practitioners and Family Medicine.) 4. Ensure individual compliance with Eisai policies and procedures.
Qualifications
Requirements •Bachelor’s degree required •2 or more years of pharmaceutical sales experience, strongly preferred •A minimum of 3 years of business-to-business sales experience, required •Strong business acumen •Demonstrated ability to establish and maintain strong business relationships. Proven ability to network and build strong relationships with customers •Valid US driver’s license and a driving record in compliance with company standards •Ability to safely and successfully operate a motor vehicle is required •Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements. •Strong verbal and written communication skills •Strong negotiating skills •Effective consultative selling skills •When necessary, travel overnight including within territory and to conferences, training and sales meetings.
The primary mission of the U.S. Health Economics and Outcomes Research (HEOR) Department is to improve patient outcomes by developing and communicating the value of Boehringer Ingelheim's (BI) products.
To support this mission, the Value Evidence and Outcomes Liaison is responsible for communicating and implementing clinical, economic, and humanistic value evidence for BI products to Health Plans. These activities are to be conducted in alignment with the Account Teams, and within company guidelines, policies and directives.
Duties & Responsibilities:
Communicate and implement value evidence for our products. Lead implementation of health economics, outcomes and disease management resources and initiatives with customers and accounts to take action based on evidence provided. Accountable for delivering and/or coordinating presentation of all value evidence to support assigned accounts. Responsible to convey proactive and reactive health outcome based information for products in the BI portfolio (across therapeutic areas) to executive decision-makers, external scientific experts, and relevant business influencers to inform access and reimbursement decisions.
Develop account specific HEOR strategies to ensure effective utilization of HEOR information, services and tools. Collaborate with the Account Team to ensure all account team plans incorporate the account-specific HEOR strategy to deliver value messages uniformly across all assigned customer-facing groups and therapeutic areas. Serve as primary point of contact on the account team accountable to delivering clinical, economic, and humanistic value evidence of BI products. Establish strong cross-functional teamwork with Account Team and other headquarter teams to effectively meet customer needs through a coordinated account based approach and to specifically support areas of health outcomes, real-world evidence (RWE), and scientific collaborations within those accounts. Establish and maintain scientific relationships with customer stakeholders, including senior leaders and executives (C-suite).
Collaborate with Health System HEOR Liaisons as necessary to address customer needs related to population health management and triple aim.
Execute and document customer interactions in the appropriate systems and tools (i.e. Veeva CRM) in accordance with compliance guidelines. Communicate account and project activities and provide status updates routinely to key internal stakeholders.
Provide timely clinical, economic and scientific product updates proactively or in response to unsolicited requests per standard operating procedure (including Dossier) to formulary decision makers or similar entities.
Provides insights from external customers to home office-based HEOR and Medical teams to ensure strategies and tactics are robust in filling key evidence gaps from a payor perspective. Establish and maintain research and other collaborations with key external payor decision makers and influencers as needed.
Requirements:
PhD in relevant discipline or Doctoral degree in a clinical discipline (e.g. medicine, pharmacy, nursing) and formal training in HEOR (e.g. Masters Degree or Fellowship).
A minimum of five (5) years’ experience (pre- and post-doc experience included) in managed markets, health economics, outcomes research and population health management with demonstration of significant contribution in all disciplines.
Pharmaceutical industry experience preferred.
Hands-On HEOR experience in study design and execution.
Knowledgeable about Health Outcomes Research methods (experimental and observational study designs, and state of the art modeling methods).
Ability to conduct independent research in health economics and outcomes research and publish or present the results preferred.
Deep understanding of US healthcare industry trends, and in-depth knowledge of the US healthcare delivery system, including payors and organized providers and ability to apply this understanding in support of field based activities.
Knowledgeable about how value evidence is used by Payor decision makers to inform adoption and diffusion decisions.
Ability to translate data driven evidence into decisions and actions that aligns to customer needs.
Knowledge of current trends in data science in healthcare (preferred).
Recognition by peers for their expertise (preferred).
Senior level influence and credibility - ability to engage senior executives both in BI and in external organizations.
Strong business acumen with proven ability to apply health outcomes programs or research findings to impact market access decisions.
Ability to influence without authority.
Ability to effectively communicate clinical, economic concepts and evidence-based concepts.
Ability to master the clinical and health economic evidence and able to effectively communicate complex material to a wide variety of audiences.
Knowledgeable about how to communicate complex data in ways that customers understand, including novel data visualization techniques.
Ability to effectively work alongside commercial and other functions to develop robust account plans which include RWE/HEOR projects based on identified opportunities within selected accounts.
Excellent problem solving abilities.
Ability to discuss healthcare delivery processes and inter-relationships between different customer-types in the healthcare marketplace.
Thorough understanding of FDMA 114, 21st Century Cures, new draft FDA Guidances on Payor Communication and Unapproved Uses, as well as their implications for the development and dissemination of healthcare economic information to the payer audience (preferred)
Ability to operate in a complex, ever-changing environment. Working within an account team with specific duties to HEOR and complex models.
Knowledge of industry best practices related to HEOR activities.
Functional in all Microsoft Office platform components.
Ability to travel a minimum of 50% of the time.
Eligibility Requirements:
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required)
Must be 18 years of age or older
Mar 30, 2020
The primary mission of the U.S. Health Economics and Outcomes Research (HEOR) Department is to improve patient outcomes by developing and communicating the value of Boehringer Ingelheim's (BI) products.
To support this mission, the Value Evidence and Outcomes Liaison is responsible for communicating and implementing clinical, economic, and humanistic value evidence for BI products to Health Plans. These activities are to be conducted in alignment with the Account Teams, and within company guidelines, policies and directives.
Duties & Responsibilities:
Communicate and implement value evidence for our products. Lead implementation of health economics, outcomes and disease management resources and initiatives with customers and accounts to take action based on evidence provided. Accountable for delivering and/or coordinating presentation of all value evidence to support assigned accounts. Responsible to convey proactive and reactive health outcome based information for products in the BI portfolio (across therapeutic areas) to executive decision-makers, external scientific experts, and relevant business influencers to inform access and reimbursement decisions.
