Builds relationships, and differentiates Novo Nordisk products in the marketplace, with targeted accounts that influence patient access and care around obesity care management. Targets include a range of influential stakeholders and decision makers, including but not limited to: Employers; Payers/Regional Pharmacy Benefit managers (PBMs), Health Systems with aligned Payers and Health systems as employer, Municipalities and Employer Coalitions, as defined by the role. Account activities include, but are not limited to, market development of obesity as a disease driving need for Anti-obesity management as "standard listing"; formulary placement/consideration for Novo Nordisk products, integrating overall Novo Nordisk Inc (NNI) brand and corporate awareness across the customer 's organizational structure. Eco-system engagement of key stakeholders to align around obesity management, treatment/protocols that will accelerate growth in local markets.
Relationships
This position reports into a Director or Senior Director within the Area Market Access Team.
Internally, this position has the responsibility of informing all appropriate NNI personnel of any access changes or updates in account status within targeted accounts, which may impact sales and marketing activities or other efforts across the organization. Key collaboration partners include the entire Market Access & Public Affairs Team, PCOR (Pricing, Contracting, Operations and Reimbursement), Marketing, Area Commercial Sales Team, Medical Affairs, Legal & Compliance and Human Resources.
External relationships include responsibility for multiple channels and customers as outlined in The Position of this Job Description. This role also develops productive relationships and maintains contact with key account personnel, including C-suite executives and department heads. Additionally, this role maintains relationships with other local associations, organizations, and patient support partners.
Essential Functions
Demonstrates a clear and thorough understanding of targeted disease states and their impact on all stakeholders/customers, as well as the full range of treatment options available and associated clinical outcomes
Leverages detailed knowledge of both Novo Nordisk and competitor products to communicate effectively and appropriately with key decision makers and influencers and differentiate NNI products in alignment with customer and patient needs and goals
Identifies new proactive methods, and leverages existing methods, to gather and demonstrate a thorough understanding of integrated customer accounts, customer business models, financial dynamics, marketplace developments, competitive strategies, healthcare policy and NNI strategies and processes
Connects and aligns national sales and marketing strategies with the Areas unique market dynamics. Continuously monitors the changing local and national healthcare environment and adjusts business plans in a timely manner
Coordinates, implements, and follows through on all relevant account contracts
Keeps abreast of all pricing changes and related impact to customer relationships and decision-making
Leverages NNI PRB approved patient-centric resources in a planful manner
Builds and leverages a network of relationships with internal and external stakeholders in order to ensure an aligned, customer-focused approach for the execution of business plans. This includes, but is not limited to, relationships with Sales colleagues to address localized geographic needs and opportunities
Identifies key stakeholders who impact relevant customer accounts
Develops plans to gain access to, build, maintain and leverage ongoing business-relevant relationships
Maintains and keeps customer information current within approved NNI Customer Relationship Management (CRM) platform(s)
Identifies and prioritizes business opportunities based on an understanding of customers across geography
Develops and adapts business plans, with limited leadership guidance, that facilitate access to the NNI portfolio
Engages with cross-functional teams to ensure alignment around opportunities and integrated customer account approaches
Follows-up with internal and external stakeholders to review product value, quality of care and account satisfaction
Physical Requirements
50-75% overnight travel required; Driver must maintain a valid driver’s license. Must be in good standing by not exceeding the Novo Nordisk points threshold assigned based on review of Motor Vehicle Records.
Qualifications
A Bachelor’s Degree required
Master’s Degree in business-relevant field preferred
Previous experience as a people manager preferred
5 year of successful account management experience within the healthcare market; relevant Novo Nordisk experience may be substituted, where appropriate
At least 7 years pharmaceutical/biotech industry experience required, 5 years of which were in a commercial or sales-related function
At least 2 years of employer specific account management
Demonstrated knowledge of employer market dynamics
Multiple channel and customer experience preferred
Demonstrated ability to deliver effective customer presentations
Jan 23, 2020
Builds relationships, and differentiates Novo Nordisk products in the marketplace, with targeted accounts that influence patient access and care around obesity care management. Targets include a range of influential stakeholders and decision makers, including but not limited to: Employers; Payers/Regional Pharmacy Benefit managers (PBMs), Health Systems with aligned Payers and Health systems as employer, Municipalities and Employer Coalitions, as defined by the role. Account activities include, but are not limited to, market development of obesity as a disease driving need for Anti-obesity management as "standard listing"; formulary placement/consideration for Novo Nordisk products, integrating overall Novo Nordisk Inc (NNI) brand and corporate awareness across the customer 's organizational structure. Eco-system engagement of key stakeholders to align around obesity management, treatment/protocols that will accelerate growth in local markets.
Relationships
This position reports into a Director or Senior Director within the Area Market Access Team.
Internally, this position has the responsibility of informing all appropriate NNI personnel of any access changes or updates in account status within targeted accounts, which may impact sales and marketing activities or other efforts across the organization. Key collaboration partners include the entire Market Access & Public Affairs Team, PCOR (Pricing, Contracting, Operations and Reimbursement), Marketing, Area Commercial Sales Team, Medical Affairs, Legal & Compliance and Human Resources.
External relationships include responsibility for multiple channels and customers as outlined in The Position of this Job Description. This role also develops productive relationships and maintains contact with key account personnel, including C-suite executives and department heads. Additionally, this role maintains relationships with other local associations, organizations, and patient support partners.
Essential Functions
Demonstrates a clear and thorough understanding of targeted disease states and their impact on all stakeholders/customers, as well as the full range of treatment options available and associated clinical outcomes
Leverages detailed knowledge of both Novo Nordisk and competitor products to communicate effectively and appropriately with key decision makers and influencers and differentiate NNI products in alignment with customer and patient needs and goals
Identifies new proactive methods, and leverages existing methods, to gather and demonstrate a thorough understanding of integrated customer accounts, customer business models, financial dynamics, marketplace developments, competitive strategies, healthcare policy and NNI strategies and processes
Connects and aligns national sales and marketing strategies with the Areas unique market dynamics. Continuously monitors the changing local and national healthcare environment and adjusts business plans in a timely manner
Coordinates, implements, and follows through on all relevant account contracts
Keeps abreast of all pricing changes and related impact to customer relationships and decision-making
Leverages NNI PRB approved patient-centric resources in a planful manner
Builds and leverages a network of relationships with internal and external stakeholders in order to ensure an aligned, customer-focused approach for the execution of business plans. This includes, but is not limited to, relationships with Sales colleagues to address localized geographic needs and opportunities
Identifies key stakeholders who impact relevant customer accounts
Develops plans to gain access to, build, maintain and leverage ongoing business-relevant relationships
Maintains and keeps customer information current within approved NNI Customer Relationship Management (CRM) platform(s)
Identifies and prioritizes business opportunities based on an understanding of customers across geography
Develops and adapts business plans, with limited leadership guidance, that facilitate access to the NNI portfolio
Engages with cross-functional teams to ensure alignment around opportunities and integrated customer account approaches
Follows-up with internal and external stakeholders to review product value, quality of care and account satisfaction
Physical Requirements
50-75% overnight travel required; Driver must maintain a valid driver’s license. Must be in good standing by not exceeding the Novo Nordisk points threshold assigned based on review of Motor Vehicle Records.
