As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Handling patients, referral sources, and administrative department inquiries
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Serving as a backup when other employees are out due to absent staff members
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Requirements
We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
High School Diploma or GED, some college preferred
Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic, or institutional setting
Ability to convey a positive and professional image to customers and employees
Maintain composure in high-pressure situations
Capable of following an issue through to its conclusion
Home care/healthcare background, a plus
Must be at least 18 years of age
Nov 20, 2019
As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Handling patients, referral sources, and administrative department inquiries
Communicating with insurance companies and/or prior authorization requests
Entering patient information into a customer information system
Ensuring customer satisfaction and assisting them with issues/concerns related to their health
Serving as a backup when other employees are out due to absent staff members
Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
Becoming educated in qualifications of multiple insurances to ensure clean order intake
Job Requirements
We are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.
High School Diploma or GED, some college preferred
Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic, or institutional setting
Ability to convey a positive and professional image to customers and employees
Maintain composure in high-pressure situations
Capable of following an issue through to its conclusion
Home care/healthcare background, a plus
Must be at least 18 years of age
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Nov 19, 2019
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Nov 19, 2019
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Nov 19, 2019
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
Nov 19, 2019
LabCorp is a leading global life sciences company that is deeply integrated in guiding patient care through its comprehensive clinical laboratory and end-to-end drug development services. The company provides diagnostic, drug development and technology-enabled solutions for more than 120 million patient encounters per year.
Each day, LabCorp employees have an opportunity to build rewarding careers and experience the satisfaction of knowing that the work they do improves health and people's lives.
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.
Nov 19, 2019
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.
Nov 19, 2019
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.
As you develop your career as a CRA, this role offers you the opportunity to plan and progress your career in the direction you choose. At IQVIA™ , we do not believe in a ‘career ceiling.’ You can make the Senior CRA role a stepping-stone into wider opportunities like operations management, dedicated customer solutions, and project management. And you won’t do it alone – you will have dedicated mentoring and receive structured quarterly reviews on performance, promotion and bonus awards.
Award winning and innovative, we will give you access to cutting-edge in-house technology, allowing you to work on global projects but with a regional / home state travel remit, so no need for national travel in certain countries. You will be building a smart and flexible career with no limits.
While projects vary, your typical responsibilities might include:
Performing site selection, initiation, monitoring and close-out visits, plus maintaining appropriate documentation
Supporting the development of a subject recruitment plan
Establishing regular lines of communication plus administering protocol and related study training to assigned sites
Evaluating the quality and integrity of site practices – escalating quality issues as appropriate
Managing progress by tracking regulatory submissions, recruitment, case report form (CRF) completion, and data query resolution
You will need to be comfortable collaborating and communicating with a variety of colleagues and customers. Ideally, you will also have a good basic knowledge of applicable clinical research regulatory requirements.
Additional Description:
You should have:
A Bachelor's degree in a health care or other scientific discipline or educational equivalent
At least two years of on-site monitoring experience
Alternatively, you should have an equivalent combination of education, training and experience
Nov 19, 2019
As you develop your career as a CRA, this role offers you the opportunity to plan and progress your career in the direction you choose. At IQVIA™ , we do not believe in a ‘career ceiling.’ You can make the Senior CRA role a stepping-stone into wider opportunities like operations management, dedicated customer solutions, and project management. And you won’t do it alone – you will have dedicated mentoring and receive structured quarterly reviews on performance, promotion and bonus awards.
Award winning and innovative, we will give you access to cutting-edge in-house technology, allowing you to work on global projects but with a regional / home state travel remit, so no need for national travel in certain countries. You will be building a smart and flexible career with no limits.
While projects vary, your typical responsibilities might include:
Performing site selection, initiation, monitoring and close-out visits, plus maintaining appropriate documentation
Supporting the development of a subject recruitment plan
Establishing regular lines of communication plus administering protocol and related study training to assigned sites
Evaluating the quality and integrity of site practices – escalating quality issues as appropriate
Managing progress by tracking regulatory submissions, recruitment, case report form (CRF) completion, and data query resolution
You will need to be comfortable collaborating and communicating with a variety of colleagues and customers. Ideally, you will also have a good basic knowledge of applicable clinical research regulatory requirements.
Additional Description:
You should have:
A Bachelor's degree in a health care or other scientific discipline or educational equivalent
At least two years of on-site monitoring experience
Alternatively, you should have an equivalent combination of education, training and experience
The Clinical Trial Educator will provide information and education on clinical trial inclusion and exclusion criteria to trial coordinators. The Clinical Trial Educator will also provide in-service presentations to physicians, residents, interns, fellows and nursing staff and pharmacy. The Clinical Trial Educator will also develop and work with referral networks affiliated with the sites.