Develop account specific HEOR strategies to ensure effective utilization of HEOR information, services and tools. Collaborate with the Account Team to ensure all account team plans incorporate the account-specific HEOR strategy to deliver value messages uniformly across all assigned customer-facing groups and therapeutic areas. Serve as primary point of contact on the account team accountable to delivering clinical, economic, and humanistic value evidence of BI products. Establish strong cross-functional teamwork with Account Team and other headquarter teams to effectively meet customer needs through a coordinated account based approach and to specifically support areas of health outcomes, real-world evidence (RWE), and scientific collaborations within those accounts. Establish and maintain scientific relationships with customer stakeholders, including senior leaders and executives (C-suite).
Collaborate with Health System HEOR Liaisons as necessary to address customer needs related to population health management and triple aim.
Execute and document customer interactions in the appropriate systems and tools (i.e. Veeva CRM) in accordance with compliance guidelines. Communicate account and project activities and provide status updates routinely to key internal stakeholders.
Provide timely clinical, economic and scientific product updates proactively or in response to unsolicited requests per standard operating procedure (including Dossier) to formulary decision makers or similar entities.
Provides insights from external customers to home office-based HEOR and Medical teams to ensure strategies and tactics are robust in filling key evidence gaps from a payor perspective. Establish and maintain research and other collaborations with key external payor decision makers and influencers as needed.
Requirements:
PhD in relevant discipline or Doctoral degree in a clinical discipline (e.g. medicine, pharmacy, nursing) and formal training in HEOR (e.g. Masters Degree or Fellowship).
A minimum of five (5) years’ experience (pre- and post-doc experience included) in managed markets, health economics, outcomes research and population health management with demonstration of significant contribution in all disciplines.
Pharmaceutical industry experience preferred.
Hands-On HEOR experience in study design and execution.
Knowledgeable about Health Outcomes Research methods (experimental and observational study designs, and state of the art modeling methods).
Ability to conduct independent research in health economics and outcomes research and publish or present the results preferred.
Deep understanding of US healthcare industry trends, and in-depth knowledge of the US healthcare delivery system, including payors and organized providers and ability to apply this understanding in support of field based activities.
Knowledgeable about how value evidence is used by Payor decision makers to inform adoption and diffusion decisions.
Ability to translate data driven evidence into decisions and actions that aligns to customer needs.
Knowledge of current trends in data science in healthcare (preferred).
Recognition by peers for their expertise (preferred).
Senior level influence and credibility - ability to engage senior executives both in BI and in external organizations.
Strong business acumen with proven ability to apply health outcomes programs or research findings to impact market access decisions.
Ability to influence without authority.
Ability to effectively communicate clinical, economic concepts and evidence-based concepts.
Ability to master the clinical and health economic evidence and able to effectively communicate complex material to a wide variety of audiences.
Knowledgeable about how to communicate complex data in ways that customers understand, including novel data visualization techniques.
Ability to effectively work alongside commercial and other functions to develop robust account plans which include RWE/HEOR projects based on identified opportunities within selected accounts.
Excellent problem solving abilities.
Ability to discuss healthcare delivery processes and inter-relationships between different customer-types in the healthcare marketplace.
Thorough understanding of FDMA 114, 21st Century Cures, new draft FDA Guidances on Payor Communication and Unapproved Uses, as well as their implications for the development and dissemination of healthcare economic information to the payer audience (preferred)
Ability to operate in a complex, ever-changing environment. Working within an account team with specific duties to HEOR and complex models.
Knowledge of industry best practices related to HEOR activities.
Functional in all Microsoft Office platform components.
Ability to travel a minimum of 50% of the time.
Eligibility Requirements:
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required)
Must be 18 years of age or older
The Territory Manager (TM) is responsible for the sale of the organization's product(s) in a specified region or major geographical area. Essential responsibilities and duties may include, but are not limited to, the following:
Demonstrate selling skills and pull-thru execution through strategically and tactically allocating resources to drives results
Develop effective customer relationships, and leverage those relationships to drive results
Demonstrate expertise across the product portfolio, therapeutic areas, and managed care
Effectively manage territory by routinely analyzing data to target high prescribing HCPs
Develop and deliver effective sales presentations on the organization’s products to target HCPs
Meet or exceed established call average and sales performance expectations
Demonstrate market and industry knowledge relative to product portfolio and competitor products
Understand and utilize clinical and disease state knowledge and the impact on patients and providers
Complete all administrative tasks in a timely manner
Attend various sales training classes, sales meetings, and national/regional conferences
Qualifications
Bachelor’s degree required
A minimum of two years of successful sales experience with a demonstrated track record of success
Pharmaceutical sales experience or B2B sales experience is preferred
Must have a valid driver’s license to travel to customer locations (some overnights may be required)
Requires strong business acumen, teamwork, collaboration, accountability, tenacity, and communication skills
Ability to physically perform all job duties which include:
Driving in a geographically large territory for long periods of time each day
Lifting sample boxes (25 pounds)
Remaining in a standing position for prolonged periods of time when giving presentations or lunches
Performing other job-related duties and responsibilities as may be assigned from time to time
Mar 30, 2020
The Territory Manager (TM) is responsible for the sale of the organization's product(s) in a specified region or major geographical area. Essential responsibilities and duties may include, but are not limited to, the following:
Demonstrate selling skills and pull-thru execution through strategically and tactically allocating resources to drives results
Develop effective customer relationships, and leverage those relationships to drive results
Demonstrate expertise across the product portfolio, therapeutic areas, and managed care
Effectively manage territory by routinely analyzing data to target high prescribing HCPs
Develop and deliver effective sales presentations on the organization’s products to target HCPs
Meet or exceed established call average and sales performance expectations
Demonstrate market and industry knowledge relative to product portfolio and competitor products
Understand and utilize clinical and disease state knowledge and the impact on patients and providers
Complete all administrative tasks in a timely manner
Attend various sales training classes, sales meetings, and national/regional conferences
Qualifications
Bachelor’s degree required
A minimum of two years of successful sales experience with a demonstrated track record of success
Pharmaceutical sales experience or B2B sales experience is preferred
Must have a valid driver’s license to travel to customer locations (some overnights may be required)
Requires strong business acumen, teamwork, collaboration, accountability, tenacity, and communication skills
Ability to physically perform all job duties which include:
Driving in a geographically large territory for long periods of time each day
Lifting sample boxes (25 pounds)
Remaining in a standing position for prolonged periods of time when giving presentations or lunches
Performing other job-related duties and responsibilities as may be assigned from time to time
The Specialty Sales Consultant is responsible for establishing and building business relationships with key influencers and achieving targeted sales goals within the assigned territory while adhering to all ALUSA-defined ethical sales practices, PhRMA guidelines, and required promotional regulations. Develop and maintain an in-depth knowledge of products and disease states and engage in meaningful dialogue with healthcare providers to ensure the appropriate use of our portfolio of brands.