Qualifications
A Bachelor’s Degree required
Master’s Degree in business-relevant field preferred
Previous experience as a people manager preferred
5 year of successful account management experience within the healthcare market; relevant Novo Nordisk experience may be substituted, where appropriate
At least 7 years pharmaceutical/biotech industry experience required, 5 years of which were in a commercial or sales-related function
At least 2 years of employer specific account management
Demonstrated knowledge of employer market dynamics
Multiple channel and customer experience preferred
Demonstrated ability to deliver effective customer presentations
The Clinical Specialist is responsible for calling on practicing physicians, hospitals, clinics and other health-related organizations within an assigned territory. The Clinical Specialist must provide the healthcare professional with the most current information pertaining to Indivior products and their approved indications in a manner which will ensure the appropriate use of these products and achieve the business potential of the territory. Accomplishments of these goals must comply with the terms and conditions outlined in the Company Policy and Procedure Manual.
ESSENTIAL FUNCTIONS:
The responsibilities of this job include, but are not limited to, the following:
Invest the time and the effort to achieve the established goals for the territory such as sales, market share, doctor calls, appropriate program planning, etc.
Monitoring and analyzing results on territory, maintaining an up to date business plan that evaluates sales effectiveness.
Ensure all required documentation, reports etc. are timely and accurate.
Demonstrate a strong clinical understanding of all aspects of Indivior products and related disease states.
Ensure clear, concise and accurate communication of product information.
Plan and organize daily sales call activities to optimize the use of time and maximize the achievement of sales objectives.
Demonstrate persistence to accomplish objectives despite disappointments and/or rejection of original efforts.
Create and maintain a positive impression with customers.
Project a professional business image as demonstrated by neat physical appearance, and appropriate manner of speech.
Maintain timely communication with Area Business Manager and other members of the sales leadership team.
Field work with Area Business Manager and other Indivior personnel.
Maintain all company-provided equipment in good operating condition.
Overnight attendance at sales training meetings.
Recognize changes in the work environment, to develop and implement alternate plans to achieve objectives.
Represent Indivior at national and/or local conferences if applicable.
Perform special projects and assignments as directed by the Sales Leadership team.
MINIMUM QUALIFICATIONS:
Education: BS/BA degree required 1 + years of pharmaceutical/medical/healthcare or related experience
Experience:
Injectable experience preferred
Specialty Pharmacy and Specialty Distributor experience preferred
Experience with selling complex specialty and buy and bill products are preferred
Previous experience selling a drug device or technology that required a change in physician protocol is preferred
Have a dependable automobile with adequate insurance. Maintain valid driver’s license
Strong customer focus demonstrated team work/ collaboration
Computer proficient
Working knowledge of pharmaceutical industry
COMPETENCIES/CONDUCT :
In addition to the minimum qualifications, the employee will demonstrate:
Selling/ persuasive/ presentation Skills
Focused listening skills
Displays a high-level of initiative, effort and commitment to ensure the completion of assignments and projects in a timely manner
Reads situations quickly. Anticipates and adjusts for problems and roadblocks
Results driven. Steadfastly pushes self for results
Works under daily direction of the Area Business Manager.
Works closely with other Clinical Liaisons in the Area.
Cooperates with various headquarters departments, when necessary and appropriate on matters of mutual concern.
Maintain a positive working relationship with key customers and external contacts.
BENEFITS:
Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes:
3 weeks’ vacation plus floating holidays and sick leave
401(k) and Profit Sharing Plan- Company match of 75% on your first 6% of contributions discount and profit sharing contribution equal to 4% of your eligible pay
U.S. Employee Stock Purchase Plan- 15% Discount
Comprehensive Medical, Dental, Vision, Life and Disability coverage
Health and Dependent Care Flex Spending options
Adoption assistance
Tuition reimbursement
Leverage Concierge / personal assistance services
Voluntary benefits including Legal, Pet Insurance and Auto/Home coverage
Gyms, fitness facilities and cell phone discounts
Our Guiding Principles, Core Values and Vision provide a culture that unites and guides our employees.
Jan 22, 2020
The Clinical Specialist is responsible for calling on practicing physicians, hospitals, clinics and other health-related organizations within an assigned territory. The Clinical Specialist must provide the healthcare professional with the most current information pertaining to Indivior products and their approved indications in a manner which will ensure the appropriate use of these products and achieve the business potential of the territory. Accomplishments of these goals must comply with the terms and conditions outlined in the Company Policy and Procedure Manual.
ESSENTIAL FUNCTIONS:
The responsibilities of this job include, but are not limited to, the following:
Invest the time and the effort to achieve the established goals for the territory such as sales, market share, doctor calls, appropriate program planning, etc.
Monitoring and analyzing results on territory, maintaining an up to date business plan that evaluates sales effectiveness.
Ensure all required documentation, reports etc. are timely and accurate.
Demonstrate a strong clinical understanding of all aspects of Indivior products and related disease states.
Ensure clear, concise and accurate communication of product information.
Plan and organize daily sales call activities to optimize the use of time and maximize the achievement of sales objectives.
Demonstrate persistence to accomplish objectives despite disappointments and/or rejection of original efforts.
Create and maintain a positive impression with customers.
Project a professional business image as demonstrated by neat physical appearance, and appropriate manner of speech.
Maintain timely communication with Area Business Manager and other members of the sales leadership team.
Field work with Area Business Manager and other Indivior personnel.
Maintain all company-provided equipment in good operating condition.
Overnight attendance at sales training meetings.
Recognize changes in the work environment, to develop and implement alternate plans to achieve objectives.
Represent Indivior at national and/or local conferences if applicable.
Perform special projects and assignments as directed by the Sales Leadership team.
MINIMUM QUALIFICATIONS:
Education: BS/BA degree required 1 + years of pharmaceutical/medical/healthcare or related experience
Experience:
Injectable experience preferred
Specialty Pharmacy and Specialty Distributor experience preferred
Experience with selling complex specialty and buy and bill products are preferred
Previous experience selling a drug device or technology that required a change in physician protocol is preferred
Have a dependable automobile with adequate insurance. Maintain valid driver’s license
Strong customer focus demonstrated team work/ collaboration
Computer proficient
Working knowledge of pharmaceutical industry
COMPETENCIES/CONDUCT :
In addition to the minimum qualifications, the employee will demonstrate:
Selling/ persuasive/ presentation Skills
Focused listening skills
Displays a high-level of initiative, effort and commitment to ensure the completion of assignments and projects in a timely manner
Reads situations quickly. Anticipates and adjusts for problems and roadblocks
Results driven. Steadfastly pushes self for results
Works under daily direction of the Area Business Manager.
Works closely with other Clinical Liaisons in the Area.
Cooperates with various headquarters departments, when necessary and appropriate on matters of mutual concern.
Maintain a positive working relationship with key customers and external contacts.
BENEFITS:
Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes:
3 weeks’ vacation plus floating holidays and sick leave
401(k) and Profit Sharing Plan- Company match of 75% on your first 6% of contributions discount and profit sharing contribution equal to 4% of your eligible pay
U.S. Employee Stock Purchase Plan- 15% Discount
Comprehensive Medical, Dental, Vision, Life and Disability coverage
Health and Dependent Care Flex Spending options
Adoption assistance
Tuition reimbursement
Leverage Concierge / personal assistance services
Voluntary benefits including Legal, Pet Insurance and Auto/Home coverage
Gyms, fitness facilities and cell phone discounts
Our Guiding Principles, Core Values and Vision provide a culture that unites and guides our employees.
