Primary responsibilities for role:
· Promote customer satisfaction through appropriate interaction and responsiveness to customer needs.
· Builds rapport with donors to ensure overall customer satisfaction with the center to support long term donation.
· Selection of suitable plasmapheresis donors by performing physical examinations and taking medical histories on all donors through the use of FDA approved Standard Operating Procedure (SOP) Manual, current State and Federal guidelines, OSHA, CLIA, CGMP, all internal company procedures and personal education and experience.
· Responsible for donor awareness to potential hazards .
· Administration of donor consent form.
· Provides Donor education on trends identified regarding general health assessment completed at the Center.
· Provides counseling to Donors regarding unacceptable test results.
· Evaluates and manages donor injuries and adverse events....