KEY RESPONSIBILITIES :
Understand and execute on ALUSA strategy and plans at the prescriber level.
Utilize effective selling skills and product knowledge to influence targeted health care providers to prescribe ALUSA promoted products with appropriate patients. Execute brand strategies to ensure a consistent sales and marketing message.
Develop and execute account and territory plans/strategy ascribing to the principles of key physician/account prioritization, daily call reporting and sample management.
Prioritizes time, effort and resources to ensure optimal coverage of appropriate targets based on opportunity and potential.
Support targeted customers using ALUSA approved resources, sales materials, and promotional activities/programs.
Leverages market and customer data to better inform strategic business planning.
Develop and maintain relationships with HCP’s in the territory and establish relationships with pertinent medical institutions.
Represent ALUSA to selected Key Opinion Leaders (KOLs) in order to educate on benefits of our products through the use of clinical studies and other support material.
Meet call plan expectations and achieve territory sales goals in a compliant manner.
Actively participate in scheduled Company sales meetings, district and regional conference calls and other business meetings as required.
Meet all administrative requirements including budget management, sample management, expense reporting and completes all required training as directed by sales management.
Requirements
Bachelor's degree required; life sciences and/or business degree preferred
2-4 years of pharmaceutical sales experience, B2B, medical device and/or hospital sales experience. GI experience highly desirable
Proven track record of consistent high performance
Demonstrated experience launching products
Strong business and financial acumen and ability to understand market opportunities
Strong leadership and organizational skills
Excellent relationship building and listening skills with a focus on solutions-based selling
Excellent oral and written communication and facilitation skills
Strong influencing and selling skills; seamless sales execution from pre-call planning through closing
Energetic, adaptable, team player, self-motivated, thrives on challenge
Demonstrates high ethical and professional standards and operates with a sense of urgency
Proficient in MS Office Suite, Office 365 preferred
Experience with CRM software and navigating an iPad
Must be available to travel up 25-30% or as required by the specific territory
Must reside within the territory or within reasonable driving distance (25 miles or less) to ensure the effective management and coverage of the territory
A valid driver’s license in good standing
Mar 30, 2020
The Specialty Sales Consultant is responsible for establishing and building business relationships with key influencers and achieving targeted sales goals within the assigned territory while adhering to all ALUSA-defined ethical sales practices, PhRMA guidelines, and required promotional regulations. Develop and maintain an in-depth knowledge of products and disease states and engage in meaningful dialogue with healthcare providers to ensure the appropriate use of our portfolio of brands.
KEY RESPONSIBILITIES :
Understand and execute on ALUSA strategy and plans at the prescriber level.
Utilize effective selling skills and product knowledge to influence targeted health care providers to prescribe ALUSA promoted products with appropriate patients. Execute brand strategies to ensure a consistent sales and marketing message.
Develop and execute account and territory plans/strategy ascribing to the principles of key physician/account prioritization, daily call reporting and sample management.
Prioritizes time, effort and resources to ensure optimal coverage of appropriate targets based on opportunity and potential.
Support targeted customers using ALUSA approved resources, sales materials, and promotional activities/programs.
Leverages market and customer data to better inform strategic business planning.
Develop and maintain relationships with HCP’s in the territory and establish relationships with pertinent medical institutions.
Represent ALUSA to selected Key Opinion Leaders (KOLs) in order to educate on benefits of our products through the use of clinical studies and other support material.
Meet call plan expectations and achieve territory sales goals in a compliant manner.
Actively participate in scheduled Company sales meetings, district and regional conference calls and other business meetings as required.
Meet all administrative requirements including budget management, sample management, expense reporting and completes all required training as directed by sales management.
Requirements
Bachelor's degree required; life sciences and/or business degree preferred
2-4 years of pharmaceutical sales experience, B2B, medical device and/or hospital sales experience. GI experience highly desirable
Proven track record of consistent high performance
Demonstrated experience launching products
Strong business and financial acumen and ability to understand market opportunities
Strong leadership and organizational skills
Excellent relationship building and listening skills with a focus on solutions-based selling
Excellent oral and written communication and facilitation skills
Strong influencing and selling skills; seamless sales execution from pre-call planning through closing
Energetic, adaptable, team player, self-motivated, thrives on challenge
Demonstrates high ethical and professional standards and operates with a sense of urgency
Proficient in MS Office Suite, Office 365 preferred
Experience with CRM software and navigating an iPad
Must be available to travel up 25-30% or as required by the specific territory
Must reside within the territory or within reasonable driving distance (25 miles or less) to ensure the effective management and coverage of the territory
A valid driver’s license in good standing
Job Description
• In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. • Independently determine center labor usage to meet business needs. Support meeting the established center production goals. • In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records. • Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed. • In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. • In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records. • In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities. • In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate. • In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. • In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits. • Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. • In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits. • Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times. • In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. • In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. • In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness. • In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors. • Maintain confidentiality of all personnel, donor and center information. • Perform other job-related duties as assigned.