The Patient Registration Coordinator is a key role in the transition of a patient coming onto Option Care services. Patient Registration Coordinators are responsible for coordinating transition services with internal and external partners to ensure the accuracy and completeness of all required documentation is of the highest quality while providing exceptional customer service. Patient Registration are responsible for proactively building strong relationships with referral sources, account managers, care transition coordinators and internal nursing, pharmacy and revenue cycle team members.
Job Responsibilities (listed in order of importance and/or time spent)
Interacts with external service providers and the Option Care Commercial Team to transition new patients onto service with Option Care.
Coordinates the onboarding of referrals between different functional areas within Option Care including Pharmacy, Nursing, Warehouse and Revenue Cycle.
Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Option Care. Attend meetings with key accounts as needed.
Communicates frequently with the Commercial team to provide updates on patient referral status and resolve any related issues.
Responsible for collecting, reviewing and completing applicable care transition documents. Participates with any data collection required.
Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
Accountable for setting new patients up on autopay, discussing copay assistance plans and foundation assistance plans and transferring patients to patient pay team if applicable to discuss FAA and other payment options.
Basic Education and/or Experience Requirements
High School Diploma with 1 year of customer service/account management experience or patient registration/revenue cycle management experience OR an Associate’s Degree, LPN or Pharm Tech license.
Basic Qualifications
Experience establishing and maintaining relationships with individuals at all levels of the organization.
Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
Basic PC skills including email, Microsoft Word, Excel and PowerPoint.
Experience in identifying operational issues and recommending process improvements.
Strong organization and planning skills.
Travel Requirements: (if required)
N/A
Preferred Qualifications & Interests (PQIs)
LPN, RD or Pharm Tech licensure and/or experience
Previous Infusion Medical Billing/Collections or Intake/Admissions Experience.
Jan 22, 2020
The Patient Registration Coordinator is a key role in the transition of a patient coming onto Option Care services. Patient Registration Coordinators are responsible for coordinating transition services with internal and external partners to ensure the accuracy and completeness of all required documentation is of the highest quality while providing exceptional customer service. Patient Registration are responsible for proactively building strong relationships with referral sources, account managers, care transition coordinators and internal nursing, pharmacy and revenue cycle team members.
Job Responsibilities (listed in order of importance and/or time spent)
Interacts with external service providers and the Option Care Commercial Team to transition new patients onto service with Option Care.
Coordinates the onboarding of referrals between different functional areas within Option Care including Pharmacy, Nursing, Warehouse and Revenue Cycle.
Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Option Care. Attend meetings with key accounts as needed.
Communicates frequently with the Commercial team to provide updates on patient referral status and resolve any related issues.
Responsible for collecting, reviewing and completing applicable care transition documents. Participates with any data collection required.
Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
Accountable for setting new patients up on autopay, discussing copay assistance plans and foundation assistance plans and transferring patients to patient pay team if applicable to discuss FAA and other payment options.
Basic Education and/or Experience Requirements
High School Diploma with 1 year of customer service/account management experience or patient registration/revenue cycle management experience OR an Associate’s Degree, LPN or Pharm Tech license.
Basic Qualifications
Experience establishing and maintaining relationships with individuals at all levels of the organization.
Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
Basic PC skills including email, Microsoft Word, Excel and PowerPoint.
Experience in identifying operational issues and recommending process improvements.
Strong organization and planning skills.
Travel Requirements: (if required)
N/A
Preferred Qualifications & Interests (PQIs)
LPN, RD or Pharm Tech licensure and/or experience
Previous Infusion Medical Billing/Collections or Intake/Admissions Experience.
Your Home for an Exceptional Career.
With the nation’s largest home infusion provider, there is no limit to the growth of your career.
For nearly 40 years, Option Care has been shaping the home infusion services industry. From industry pioneers to trusted partners, Option Care has emerged as the leading home infusion services provider. Our company has grown over 5,000 strong—a workforce that spans the nation and is united by a common passion for making exceptional healthcare synonymous with home.
Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
Jan 22, 2020
Your Home for an Exceptional Career.
With the nation’s largest home infusion provider, there is no limit to the growth of your career.
For nearly 40 years, Option Care has been shaping the home infusion services industry. From industry pioneers to trusted partners, Option Care has emerged as the leading home infusion services provider. Our company has grown over 5,000 strong—a workforce that spans the nation and is united by a common passion for making exceptional healthcare synonymous with home.
Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families and the facility staff about how the services and products will be facilitated at an alternative site. Clinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. Clinical Transition Specialists are also responsible for proactively building strong relationships with referral sources and partnering with Account Managers to grow referral rates and achieve sales goals.
JOB RESPONSIBILITIES
Proactively maintains and grows relationships with referrals sources to increase sales and patient starts. Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients. Conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care.
Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care.
Provides hands on, in person education to patients and their caregivers with the goal of timely discharge and therapy independence.
Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
Responsible for collecting, reviewing and completing pre-admission information and securing related signoff.
Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care
Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
Reviews the patient’s medical record to obtain both pertinent medical history and primary/ secondary insurance payor information and communicates this to patient registration department.
Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS. Participates with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing
Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
Provides oversight and input to the providers regarding the patient and proper assessment and treatment process and transition to home care.
Serves as a point of contact, coordination, and communication with other providers.
Makes arrangements for any special medical supplies or appliances to be available.
SUPERVISORY RESPONSIBILITIES
Does this position have supervisory responsibilities? NO
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
BASIC EDUCATION AND EXPERIENCE REQUIREMENTS
Licensed Registered Nurse (RN) in the state of practice and at least 2 years of experience in the health care industry.
BASIC QUALIFICATIONS
Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits and multiple hospitals. If such means of transportation would include a personal vehicle, a valid driver’s license and proof of insurance would be required.
Able to plan, organize and make presentations
TRAVEL REQUIREMENTS
Travels to and from partnerships facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals and provide live education and training support to patient/caregiver and referral sources.
PREFERRED QUALIFICATIONS
Hands on home or alternate site infusion or discharge planning experience
Experience growing service provider partnerships
Jan 22, 2020
The Clinical Transition Specialist is an experienced sales professional who uses sales techniques to sell Option Care products and services to discharging patients. They are responsible for educating patients, their families and the facility staff about how the services and products will be facilitated at an alternative site. Clinical Transition Specialists ensure proper placement of patients within the Home Health Care setting by assessing patients, gathering preadmission information, collaborating with internal (intake) and external (case managers, discharge planners) partners to ensure quality of service and implementation of an effective treatment plan. Clinical Transition Specialists are also responsible for proactively building strong relationships with referral sources and partnering with Account Managers to grow referral rates and achieve sales goals.
JOB RESPONSIBILITIES
Proactively maintains and grows relationships with referrals sources to increase sales and patient starts. Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients. Conducts assessment of patients selected by the hospital to ensure patient is a viable candidate for alternative site care.
Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care.
Provides hands on, in person education to patients and their caregivers with the goal of timely discharge and therapy independence.
Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan.