Qualifications/Experience:
RN license required
Bachelor's degree required
2 years of CTE experience preferred
Protocol execution and site monitoring experience preferred
Business experience preferred (sales, clinical educator)
Excellent interpersonal and communication skills
Ability to execute tasks with minimal oversight
Ability to coordinate and complete activities across multiple functions
Ability to travel extensively
Nov 19, 2019
The Clinical Trial Educator will provide information and education on clinical trial inclusion and exclusion criteria to trial coordinators. The Clinical Trial Educator will also provide in-service presentations to physicians, residents, interns, fellows and nursing staff and pharmacy. The Clinical Trial Educator will also develop and work with referral networks affiliated with the sites.
Qualifications/Experience:
RN license required
Bachelor's degree required
2 years of CTE experience preferred
Protocol execution and site monitoring experience preferred
Business experience preferred (sales, clinical educator)
Excellent interpersonal and communication skills
Ability to execute tasks with minimal oversight
Ability to coordinate and complete activities across multiple functions
Ability to travel extensively
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.
Nov 19, 2019
IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.
Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.
Forge a career with greater purpose, make an impact, and never stop learning.
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Nov 15, 2019
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Nov 15, 2019
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Nov 15, 2019
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Nov 15, 2019
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Nov 15, 2019
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Nov 15, 2019
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Nov 15, 2019
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Nov 15, 2019
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
As a Plasma Center Manager or Assistant Manager , you will adapt to a fast-paced and deadline-driven environment, learn about daily management, oversee the Grifols Plasma Operations donor center, supervise operations and quality control, and ensure compliance with all applicable policies and regulations. You will have a high position of leadership and responsibility.
Through Grifols you will gain an understanding of safety, accuracy, community representation, strategic direction and planning, and more. You will teach and inspire by encouraging team members to grow their skills and become more efficient, effective, and professional in their respective roles.
REQUIREMENTS:
Education: Bachelor's degree or equivalent, preferably in Management, Business, Nursing, Finance, or science related field (unless waived by Senior Leadership).
Experience: Typically requires a minimum of 2-5 years of hands-on management experience within medical, fast food, retail, or service related industries. Prior management experience, preferably supervising groups or multiple employees within a fast paced environment. Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood preferred.
Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree.
Must be willing to undergo a 6-month leadership course at the Grifols Plasmapheresis Academy.
Must be open to travel out-of-state for training and possible relocation after completion of training.
Knowledge, Skills and Abilities: Exceptional interpersonal and communications skills including public speaking. Strong time management skills with the ability to manage multiple competing priorities. Must be able to read, write, and speak English. Computer literacy: Work Processing , database software and spreadsheet programs, proficiency with email and Internet applications.
Nov 15, 2019
As a Plasma Center Manager or Assistant Manager , you will adapt to a fast-paced and deadline-driven environment, learn about daily management, oversee the Grifols Plasma Operations donor center, supervise operations and quality control, and ensure compliance with all applicable policies and regulations. You will have a high position of leadership and responsibility.
Through Grifols you will gain an understanding of safety, accuracy, community representation, strategic direction and planning, and more. You will teach and inspire by encouraging team members to grow their skills and become more efficient, effective, and professional in their respective roles.
REQUIREMENTS:
Education: Bachelor's degree or equivalent, preferably in Management, Business, Nursing, Finance, or science related field (unless waived by Senior Leadership).
Experience: Typically requires a minimum of 2-5 years of hands-on management experience within medical, fast food, retail, or service related industries. Prior management experience, preferably supervising groups or multiple employees within a fast paced environment. Experience in a medical and/or cGMP regulated environment preferred. Experience with plasma or whole blood preferred.
Equivalency: Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level typically requires an Associate’s degree plus 2 years of experience, an equivalent could include 4 years of experience or a Bachelor's degree.
Must be willing to undergo a 6-month leadership course at the Grifols Plasmapheresis Academy.
Must be open to travel out-of-state for training and possible relocation after completion of training.
Knowledge, Skills and Abilities: Exceptional interpersonal and communications skills including public speaking. Strong time management skills with the ability to manage multiple competing priorities. Must be able to read, write, and speak English. Computer literacy: Work Processing , database software and spreadsheet programs, proficiency with email and Internet applications.
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
Nov 15, 2019
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma-derived medicines for patients and provides hospitals and healthcare professionals with the tools, information and services they need to deliver expert medical care.
EEO Minorities/Females/Disability/Veterans