Education • Bachelor’s Degree preferred • Equivalent combination of education and professional work experience required
Experience • Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR • Completion of CSL Plasma Leadership Development program Additional Comments • Maintain company Technical Training certification Working Conditions (physical & mental requirements) • Ability to make decisions which have significant impact on the department’s creditability, operations and services • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations • Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies • Overnight travel required up to 10% of the time • Generally spends 80% of the time standing and walking and 20% of the time sitting • Occasionally lift and carry up to 25 lbs. • Occasionally perform tasks while standing and walking up to 100% of the time • See, hear and speak with customers and center employees • Approximately 60% of the time is spent managing center by auditing, improving operations and observing ongoing operations through the center • Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Fast paced environment with frequent interruptions
Mar 30, 2020
Job Description
• In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. • Independently determine center labor usage to meet business needs. Support meeting the established center production goals. • In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records. • Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed. • In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. • In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records. • In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities. • In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate. • In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. • In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits. • Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. • In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits. • Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times. • In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. • In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. • In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness. • In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors. • Maintain confidentiality of all personnel, donor and center information. • Perform other job-related duties as assigned.
Education • Bachelor’s Degree preferred • Equivalent combination of education and professional work experience required
Experience • Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR • Completion of CSL Plasma Leadership Development program Additional Comments • Maintain company Technical Training certification Working Conditions (physical & mental requirements) • Ability to make decisions which have significant impact on the department’s creditability, operations and services • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations • Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies • Overnight travel required up to 10% of the time • Generally spends 80% of the time standing and walking and 20% of the time sitting • Occasionally lift and carry up to 25 lbs. • Occasionally perform tasks while standing and walking up to 100% of the time • See, hear and speak with customers and center employees • Approximately 60% of the time is spent managing center by auditing, improving operations and observing ongoing operations through the center • Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Fast paced environment with frequent interruptions
With operations in 35+ nations and ~ 22,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment.
CSL is the parent company of CSL Behring and Seqirus. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operates CSL Plasma , one of the world's largest collectors of human plasma, which is used to create CSL’s therapies. Seqirus is the second largest influenza vaccine company in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally.
We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Mar 30, 2020
With operations in 35+ nations and ~ 22,000 employees worldwide, CSL is driven to develop and deliver a broad range of lifesaving therapies to treat disorders such as hemophilia and primary immune deficiencies, and vaccines to prevent influenza. Our therapies are also used in cardiac surgery, organ transplantation and burn treatment.
CSL is the parent company of CSL Behring and Seqirus. CSL Behring is a global leader in the protein biotherapeutics industry, focused on bringing to market biotherapies used to treat serious and often rare conditions. CSL Behring operates CSL Plasma , one of the world's largest collectors of human plasma, which is used to create CSL’s therapies. Seqirus is the second largest influenza vaccine company in the world and is a transcontinental partner in pandemic preparedness and a major contributor to the prevention and control of influenza globally.
We invite you to take a look at the many career possibilities available around the globe and consider building your promising future at CSL by becoming a member of our team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Provides medical oversight to Medical Staff Associates, including the training of other physicians and Medical Staff Associates. Usually serves as the primary center physician registered as the Laboratory Director with the Food and Drug Administration (FDA).
Serves as the primary physician for reporting to the Food and Drug Administration and in such capacity provides medical oversight in compliance with applicable Federal and State regulations including the applicable sections of Title 21 of the Code of Federal Regulations and monitors medical compliance of the center. Either serves as or delegates to another appropriate physician the duties of “laboratory director”, “technical consultant”, or “clinical consultant” as prescribed by the Clinical Laboratory Improvement Act of 1988 regulations (CLIA). Assures that CLIA/COLA training, CLIA/COLA proficiency testing for hematocrit and total protein, and signed of logs involving standardization takes place.
Reviews, understands, and complies with all CSL Plasma Services policies and procedures in the performance of services. Maintains high medical standards and ensures that cGMPs are adhered to through involvement with center management, center quality unit, and overall center activities. Is physically present at the center for agreed upon hours.
Provides medical oversight to Medical Staff Associates, including their training, although such training may be delegated to an approved Medical Staff Associate. Trains other physicians. Evaluates newly trained Medical Staff Associates for completion of training and recommendation for certification by Regulatory Affairs. Functionally directs the Center Medical Staff. Provides training to other center staff on medically related procedures and practices.
Reviews and signed Medical Staff Associates notebooks weekly, including a review of approximately one out of five screening medical evaluations and unsuitable test result communication.
Meets with Medical Staff Associates at least once a month to discuss medically related topics. Documents each meeting. Meets with the Center Manager and Compliance Specialist (or designees) during weekly visits to the center. Serves as a member of the Quality Assurance Team. Acts as a liaison between the Corporate or Divisional Medical Director and the Center Medical Staff, which includes preparation of monthly reports and periodic conference calls.
Responds to questions and phone calls regarding donor suitability for long-term serial plasmapheresis. Responds to calls from and provides instruction to Center Medical Staff with donor suitability questions. Conducts confidential and effective interviews with donors to obtain information in a variety of situations. Interviews donors with positive STS/negative FTA and documents approval to resume donating.
Maintains confidentiality with respect to employee, donor and center records reviewed during the course of all duties. Responsible for overseeing maintenance of medical supplies ad other emergency equipment.
Reviews and sings moderate and severe medical incident reports prior to donor being permitted to resume donating. Reviews abnormal test results including abnormal serum protein electrophoresis (SPE) test results and donor record lc-PD-09195 Page 2 files. Reviews normal SPE test results following an abnormal one and documents approval to resume donating.
Assures the health and safety of donors participating in the non-red blood cell immunization programs, if applicable. Monitors donor clinical response to immunizations, when applicable. Oversees hyper-immune programs, if applicable. For red cell recipients in the Anti-D Program, if applicable: Performs qualifying evaluation (e.g. administers consents, medical history and physical exam) on donors before enrollment; provides review and approval for red blood cell immunization; is present when red cell immunizations are given. Submits monthly report to Divisional (or Corporate) Medical Director.
Determines donor suitability following adverse reactions in consultation with the Corporate or Divisional Medical Director. Maintains current knowledge of infectious disease markets (i.e. HIV, HBV, HCV, syphilis, etc.)