Responsible for collecting, reviewing and completing pre-admission information and securing related signoff.
Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care
Partners with Account Manager and marketing staff to deliver educational and promotional programs to patient/caregiver and referral sources.
Reviews the patient’s medical record to obtain both pertinent medical history and primary/ secondary insurance payor information and communicates this to patient registration department.
Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS. Participates with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing
Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
Provides oversight and input to the providers regarding the patient and proper assessment and treatment process and transition to home care.
Serves as a point of contact, coordination, and communication with other providers.
Makes arrangements for any special medical supplies or appliances to be available.
SUPERVISORY RESPONSIBILITIES
Does this position have supervisory responsibilities? NO
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
BASIC EDUCATION AND EXPERIENCE REQUIREMENTS
Licensed Registered Nurse (RN) in the state of practice and at least 2 years of experience in the health care industry.
BASIC QUALIFICATIONS
Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
Access to a reliable means of transportation which will enable the incumbents to travel to care facilities, home visits and multiple hospitals. If such means of transportation would include a personal vehicle, a valid driver’s license and proof of insurance would be required.
Able to plan, organize and make presentations
TRAVEL REQUIREMENTS
Travels to and from partnerships facilities, community hospitals, and medical practice offices to sell Option Care Services, process referrals and provide live education and training support to patient/caregiver and referral sources.
PREFERRED QUALIFICATIONS
Hands on home or alternate site infusion or discharge planning experience
Experience growing service provider partnerships
A Clinical Pharmacy Technician assists the Clinical Pharmacist with providing safe and appropriate pharmacy services to Option Care Health’s patients in accordance with the policies and procedures of Option Care Health, the state’s professional standards, and other regulatory entities. The Clinical Pharmacy Technician I works under the direct supervision of a licensed pharmacist and assists with the preparation, packing and delivery of products and services to Option Care Health patients.
Job Responsibilities (listed in order of importance and/or time spent)
Performs the following tasks in a correct and timely fashion under the supervision of a pharmacist:
Contacts patients and/or caregivers to schedule a delivery and determine supply needs; Picks and packs medical supplies to fill patient orders; Accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; Confirms delivery tickets after delivery.
Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Option Care Health’s policies and procedures. Accurately calibrates equipment. Assists with recording and maintaining pharmacy temperature and cleaning logs. Ensures that all pharmacy surfaces, laminar flow hoods and clean room are cleaned per Option Care Health’s policy. Understands and can perform basic pharmaceutical calculations in order to obtain correct doses of medications. Prepares medications under the supervision of a pharmacist so they are accurately compounded. Ensures that a licensed pharmacist properly checks all compounding and packing. Adheres to appropriate safety and quality assurance practices. Complies with state and federal laws.
Assists with product purchasing, inventory and equipment management. Orders the correct drug products from the wholesale company if requested. Knowledgeable of various vendors and where to get different supplies, medications and clean room needs. Verifies the accuracy of product orders received. Checks prices against contract and in the schedule of charges. Complies with the Option Care Health formulary. Cleans and tests infusion pumps. Assists with the system of tracking infusion pumps and medical equipment.
Speaks knowledgeably of the scope of services that are available through Option Care Health. Understands basic drug terminology and therapies/services provided. Understands other areas of Option Care Health and what scope of service the company has to offer.
Maintains confidentiality of patient and proprietary information. Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care Health information. Understands and complies with HIPPA.
Participates in the process for assessing, managing, and reporting medication-related incidents and equipment error and/or failures. Accurately completes QAR forms and forwards them to the supervising pharmacist.
In all activities, complies with accreditation, legal, regulatory, and safety requirements.
Participates in on-call responsibilities of the pharmacy department if required.
Basic Education and/or Experience
High School diploma or equivalent
0 to 6 months Healthcare Experience
Licensed within 6 months of hire (if required by state)
Basic Qualifications & Interests (BQIs)
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
Travel Requirements: (if required)
Willing to travel up to 5 % of the time for business purposes (within state).
Preferred Qualifications & Interests (PQIs)
Experience working in an infusion or hospital pharmacy. Certification as a Pharmacy Technician.
Required certification as a Pharmacy Technician as granted by the Board of Pharmacy.
Jan 22, 2020
A Clinical Pharmacy Technician assists the Clinical Pharmacist with providing safe and appropriate pharmacy services to Option Care Health’s patients in accordance with the policies and procedures of Option Care Health, the state’s professional standards, and other regulatory entities. The Clinical Pharmacy Technician I works under the direct supervision of a licensed pharmacist and assists with the preparation, packing and delivery of products and services to Option Care Health patients.
Job Responsibilities (listed in order of importance and/or time spent)
Performs the following tasks in a correct and timely fashion under the supervision of a pharmacist:
Contacts patients and/or caregivers to schedule a delivery and determine supply needs; Picks and packs medical supplies to fill patient orders; Accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; Confirms delivery tickets after delivery.
Assists the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Option Care Health’s policies and procedures. Accurately calibrates equipment. Assists with recording and maintaining pharmacy temperature and cleaning logs. Ensures that all pharmacy surfaces, laminar flow hoods and clean room are cleaned per Option Care Health’s policy. Understands and can perform basic pharmaceutical calculations in order to obtain correct doses of medications. Prepares medications under the supervision of a pharmacist so they are accurately compounded. Ensures that a licensed pharmacist properly checks all compounding and packing. Adheres to appropriate safety and quality assurance practices. Complies with state and federal laws.
Assists with product purchasing, inventory and equipment management. Orders the correct drug products from the wholesale company if requested. Knowledgeable of various vendors and where to get different supplies, medications and clean room needs. Verifies the accuracy of product orders received. Checks prices against contract and in the schedule of charges. Complies with the Option Care Health formulary. Cleans and tests infusion pumps. Assists with the system of tracking infusion pumps and medical equipment.
Speaks knowledgeably of the scope of services that are available through Option Care Health. Understands basic drug terminology and therapies/services provided. Understands other areas of Option Care Health and what scope of service the company has to offer.
Maintains confidentiality of patient and proprietary information. Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care Health information. Understands and complies with HIPPA.
Participates in the process for assessing, managing, and reporting medication-related incidents and equipment error and/or failures. Accurately completes QAR forms and forwards them to the supervising pharmacist.
In all activities, complies with accreditation, legal, regulatory, and safety requirements.
Participates in on-call responsibilities of the pharmacy department if required.
Basic Education and/or Experience
High School diploma or equivalent
0 to 6 months Healthcare Experience
Licensed within 6 months of hire (if required by state)
Basic Qualifications & Interests (BQIs)
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
Travel Requirements: (if required)
Willing to travel up to 5 % of the time for business purposes (within state).
Preferred Qualifications & Interests (PQIs)
Experience working in an infusion or hospital pharmacy. Certification as a Pharmacy Technician.
Required certification as a Pharmacy Technician as granted by the Board of Pharmacy.
Your Home for an Exceptional Career.
With the nation’s largest home infusion provider, there is no limit to the growth of your career.
For nearly 40 years, Option Care has been shaping the home infusion services industry. From industry pioneers to trusted partners, Option Care has emerged as the leading home infusion services provider. Our company has grown over 5,000 strong—a workforce that spans the nation and is united by a common passion for making exceptional healthcare synonymous with home.
Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
Jan 22, 2020
Your Home for an Exceptional Career.
With the nation’s largest home infusion provider, there is no limit to the growth of your career.
For nearly 40 years, Option Care has been shaping the home infusion services industry. From industry pioneers to trusted partners, Option Care has emerged as the leading home infusion services provider. Our company has grown over 5,000 strong—a workforce that spans the nation and is united by a common passion for making exceptional healthcare synonymous with home.
Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
As a Neuroscience Account Manager, you will act as the primary customer contact for demand creation by providing comprehensive clinical knowledge and executing sales and marketing strategies in the local market. Strong Account Manager candidates must demonstrate the ability to drive strong sales performance, as well as partner with a field-based team to deploy approved services necessary to meet the needs of each account/customer.
Specifically, the Neuroscience Account Manager will demonstrate ability in the following areas:
ESSENTIAL FUNCTIONS:
Selling - Understand the core selling process, adapt style, and effectively negotiate to bring value to the customer and close the sale.
Customer Development - Build and maintain productive internal and external relationships (e.g., customers, account contacts, stakeholders and influencers, etc.) based on customer needs and organizational goals.
Local Market Expertise - Ability to collaborate with internal and external partners to gather and validate key trends and dynamics in the market, map account linkages, including stakeholders who exhibit direct and indirect influence on customer behavior. Utilize market knowledge to uncover and prioritize unique opportunities that will allow for mutual value between Lundbeck and our customers.
Therapeutic Area Knowledge - Ability to apply therapeutic area knowledge to the sale of Lundbeck products and/or to increase effectiveness in role.
Reimbursement - Consistently demonstrates the ability to stay informed on reimbursement dynamics, anticipates and communicates impact on product portfolio to key internal and external partners and effectively addresses payer access issues (Medicare, Medicaid, Commercial) using Lundbeck resources.
Business Planning and Execution - Ability to prioritize opportunities, develops strategy & tactics, allocates resources, monitors progress and adjusts direction to maximize sales performance and measure progress against plan. Uses monthly budget to maximize profitability and return on investment.
Critical Thinking - Ability to understand a situation, issue, or problem by breaking it into smaller components. Ability to collect information, derive inferences, find solutions and make informed decisions and recommendations using data and tools where appropriate
Pharmaceutical Environment - Ability to apply knowledge of pharmaceutical and regulatory environment, including Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. Ability to apply knowledge of overall healthcare economy and industry practices.
Compliance - Accountability and adherence to corporate, FDA, and PDMA guidelines
REQUIRED EDUCATION, EXPERIENCE and SKILLS:
Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university
4+ years pharmaceutical, healthcare, medical sales or related experience
2+ years promoting and detailing products in the field of CNS/neuroscience, hospital, medical devices or within a specialty product sales force.
Must live within 40 miles of territory boundaries
Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually
High energy level and strong work ethic
Outstanding communication skills
Must be computer literate with proficiency in Microsoft Office software
Valid driver’s license with a safe driving record that meets company requirements
Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck
PREFERRED EDUCATION, EXPERIENCE AND SKILLS:
Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia, bipolar disorder, epilepsy and/or movement disorders
Previous hospital, specialty pharmacy or buy & bill/injectable sales experience
Documented successful sales performance
Strong leadership through participation in committees, job rotations, subject matter expert panels and related activities
Account planning experience, ownership and accountability for the development and execution of a fully integrated account plan that utilizes effective deployment of company resources
Experience in calling on customers at a variety of call points, including offices, community mental health centers and hospitals
Experience in product launch or expansion within sales
Previous experience working with alliance partners (i.e., co-promotions)
Strong analytical background
Master's degree in business, marketing or related field
TRAVEL:
Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner.
Jan 20, 2020
As a Neuroscience Account Manager, you will act as the primary customer contact for demand creation by providing comprehensive clinical knowledge and executing sales and marketing strategies in the local market. Strong Account Manager candidates must demonstrate the ability to drive strong sales performance, as well as partner with a field-based team to deploy approved services necessary to meet the needs of each account/customer.
Specifically, the Neuroscience Account Manager will demonstrate ability in the following areas:
ESSENTIAL FUNCTIONS:
Selling - Understand the core selling process, adapt style, and effectively negotiate to bring value to the customer and close the sale.
Customer Development - Build and maintain productive internal and external relationships (e.g., customers, account contacts, stakeholders and influencers, etc.) based on customer needs and organizational goals.
Local Market Expertise - Ability to collaborate with internal and external partners to gather and validate key trends and dynamics in the market, map account linkages, including stakeholders who exhibit direct and indirect influence on customer behavior. Utilize market knowledge to uncover and prioritize unique opportunities that will allow for mutual value between Lundbeck and our customers.
Therapeutic Area Knowledge - Ability to apply therapeutic area knowledge to the sale of Lundbeck products and/or to increase effectiveness in role.
Reimbursement - Consistently demonstrates the ability to stay informed on reimbursement dynamics, anticipates and communicates impact on product portfolio to key internal and external partners and effectively addresses payer access issues (Medicare, Medicaid, Commercial) using Lundbeck resources.
Business Planning and Execution - Ability to prioritize opportunities, develops strategy & tactics, allocates resources, monitors progress and adjusts direction to maximize sales performance and measure progress against plan. Uses monthly budget to maximize profitability and return on investment.
Critical Thinking - Ability to understand a situation, issue, or problem by breaking it into smaller components. Ability to collect information, derive inferences, find solutions and make informed decisions and recommendations using data and tools where appropriate
Pharmaceutical Environment - Ability to apply knowledge of pharmaceutical and regulatory environment, including Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. Ability to apply knowledge of overall healthcare economy and industry practices.
Compliance - Accountability and adherence to corporate, FDA, and PDMA guidelines
REQUIRED EDUCATION, EXPERIENCE and SKILLS:
Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university
4+ years pharmaceutical, healthcare, medical sales or related experience
2+ years promoting and detailing products in the field of CNS/neuroscience, hospital, medical devices or within a specialty product sales force.
Must live within 40 miles of territory boundaries
Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually
High energy level and strong work ethic
Outstanding communication skills
Must be computer literate with proficiency in Microsoft Office software
Valid driver’s license with a safe driving record that meets company requirements
Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck
PREFERRED EDUCATION, EXPERIENCE AND SKILLS:
Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia, bipolar disorder, epilepsy and/or movement disorders
Previous hospital, specialty pharmacy or buy & bill/injectable sales experience
Documented successful sales performance
Strong leadership through participation in committees, job rotations, subject matter expert panels and related activities
Account planning experience, ownership and accountability for the development and execution of a fully integrated account plan that utilizes effective deployment of company resources
Experience in calling on customers at a variety of call points, including offices, community mental health centers and hospitals
Experience in product launch or expansion within sales
Previous experience working with alliance partners (i.e., co-promotions)
Strong analytical background
Master's degree in business, marketing or related field
TRAVEL:
Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner.