May perform Center Physician functions including but not limited to notifying donors of unsuitable test results, performing screening medical evaluations, assessing results of donor screening and laboratory tests to determine a donor’s initial and continued suitability for plasmapheresis, explaining informed consent materials to donors.
Performs additional services as and when requested by the company.
Education
MD or DO degree from an accredited medical or osteopathic school. Must maintain a current and active medical license in the state in which the Center is located.
Experience
One year of residency training as an MD or OD.
Mar 30, 2020
Provides medical oversight to Medical Staff Associates, including the training of other physicians and Medical Staff Associates. Usually serves as the primary center physician registered as the Laboratory Director with the Food and Drug Administration (FDA).
Serves as the primary physician for reporting to the Food and Drug Administration and in such capacity provides medical oversight in compliance with applicable Federal and State regulations including the applicable sections of Title 21 of the Code of Federal Regulations and monitors medical compliance of the center. Either serves as or delegates to another appropriate physician the duties of “laboratory director”, “technical consultant”, or “clinical consultant” as prescribed by the Clinical Laboratory Improvement Act of 1988 regulations (CLIA). Assures that CLIA/COLA training, CLIA/COLA proficiency testing for hematocrit and total protein, and signed of logs involving standardization takes place.
Reviews, understands, and complies with all CSL Plasma Services policies and procedures in the performance of services. Maintains high medical standards and ensures that cGMPs are adhered to through involvement with center management, center quality unit, and overall center activities. Is physically present at the center for agreed upon hours.
Provides medical oversight to Medical Staff Associates, including their training, although such training may be delegated to an approved Medical Staff Associate. Trains other physicians. Evaluates newly trained Medical Staff Associates for completion of training and recommendation for certification by Regulatory Affairs. Functionally directs the Center Medical Staff. Provides training to other center staff on medically related procedures and practices.
Reviews and signed Medical Staff Associates notebooks weekly, including a review of approximately one out of five screening medical evaluations and unsuitable test result communication.
Meets with Medical Staff Associates at least once a month to discuss medically related topics. Documents each meeting. Meets with the Center Manager and Compliance Specialist (or designees) during weekly visits to the center. Serves as a member of the Quality Assurance Team. Acts as a liaison between the Corporate or Divisional Medical Director and the Center Medical Staff, which includes preparation of monthly reports and periodic conference calls.
Responds to questions and phone calls regarding donor suitability for long-term serial plasmapheresis. Responds to calls from and provides instruction to Center Medical Staff with donor suitability questions. Conducts confidential and effective interviews with donors to obtain information in a variety of situations. Interviews donors with positive STS/negative FTA and documents approval to resume donating.
Maintains confidentiality with respect to employee, donor and center records reviewed during the course of all duties. Responsible for overseeing maintenance of medical supplies ad other emergency equipment.
Reviews and sings moderate and severe medical incident reports prior to donor being permitted to resume donating. Reviews abnormal test results including abnormal serum protein electrophoresis (SPE) test results and donor record lc-PD-09195 Page 2 files. Reviews normal SPE test results following an abnormal one and documents approval to resume donating.
Assures the health and safety of donors participating in the non-red blood cell immunization programs, if applicable. Monitors donor clinical response to immunizations, when applicable. Oversees hyper-immune programs, if applicable. For red cell recipients in the Anti-D Program, if applicable: Performs qualifying evaluation (e.g. administers consents, medical history and physical exam) on donors before enrollment; provides review and approval for red blood cell immunization; is present when red cell immunizations are given. Submits monthly report to Divisional (or Corporate) Medical Director.
Determines donor suitability following adverse reactions in consultation with the Corporate or Divisional Medical Director. Maintains current knowledge of infectious disease markets (i.e. HIV, HBV, HCV, syphilis, etc.)
May perform Center Physician functions including but not limited to notifying donors of unsuitable test results, performing screening medical evaluations, assessing results of donor screening and laboratory tests to determine a donor’s initial and continued suitability for plasmapheresis, explaining informed consent materials to donors.
Performs additional services as and when requested by the company.
Education
MD or DO degree from an accredited medical or osteopathic school. Must maintain a current and active medical license in the state in which the Center is located.
Experience
One year of residency training as an MD or OD.
Responsible for minor maintenance repairs and the clean and orderly appearance of the collection center.
1 Cleans table, chairs, cabinets, counters and appliances located in the employee break room and donor waiting area. 2 Vacuums carpets, dusts furniture and removes trash. 3 Cleans windows and doors at least daily. 4 Performs minor maintenance tasks such as changing light bulbs, replacing ceiling tiles, painting, minor plumbing and carpentry tasks. 5 Monitors the grounds and parking lots around the center and picks up litter as required in these areas. 6 Assists in recycling and repackaging of shipping materials. 7 Inspects and cleans restrooms throughout the day. Replaces paper and soap supplies. Performs minor custodial tasks in area as required. 8 Physically receives supplies from vendors and moves supplies from storage area to released and quarantined areas. 9 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum three (3) months experience as a custodian preferred or equivalent combination of education and experience Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 40 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Mar 30, 2020
Responsible for minor maintenance repairs and the clean and orderly appearance of the collection center.
1 Cleans table, chairs, cabinets, counters and appliances located in the employee break room and donor waiting area. 2 Vacuums carpets, dusts furniture and removes trash. 3 Cleans windows and doors at least daily. 4 Performs minor maintenance tasks such as changing light bulbs, replacing ceiling tiles, painting, minor plumbing and carpentry tasks. 5 Monitors the grounds and parking lots around the center and picks up litter as required in these areas. 6 Assists in recycling and repackaging of shipping materials. 7 Inspects and cleans restrooms throughout the day. Replaces paper and soap supplies. Performs minor custodial tasks in area as required. 8 Physically receives supplies from vendors and moves supplies from storage area to released and quarantined areas. 9 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum three (3) months experience as a custodian preferred or equivalent combination of education and experience Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 40 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for preparing the donor, donor area and equipment for the pheresis process.
1 Prepares the autopheresis machine for the pheresis process. 2 Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3 Disconnects the donor when the process is complete. 4 Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6 Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7 Alerts Group Leader or Supervisor of donor flow issues. 8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11 Maintains confidentiality of all personnel, donor and center information. 12 May be cross-trained in other areas to meet the needs of the business. 13 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14 Perform job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Mar 30, 2020
Responsible for preparing the donor, donor area and equipment for the pheresis process.
1 Prepares the autopheresis machine for the pheresis process. 2 Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3 Disconnects the donor when the process is complete. 4 Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6 Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7 Alerts Group Leader or Supervisor of donor flow issues. 8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11 Maintains confidentiality of all personnel, donor and center information. 12 May be cross-trained in other areas to meet the needs of the business. 13 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14 Perform job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for the evaluation of donor suitability for automated pheresis procedures. Administration and supervision of approved immunizations other than red blood cell immunizations. Provides limited emergency medical care to donors and staff, including the administration of medication or treatments in accordance with licensure or certification.
1 Promotes positive customer relations with all donors. 2 Conducts confidential and effective interviews with donors to obtain necessary information regarding suitability to donate plasma. 3 In conjunction with the Center Medical Director and/or Center Physician responds to medically related questions from staff including donor suitability and provides information to staff on medically related issues. 4 Performs medical history reviews and health assessments on donors. Assesses results of donor screening and laboratory tests to determine initial and continuing donor suitability. 5 Notifies and counsels donors regarding reactive test results. Refers donors to community facilities for follow-up and counseling. 6 Explains informed consent to applicant donors. This includes explanation of procedures, hazards and potential adverse events; explanation of immunization schedules, dose and antibody response; providing clear opportunity for donor to refuse participation; obtaining signature and date certifying informed consent. 7 Handles medical emergencies at the Center by providing routine care as outlined in Standard Operating Procedures (SOPs); elevates situations to Center Physician or local medical service providers as required. Periodically checks emergency kits to assure supplies are present and in-date. 8 Reviews test results and determines continued donor suitability. Follows SOPs regarding acceptable ranges of four-month required test (PE/STS) reports. Maintains knowledge of and apply all rules regarding four-month approvals and grace periods. 9 Assess signs and symptoms a donor may exhibit that may result in the inability to continue donating. 10 Manages employee hepatitis B and influenza immunization program, including administration of immunizations. 11 Understands the policies and procedures associated with hyper immune programs at the center where applicable, and oversees donor immunization programs. Reviews antibody titer results as required. Maintains awareness of appropriate immunization schedule for each antigen. 12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17 Perform other job-related duties as assigned.
Education • Graduation from a paramedic, nursing, physician assistant, chiropractic, medical school or naturopathic medical training program • If graduation is from a foreign allopathic or osteopathic medical school, must also currently be licensed as a physician or state certification as an emergency medical technician
Experience • Minimum of one (1) year experience in a health care environment • Experience in a plasma or whole blood collection center or other regulated environment preferred • Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc. • Ability to instruct donors, staff and community regarding the benefit of plasma donation programs
Working Conditions (physical & mental requirements) • Ability to make decisions, which have moderate impact on immediate work unit. • Ability to understand, remember and apply oral and/or written instructions • Must be able to see and speak with customers and observe equipment operation • Occasionally perform tasks while standing and walking up to 100% of time • Examine and assess the skin and other abnormalities through sight, touch and smell • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Mar 30, 2020
Responsible for the evaluation of donor suitability for automated pheresis procedures. Administration and supervision of approved immunizations other than red blood cell immunizations. Provides limited emergency medical care to donors and staff, including the administration of medication or treatments in accordance with licensure or certification.
1 Promotes positive customer relations with all donors. 2 Conducts confidential and effective interviews with donors to obtain necessary information regarding suitability to donate plasma. 3 In conjunction with the Center Medical Director and/or Center Physician responds to medically related questions from staff including donor suitability and provides information to staff on medically related issues. 4 Performs medical history reviews and health assessments on donors. Assesses results of donor screening and laboratory tests to determine initial and continuing donor suitability. 5 Notifies and counsels donors regarding reactive test results. Refers donors to community facilities for follow-up and counseling. 6 Explains informed consent to applicant donors. This includes explanation of procedures, hazards and potential adverse events; explanation of immunization schedules, dose and antibody response; providing clear opportunity for donor to refuse participation; obtaining signature and date certifying informed consent. 7 Handles medical emergencies at the Center by providing routine care as outlined in Standard Operating Procedures (SOPs); elevates situations to Center Physician or local medical service providers as required. Periodically checks emergency kits to assure supplies are present and in-date. 8 Reviews test results and determines continued donor suitability. Follows SOPs regarding acceptable ranges of four-month required test (PE/STS) reports. Maintains knowledge of and apply all rules regarding four-month approvals and grace periods. 9 Assess signs and symptoms a donor may exhibit that may result in the inability to continue donating. 10 Manages employee hepatitis B and influenza immunization program, including administration of immunizations. 11 Understands the policies and procedures associated with hyper immune programs at the center where applicable, and oversees donor immunization programs. Reviews antibody titer results as required. Maintains awareness of appropriate immunization schedule for each antigen. 12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17 Perform other job-related duties as assigned.
Education • Graduation from a paramedic, nursing, physician assistant, chiropractic, medical school or naturopathic medical training program • If graduation is from a foreign allopathic or osteopathic medical school, must also currently be licensed as a physician or state certification as an emergency medical technician
Experience • Minimum of one (1) year experience in a health care environment • Experience in a plasma or whole blood collection center or other regulated environment preferred • Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc. • Ability to instruct donors, staff and community regarding the benefit of plasma donation programs
Working Conditions (physical & mental requirements) • Ability to make decisions, which have moderate impact on immediate work unit. • Ability to understand, remember and apply oral and/or written instructions • Must be able to see and speak with customers and observe equipment operation • Occasionally perform tasks while standing and walking up to 100% of time • Examine and assess the skin and other abnormalities through sight, touch and smell • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for the efficient and effective collection of plasma by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).