Responsibilities
Partner with health care professionals and those involved with patient care as a product expert to tailor solutions for patient therapy
Work in your own territory and also partner with team members and alliance partners for success in the territory
Sell in a changing health care environment, utilizing critical thinking and a strategic mindset to understand the environment (payer, health systems, business) and gain access to the customers to make an impact on patients’ lives
Achieve sales growth in territory and deliver on strong sales results
Entrepreneurial mindset to analyze, develop and grow territory business
Operate with high integrity and comply with Lilly policies and procedures
Basic Qualifications
Bachelors degree as well as Professional certification or license required to perform this position (if required by a specific state)
Valid driver’s license and acceptable driving record
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Additional Skills/Preferences
Bilingual skills as aligned with territory and customer needs.
Live within territory or within 30 miles of territory boundaries
Demonstrated business insight
Excellent communication and organizational skills
Ability to collaborate in a team environment
Jan 20, 2020
Responsibilities
Partner with health care professionals and those involved with patient care as a product expert to tailor solutions for patient therapy
Work in your own territory and also partner with team members and alliance partners for success in the territory
Sell in a changing health care environment, utilizing critical thinking and a strategic mindset to understand the environment (payer, health systems, business) and gain access to the customers to make an impact on patients’ lives
Achieve sales growth in territory and deliver on strong sales results
Entrepreneurial mindset to analyze, develop and grow territory business
Operate with high integrity and comply with Lilly policies and procedures
Basic Qualifications
Bachelors degree as well as Professional certification or license required to perform this position (if required by a specific state)
Valid driver’s license and acceptable driving record
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position
Additional Skills/Preferences
Bilingual skills as aligned with territory and customer needs.
Live within territory or within 30 miles of territory boundaries
Demonstrated business insight
Excellent communication and organizational skills
Ability to collaborate in a team environment
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Jan 20, 2020
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Jan 20, 2020
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Handling patients, referral sources, and administrative department inquiries
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Serving as a backup when other employees are out due to absent staff members
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Requirements
We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
High School Diploma or GED, some college preferred
Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic, or institutional setting
Ability to convey a positive and professional image to customers and employees
Maintain composure in high-pressure situations
Capable of following an issue through to its conclusion
Home care/healthcare background, a plus
Must be at least 18 years of age
Jan 20, 2020
As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Handling patients, referral sources, and administrative department inquiries
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Serving as a backup when other employees are out due to absent staff members
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Requirements
We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
High School Diploma or GED, some college preferred
Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic, or institutional setting
Ability to convey a positive and professional image to customers and employees
Maintain composure in high-pressure situations
Capable of following an issue through to its conclusion
Home care/healthcare background, a plus
Must be at least 18 years of age
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.
Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization.
Lincare is an equal opportunity, access, and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Since Lincare believes in providing a safe work environment, the company conducts drug and background checks during the recruiting/hiring processes. AA/EOE/M/F/D/V
Jan 20, 2020
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.
Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization.
Lincare is an equal opportunity, access, and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Since Lincare believes in providing a safe work environment, the company conducts drug and background checks during the recruiting/hiring processes. AA/EOE/M/F/D/V
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.
Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization.
Lincare is an equal opportunity, access, and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Since Lincare believes in providing a safe work environment, the company conducts drug and background checks during the recruiting/hiring processes. AA/EOE/M/F/D/V
Jan 20, 2020
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.
Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization.
Lincare is an equal opportunity, access, and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Since Lincare believes in providing a safe work environment, the company conducts drug and background checks during the recruiting/hiring processes. AA/EOE/M/F/D/V
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.
McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
Jan 20, 2020
We deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKesson’s employees deliver products to healthcare providers that make a difference in the care and life of a patient.
McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.
The Neurology Account Specialist (NAS) will be responsible for meeting and/or exceeding sales goals in an assigned territory by developing, implementing, and executing an integrated territory business plan encompassing key customer targets. The incumbent will demonstrate subject matter expertise concerning scientific and clinical information for ALS and take a customer-focused approach to engage customers in clinically relevant discussion utilizing approved materials.
The NAS will effectively analyze sales data to identify opportunities for business growth or areas of concern within the assigned territory. The incumbent will be responsible for territory business planning and execution of key company initiatives. In the execution of all duties, the NAS will adhere to company guidelines and demonstrate honesty, integrity, trust, respect, and accountability, performing all responsibilities in accordance with company policies and procedures and applicable state and federal rules and regulations.
Responsibilities
Meets or exceeds sales objectives for assigned geography through implementation of approved market/selling strategies and solutions.
Understands and addresses both business and scientific oriented needs of healthcare professionals by engaging in meaningful dialog to determine underlying patient needs and determine how products could address such needs.
Partners with MSLs, FRMs, RBDs, HUB and other organizational personnel to develop strategies to ensure a high level of customer satisfaction.
Develops and implements a dynamic territory business plan by analyzing the business, competitive landscape and territory market to drive business.
Develops, nurtures and maintains professional relationships with targeted KOLs including physicians, medical staff, and key hospital personnel and ALS center staff.
Navigates the hospital formulary process and develops and implements strategies to ensure successful product positioning and availability.
Anticipates potential business challenges, adjusts priorities as needed, demonstrates flexibility, and develops solutions to address challenges.
Maintains an exceptional level of proficiency in selling skills, clinical, market and product knowledge and the business environment of the territory.
Collaborates with peers and company personnel to ensure corporate objectives and initiatives are achieved.
Effectively plans and organizes schedule to ensure maximum efficiency and use of time to accomplish goals and objectives.
Acts as a company ambassador; presents a professional image and represents the company, products and people with integrity and respect.
Completes tasks and projects assigned by Regional Business Director.
Ensures that all activities are in compliance with applicable regulations and Pharma guidelines.
Qualifications
BA/BS Degree.
Minimum of 5 years pharmaceutical sales experience, including at least 2 years experience in Neurology, CNS and/or hospital accounts.
Experience with new product launches.
Specialty Pharma, Orphan Drug experience is highly preferred.
Sound understanding of the pharmaceutical industry and regulations/guidelines pertaining to pharmaceutical sales.
Knowledge of buy and bill, infusion, alternate sites of care.
Highly self-directed, committed to excellence, possess an entrepreneurial spirit.
Strong selling skills with track record of sales success particularly with new product launches.
Polished, professional image coupled with outstanding ability to engage others and build strong business relationships.
Strong oral/written communication and presentation skills.
Proficiency in MS Office; proficiency in Veeva is a plus.
Willingness to travel up to 30%, including frequent overnight stays.
Jan 20, 2020
The Neurology Account Specialist (NAS) will be responsible for meeting and/or exceeding sales goals in an assigned territory by developing, implementing, and executing an integrated territory business plan encompassing key customer targets. The incumbent will demonstrate subject matter expertise concerning scientific and clinical information for ALS and take a customer-focused approach to engage customers in clinically relevant discussion utilizing approved materials.
The NAS will effectively analyze sales data to identify opportunities for business growth or areas of concern within the assigned territory. The incumbent will be responsible for territory business planning and execution of key company initiatives. In the execution of all duties, the NAS will adhere to company guidelines and demonstrate honesty, integrity, trust, respect, and accountability, performing all responsibilities in accordance with company policies and procedures and applicable state and federal rules and regulations.
Responsibilities
Meets or exceeds sales objectives for assigned geography through implementation of approved market/selling strategies and solutions.
Understands and addresses both business and scientific oriented needs of healthcare professionals by engaging in meaningful dialog to determine underlying patient needs and determine how products could address such needs.
Partners with MSLs, FRMs, RBDs, HUB and other organizational personnel to develop strategies to ensure a high level of customer satisfaction.
Develops and implements a dynamic territory business plan by analyzing the business, competitive landscape and territory market to drive business.
Develops, nurtures and maintains professional relationships with targeted KOLs including physicians, medical staff, and key hospital personnel and ALS center staff.
Navigates the hospital formulary process and develops and implements strategies to ensure successful product positioning and availability.
Anticipates potential business challenges, adjusts priorities as needed, demonstrates flexibility, and develops solutions to address challenges.
Maintains an exceptional level of proficiency in selling skills, clinical, market and product knowledge and the business environment of the territory.
Collaborates with peers and company personnel to ensure corporate objectives and initiatives are achieved.
Effectively plans and organizes schedule to ensure maximum efficiency and use of time to accomplish goals and objectives.
Acts as a company ambassador; presents a professional image and represents the company, products and people with integrity and respect.
Completes tasks and projects assigned by Regional Business Director.
Ensures that all activities are in compliance with applicable regulations and Pharma guidelines.
Qualifications
BA/BS Degree.
Minimum of 5 years pharmaceutical sales experience, including at least 2 years experience in Neurology, CNS and/or hospital accounts.
Experience with new product launches.
Specialty Pharma, Orphan Drug experience is highly preferred.
Sound understanding of the pharmaceutical industry and regulations/guidelines pertaining to pharmaceutical sales.
Knowledge of buy and bill, infusion, alternate sites of care.
Highly self-directed, committed to excellence, possess an entrepreneurial spirit.
Strong selling skills with track record of sales success particularly with new product launches.
Polished, professional image coupled with outstanding ability to engage others and build strong business relationships.
Strong oral/written communication and presentation skills.
Proficiency in MS Office; proficiency in Veeva is a plus.
Willingness to travel up to 30%, including frequent overnight stays.
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Jan 15, 2020
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Primary responsibilities for role:
· Promote customer satisfaction through appropriate interaction and responsiveness to customer needs.
· Builds rapport with donors to ensure overall customer satisfaction with the center to support long term donation.
· Selection of suitable plasmapheresis donors by performing physical examinations and taking medical histories on all donors through the use of FDA approved Standard Operating Procedure (SOP) Manual, current State and Federal guidelines, OSHA, CLIA, CGMP, all internal company procedures and personal education and experience.
· Responsible for donor awareness to potential hazards .
· Administration of donor consent form.
· Provides Donor education on trends identified regarding general health assessment completed at the Center.
· Provides counseling to Donors regarding unacceptable test results.
· Evaluates and manages donor injuries and adverse events.
· Performs evaluations of any history of illness or medications to ensure continued donor suitability.
· Ensures Donor medical information is complete and accurate prior to donation.
· Review of donor screening test to ensure eligibility of continued donation.
· Assists in employee training and coaching regarding medical SOPs as necessary.
· Assists with the administration of employee Hepatitis Vaccine program.
· Maintain supplies necessary to perform job duties.
· Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
· Ensures Donor and Staff confidentiality.
· Reports all unsafe situations or conditions to Center Management.
· Perform other duties as required.
Job Requirements
· Educated and currently certified/licensed in the state of employment and according to state requirements as an Advanced Emergency Medical Technician (or equivalent) , Licensed Practical Nurse, Licensed Vocation Nurse, Paramedic or Registered Nurse, Nurse Practitioners or Physician Assistant.
· Current CPR certification required.
· Requires 6 months of related experience providing medical care and assessing patients. Plasma or whole blood experience preferred.
Attributes:
Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required such as protective eyewear, garments, gloves and cold-gear. Work is performed both standing and sitting for up to 2 to 4 hours per day each. The position does require bending and twisting of neck up from 1 to 2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch or sit on one's heels on rare occasion. Occasionally walks, bends and twists at waist. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently and within guidance of oral or written instructions. Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups.
Jan 15, 2020
Primary responsibilities for role:
· Promote customer satisfaction through appropriate interaction and responsiveness to customer needs.
· Builds rapport with donors to ensure overall customer satisfaction with the center to support long term donation.
· Selection of suitable plasmapheresis donors by performing physical examinations and taking medical histories on all donors through the use of FDA approved Standard Operating Procedure (SOP) Manual, current State and Federal guidelines, OSHA, CLIA, CGMP, all internal company procedures and personal education and experience.
· Responsible for donor awareness to potential hazards .
· Administration of donor consent form.
· Provides Donor education on trends identified regarding general health assessment completed at the Center.
· Provides counseling to Donors regarding unacceptable test results.
· Evaluates and manages donor injuries and adverse events.
· Performs evaluations of any history of illness or medications to ensure continued donor suitability.
· Ensures Donor medical information is complete and accurate prior to donation.
· Review of donor screening test to ensure eligibility of continued donation.
· Assists in employee training and coaching regarding medical SOPs as necessary.
· Assists with the administration of employee Hepatitis Vaccine program.
· Maintain supplies necessary to perform job duties.
· Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.
· Ensures Donor and Staff confidentiality.
· Reports all unsafe situations or conditions to Center Management.
· Perform other duties as required.
Job Requirements
· Educated and currently certified/licensed in the state of employment and according to state requirements as an Advanced Emergency Medical Technician (or equivalent) , Licensed Practical Nurse, Licensed Vocation Nurse, Paramedic or Registered Nurse, Nurse Practitioners or Physician Assistant.
· Current CPR certification required.
· Requires 6 months of related experience providing medical care and assessing patients. Plasma or whole blood experience preferred.
Attributes:
Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while performing functions in plasma freezers. Personal protective equipment required such as protective eyewear, garments, gloves and cold-gear. Work is performed both standing and sitting for up to 2 to 4 hours per day each. The position does require bending and twisting of neck up from 1 to 2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement; may squat, crouch or sit on one's heels on rare occasion. Occasionally walks, bends and twists at waist. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Works independently and within guidance of oral or written instructions. Performs a wide range of tasks as dictated by variable demands and changing conditions. Relates sensitive information to diverse groups.
Our ideal Plasma Processor has great organizational, computer, and trouble-shooting skills, and feels comfortable being exposed to extreme temperatures. This job requires someone who can work with minimal supervision but can handle responsibilities in many operational areas of the plasma center such as maintaining accurate donor files, shipping, and inventory control.
Primary Responsibilities:
Collects and processes donor samples for processing and testing.
Records weight of product and samples.
Labels samples and freezes units for final packing within required timeframe. Participates in unit management according to SOP.
Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
Monitors stored product to ensure time requirements are met. Monitors and reports working conditions of equipment.
Maintains active communication with other service areas to ensure accurate documentation and quality.
Completes all necessary documentation. Ensures donor confidentiality. Builds rapport with donors to ensure overall satisfaction with the center to support long- term donation.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains supplies necessary to perform job duties. Reports all unsafe situations or conditions to area lead, supervisor or manager.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
Jan 15, 2020
Our ideal Plasma Processor has great organizational, computer, and trouble-shooting skills, and feels comfortable being exposed to extreme temperatures. This job requires someone who can work with minimal supervision but can handle responsibilities in many operational areas of the plasma center such as maintaining accurate donor files, shipping, and inventory control.
Primary Responsibilities:
Collects and processes donor samples for processing and testing.