1 In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process. 3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues. 10 Collects arm samples or whole blood samples from donors for testing. 11 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 12 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17 Perform other job-related duties as assigned. Education • High school diploma or equivalent required. Experience • Minimum twelve (12) months experience in a medical or health care environment preferred or equivalent combination of education and experience. Working Conditions (physical & mental requirements) • Ability to complete routine forms or conduct routine oral communications • Ability to understand, remember and apply oral and/or written instructions • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Mar 30, 2020
Responsible for the efficient and effective collection of plasma by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).
1 In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process. 3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues. 10 Collects arm samples or whole blood samples from donors for testing. 11 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 12 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17 Perform other job-related duties as assigned. Education • High school diploma or equivalent required. Experience • Minimum twelve (12) months experience in a medical or health care environment preferred or equivalent combination of education and experience. Working Conditions (physical & mental requirements) • Ability to complete routine forms or conduct routine oral communications • Ability to understand, remember and apply oral and/or written instructions • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors.
1 In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality. 2 Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples. 3 Ensures accuracy of unit labeling by verifying the pre-printed label matches the dynamic label. 4 Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs. 5 May ensure samples and units are packed and shipped in accordance with SOPs and center procedures. Prepares shipping and unit disposal documentation. 6 Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Records variances. 7 Conducts daily calibration of equipment according to SOPs. 8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 9 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11 Maintains confidentiality of all personnel, donor and center information. 12 May be cross-trained in other areas to meet the needs of the business. 13 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in laboratory or warehouse environment preferred or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Mar 30, 2020
Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors.
1 In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality. 2 Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples. 3 Ensures accuracy of unit labeling by verifying the pre-printed label matches the dynamic label. 4 Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs. 5 May ensure samples and units are packed and shipped in accordance with SOPs and center procedures. Prepares shipping and unit disposal documentation. 6 Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Records variances. 7 Conducts daily calibration of equipment according to SOPs. 8 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 9 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11 Maintains confidentiality of all personnel, donor and center information. 12 May be cross-trained in other areas to meet the needs of the business. 13 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in laboratory or warehouse environment preferred or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Mar 30, 2020
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Mar 30, 2020
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for the efficient and effective collection of plasma by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).
1 In compliance with SOPs perform all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process. 3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader or Supervisor of donor flow issues. 10 May provide guidance and technical training about processes and procedures to donor floor staff and other staff as required. 11 Collects arm samples or whole blood samples from donors for testing. 12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 13 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 14 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 15 Maintains confidentiality of all personnel, donor and center information. 16 May be cross-trained in other areas to meet the needs of the business. 17 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 18 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum eighteen (18) months experience in a medical or health care environment preferred or equivalent combination of education and experience • Specialized medical or phlebotomy training preferred Working Conditions (physical & mental requirements) • Ability to complete routine forms or conduct routine oral communications • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Mar 30, 2020
Responsible for the efficient and effective collection of plasma by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).
1 In compliance with SOPs perform all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process. 3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader or Supervisor of donor flow issues. 10 May provide guidance and technical training about processes and procedures to donor floor staff and other staff as required. 11 Collects arm samples or whole blood samples from donors for testing. 12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 13 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 14 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 15 Maintains confidentiality of all personnel, donor and center information. 16 May be cross-trained in other areas to meet the needs of the business. 17 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 18 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum eighteen (18) months experience in a medical or health care environment preferred or equivalent combination of education and experience • Specialized medical or phlebotomy training preferred Working Conditions (physical & mental requirements) • Ability to complete routine forms or conduct routine oral communications • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
This opportunity is with our Deployment Solutions Commercial Division, which partners with top tier pharmaceutical, medical device and biotechnology companies to develop and execute sales and marketing strategies that deliver. In this role, you'll partner with a leading pharmaceutical company one of Syneos Health's long-term clients and most robust relationships. The selected professional will be an integral part of a nationwide sales team developing and managing an assigned territory. You will:
Proactively demonstrate and promote client’s products to targeted and non- targeted physicians and healthcare professionals in territory and develop an appropriate territory business plan to influence their prescribing decisions for the appropriate patient
Develop and maintain relationships with influential customers in the territory to enhance company and/or product loyalty and build the client’s brands
Manage territory budget to support sales and marketing activities
Utilize defined selling model by obtaining maximum commitment from customers on every call to impact positive territory engagement results
Leverage understanding of clinical studies and managed care to consult, influence and maintain customer relationships. Customize discussions with physicians based on their needs
Job Requirements
Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:
A Bachelor's Degree
2 years’ pharmaceutical, medical device or medical diagnostic sales
Appropriate disease state experience (Respiratory, Immunology, Diabetes, etc.)
A track record of sales success
Ability to travel and possess a valid driver’s license to drive to assigned healthcare accounts, unless otherwise specified
Mar 27, 2020
This opportunity is with our Deployment Solutions Commercial Division, which partners with top tier pharmaceutical, medical device and biotechnology companies to develop and execute sales and marketing strategies that deliver. In this role, you'll partner with a leading pharmaceutical company one of Syneos Health's long-term clients and most robust relationships. The selected professional will be an integral part of a nationwide sales team developing and managing an assigned territory. You will:
Proactively demonstrate and promote client’s products to targeted and non- targeted physicians and healthcare professionals in territory and develop an appropriate territory business plan to influence their prescribing decisions for the appropriate patient
Develop and maintain relationships with influential customers in the territory to enhance company and/or product loyalty and build the client’s brands
Manage territory budget to support sales and marketing activities
Utilize defined selling model by obtaining maximum commitment from customers on every call to impact positive territory engagement results
Leverage understanding of clinical studies and managed care to consult, influence and maintain customer relationships. Customize discussions with physicians based on their needs
Job Requirements
Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:
A Bachelor's Degree
2 years’ pharmaceutical, medical device or medical diagnostic sales
Appropriate disease state experience (Respiratory, Immunology, Diabetes, etc.)
A track record of sales success
Ability to travel and possess a valid driver’s license to drive to assigned healthcare accounts, unless otherwise specified
This opportunity is with our Deployment Solutions Commercial Division, which partners with top tier pharmaceutical, medical device and biotechnology companies to develop and execute sales and marketing strategies that deliver. In this role, you'll partner with a leading pharmaceutical company one of Syneos Health's long-term clients and most robust relationships. The selected professional will be an integral part of a nationwide sales team developing and managing an assigned territory. You will:
Proactively demonstrate and promote client’s products to targeted and non- targeted physicians and healthcare professionals in territory and develop an appropriate territory business plan to influence their prescribing decisions for the appropriate patient
Develop and maintain relationships with influential customers in the territory to enhance company and/or product loyalty and build the client’s brands
Manage territory budget to support sales and marketing activities
Utilize defined selling model by obtaining maximum commitment from customers on every call to impact positive territory engagement results
Leverage understanding of clinical studies and managed care to consult, influence and maintain customer relationships. Customize discussions with physicians based on their needs
Job Requirements
Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:
A Bachelor's Degree
2 years’ pharmaceutical, medical device or medical diagnostic sales
Appropriate disease state experience (Respiratory, Immunology, Diabetes, etc.)
A track record of sales success
Ability to travel and possess a valid driver’s license to drive to assigned healthcare accounts, unless otherwise specified
Mar 27, 2020
This opportunity is with our Deployment Solutions Commercial Division, which partners with top tier pharmaceutical, medical device and biotechnology companies to develop and execute sales and marketing strategies that deliver. In this role, you'll partner with a leading pharmaceutical company one of Syneos Health's long-term clients and most robust relationships. The selected professional will be an integral part of a nationwide sales team developing and managing an assigned territory. You will:
Proactively demonstrate and promote client’s products to targeted and non- targeted physicians and healthcare professionals in territory and develop an appropriate territory business plan to influence their prescribing decisions for the appropriate patient
Develop and maintain relationships with influential customers in the territory to enhance company and/or product loyalty and build the client’s brands
Manage territory budget to support sales and marketing activities
Utilize defined selling model by obtaining maximum commitment from customers on every call to impact positive territory engagement results
Leverage understanding of clinical studies and managed care to consult, influence and maintain customer relationships. Customize discussions with physicians based on their needs
Job Requirements
Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:
A Bachelor's Degree
2 years’ pharmaceutical, medical device or medical diagnostic sales
Appropriate disease state experience (Respiratory, Immunology, Diabetes, etc.)
A track record of sales success
Ability to travel and possess a valid driver’s license to drive to assigned healthcare accounts, unless otherwise specified
You’re bold, empathetic, and very resourceful, especially when results are at stake. You have what it takes: a competitive drive coupled with the exceptional ability to communicate the science behind our client’s products and build lasting business relationships. Such talent and passion make you the right fit for this unique sales role with Syneos Health.
At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance. Why Syneos Health? Our employees voted Syneos Health as the overall winner in MedReps’ Best Places To Work In Medical Sales Awards. Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
Mar 27, 2020
You’re bold, empathetic, and very resourceful, especially when results are at stake. You have what it takes: a competitive drive coupled with the exceptional ability to communicate the science behind our client’s products and build lasting business relationships. Such talent and passion make you the right fit for this unique sales role with Syneos Health.
At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance. Why Syneos Health? Our employees voted Syneos Health as the overall winner in MedReps’ Best Places To Work In Medical Sales Awards. Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re empowered to exceed your sales goals with the autonomy you need to over deliver. We’re dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Syneos Health has launched more sales teams in the last 5 years across all major Therapeutic Areas than the top 25 pharma companies combined. By joining Syneos Health, you’ll be connected to our multitude of career paths and pipeline of employment opportunities.
Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
This opportunity is with our Deployment Solutions Commercial Division, which partners with top tier pharmaceutical, medical device and biotechnology companies to develop and execute sales and marketing strategies that deliver. In this role, you'll partner with a leading pharmaceutical company one of Syneos Health's long-term clients and most robust relationships. The selected professional will be an integral part of a nationwide sales team developing and managing an assigned territory. You will:
Proactively demonstrate and promote client’s products to targeted and non- targeted physicians and healthcare professionals in territory and develop an appropriate territory business plan to influence their prescribing decisions for the appropriate patient
Develop and maintain relationships with influential customers in the territory to enhance company and/or product loyalty and build the client’s brands
Manage territory budget to support sales and marketing activities
Utilize defined selling model by obtaining maximum commitment from customers on every call to impact positive territory engagement results
Leverage understanding of clinical studies and managed care to consult, influence and maintain customer relationships. Customize discussions with physicians based on their needs
Job Requirements
Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:
A Bachelor's Degree
2 years’ pharmaceutical, medical device or medical diagnostic sales
Appropriate disease state experience (Respiratory, Immunology, Diabetes, etc.)
A track record of sales success
Ability to travel and possess a valid driver’s license to drive to assigned healthcare accounts, unless otherwise specified
Mar 27, 2020
This opportunity is with our Deployment Solutions Commercial Division, which partners with top tier pharmaceutical, medical device and biotechnology companies to develop and execute sales and marketing strategies that deliver. In this role, you'll partner with a leading pharmaceutical company one of Syneos Health's long-term clients and most robust relationships. The selected professional will be an integral part of a nationwide sales team developing and managing an assigned territory. You will:
Proactively demonstrate and promote client’s products to targeted and non- targeted physicians and healthcare professionals in territory and develop an appropriate territory business plan to influence their prescribing decisions for the appropriate patient
Develop and maintain relationships with influential customers in the territory to enhance company and/or product loyalty and build the client’s brands
Manage territory budget to support sales and marketing activities
Utilize defined selling model by obtaining maximum commitment from customers on every call to impact positive territory engagement results
Leverage understanding of clinical studies and managed care to consult, influence and maintain customer relationships. Customize discussions with physicians based on their needs
Job Requirements
Along with a results-oriented mindset, self-assurance and an engaging manner, the ideal candidate has:
A Bachelor's Degree
2 years’ pharmaceutical, medical device or medical diagnostic sales
Appropriate disease state experience (Respiratory, Immunology, Diabetes, etc.)
A track record of sales success
Ability to travel and possess a valid driver’s license to drive to assigned healthcare accounts, unless otherwise specified