Records weight of product and samples.
Labels samples and freezes units for final packing within required timeframe. Participates in unit management according to SOP.
Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
Monitors stored product to ensure time requirements are met. Monitors and reports working conditions of equipment.
Maintains active communication with other service areas to ensure accurate documentation and quality.
Completes all necessary documentation. Ensures donor confidentiality. Builds rapport with donors to ensure overall satisfaction with the center to support long- term donation.
Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
Maintains supplies necessary to perform job duties. Reports all unsafe situations or conditions to area lead, supervisor or manager.
May assist, plan and participate in marketing programs, community service activities, mentoring, training, facility care and continuous improvement activities.
Are you a fit for Grifols?
Yes, if you have:
A High School diploma or GED
Strong customer service skills
Can work a flexible schedule
The Area Business Manager (ABM) is responsible for engaging customers within an assigned geography and presenting clinically focused selling message to create and grow revenue and to consistently deliver product goals. The ABM will demonstrate initiative, drive, and independence, and take ownership for meeting and exceeding individual business goals. This will be accomplished by driving performance and delivering results in a compliant manner with a high degree of integrity strictly following all Sanofi Genzyme US policies and in compliance with all policies and procedures governing the promotion of pharmaceutical/biological products in the US.
Engage customers within assigned geographical territory and deliver clinically focused message to introduce, launch, grow brand-share and revenue, and to consistently deliver on product goals.
Partner with multiple collaboration stakeholders: Regeneron Sales Professional counterpart, Reimbursement and Access Specialists, and Clinical brand and corporate objectives in assigned territory Develop strategy and execute tactics within key accounts in the therapeutic area to generate product utilization.
Develop strong working relationships with experts and all additional specialists in assigned geography as well as nurses, office staff and other important health care personnel and key patient advocacy support groups as directed.
Coordinate with other field specialists such as Regional Science Liaisons, Field Account Specialists, Account Management and Nurse Educators in their territory to ensure optimal account success.
Coordinate and communicate with other field-based and home office personnel teams to proactively address customer needs, market dynamics and trends and develop strategies which support brand and corporate objectives within their assigned geography.
Participate and help lead initiatives to support sales success as assigned (e.g. participate in industry related congresses, local and regional meetings and medical conferences).
Provide site level in-service training as required by account.
Plan, organize, and sponsor local promotional speakers programs and activities.
Effectively executes short and long term strategic plans.
Maximize budget allocated to the geographic territory assigned to support execution of strategies and tactics developed to generate and grow the business.
Drive results by identifying key opportunities and developing strategic plans to enhance and grow territory business.
Own business opportunities within respective geographic area, which includes coordination and calling upon large group practices and other key targets to drive overall product results.
Establish relationship with thought leaders in assigned territory. Primary objective is to drive industry leading customer value.
Lead cross-functional teams in the implementation of Sanofi US programs and brand specific strategies in assigned geography.
Allocate resources in accordance with business opportunities.
Basic Qualifications
Bachelor’s degree from an accredited four-year college or university
5+ years of biologic experience (pharmaceutical, biotech or medical device) sales experience, with 2+ years RA or Rheumatology strongly experience
Demonstrated ability to learn and apply technical and scientific product-related information
Ability to travel to meetings/trainings/programs as necessary - additional travel may be required within the assigned territory
Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity within compliance guidelines
Ability to operate as a “team player” in cooperation with collaboration partners and internal colleagues to reach common goals
Valid Driver’s License
Preferred Qualifications
2 years selling sub-cutaneous self-injectable (or office administered IV) biologics for Rheumatology or other Immunology disorders such as, Psoriasis, Multiple Sclerosis , Crohn’s Disease or Ulcerative Colitis and others strongly preferred.
Demonstrate advanced clinically-based selling skills
Results oriented with a proven track record of success with product launches
Experience with in-servicing and training office staff, nurses and office managers
Demonstrate a passion and learning aptitude for science and is proactive in strengthening knowledge related to disease-state, treatment options and healthcare trends
Jan 14, 2020
The Area Business Manager (ABM) is responsible for engaging customers within an assigned geography and presenting clinically focused selling message to create and grow revenue and to consistently deliver product goals. The ABM will demonstrate initiative, drive, and independence, and take ownership for meeting and exceeding individual business goals. This will be accomplished by driving performance and delivering results in a compliant manner with a high degree of integrity strictly following all Sanofi Genzyme US policies and in compliance with all policies and procedures governing the promotion of pharmaceutical/biological products in the US.
Engage customers within assigned geographical territory and deliver clinically focused message to introduce, launch, grow brand-share and revenue, and to consistently deliver on product goals.
Partner with multiple collaboration stakeholders: Regeneron Sales Professional counterpart, Reimbursement and Access Specialists, and Clinical brand and corporate objectives in assigned territory Develop strategy and execute tactics within key accounts in the therapeutic area to generate product utilization.
Develop strong working relationships with experts and all additional specialists in assigned geography as well as nurses, office staff and other important health care personnel and key patient advocacy support groups as directed.
Coordinate with other field specialists such as Regional Science Liaisons, Field Account Specialists, Account Management and Nurse Educators in their territory to ensure optimal account success.
Coordinate and communicate with other field-based and home office personnel teams to proactively address customer needs, market dynamics and trends and develop strategies which support brand and corporate objectives within their assigned geography.
Participate and help lead initiatives to support sales success as assigned (e.g. participate in industry related congresses, local and regional meetings and medical conferences).
Provide site level in-service training as required by account.
Plan, organize, and sponsor local promotional speakers programs and activities.
Effectively executes short and long term strategic plans.
Maximize budget allocated to the geographic territory assigned to support execution of strategies and tactics developed to generate and grow the business.
Drive results by identifying key opportunities and developing strategic plans to enhance and grow territory business.
Own business opportunities within respective geographic area, which includes coordination and calling upon large group practices and other key targets to drive overall product results.
Establish relationship with thought leaders in assigned territory. Primary objective is to drive industry leading customer value.
Lead cross-functional teams in the implementation of Sanofi US programs and brand specific strategies in assigned geography.
Allocate resources in accordance with business opportunities.
Basic Qualifications
Bachelor’s degree from an accredited four-year college or university
5+ years of biologic experience (pharmaceutical, biotech or medical device) sales experience, with 2+ years RA or Rheumatology strongly experience
Demonstrated ability to learn and apply technical and scientific product-related information
Ability to travel to meetings/trainings/programs as necessary - additional travel may be required within the assigned territory
Proven success and positive track record of consistent sales performance in complex markets with diverse customer segments operating with a high degree of integrity within compliance guidelines
Ability to operate as a “team player” in cooperation with collaboration partners and internal colleagues to reach common goals
Valid Driver’s License
Preferred Qualifications
2 years selling sub-cutaneous self-injectable (or office administered IV) biologics for Rheumatology or other Immunology disorders such as, Psoriasis, Multiple Sclerosis , Crohn’s Disease or Ulcerative Colitis and others strongly preferred.
Demonstrate advanced clinically-based selling skills
Results oriented with a proven track record of success with product launches
Experience with in-servicing and training office staff, nurses and office managers
Demonstrate a passion and learning aptitude for science and is proactive in strengthening knowledge related to disease-state, treatment options and healthcare trends
