An Infusion Nurse is a licensed clinician who coordinates and provides direct patient care in the home or alternate treatment site to ensure patient safety with continuity and compliance under a physician’s plan of care. Works under the direct supervision of the designated supervisor.
Job Responsibilities (listed in order of importance and/or time spent)
Initiates, develops and implements nursing plan of treatments; evaluating patient progress towards goals. Organizes and participates in the provision of direct patient care, performs treatments, administers medications, and educates patients and families/caregivers. Modifies plan of treatment in response to changing patient status or physician orders to achieve established or revised patient care goals.
Assesses patient needs and physical status at each skilled visit through health data access and patient interview. Re-evaluates patient needs through physical reassessment, response to therapy, and supplemental physician orders. Obtains and clarifies physician orders for plan of treatment revisions, informs physician promptly of significant changes in patient's condition, and provides written summary to physician within supplemental order.
Provides effective and safe teaching using patient-centered care approach for patient and family to achieve independence with prescribed therapy and care needs through active participation per plan of treatment goals.
Effectively and timely communicates with Option Care’s Clinical team, medical providers, patients and families/caregivers to facilitate continuity of care. Prepares clinical documentation in real-time during visits and submits to the nursing department to comply with established time lines for billing optimization. Completes all documentation legibly, and applies approved abbreviations and documentation error correction practices per Option Care’s policy.
Coordinates discharge planning and prepares discharge summaries with patient instructions and thoroughly reports patient care needs, progress and goals when transferring care.
Demonstrates compliance with agency operations, Option Care’s policies and procedures, professional standards, local, state, federal regulations/guidelines, and accreditation standards.
Maximizes work efficiency through the use of computers and other automation technologies to validate plan of treatment orders, communicates patient care provided, and follows assigned visit schedule. Completes Daily Activity Record paper or electronic (eDAR) accurately and legibly according to agency submission requirements at the end of each work day.
Responds promptly and appropriately to patient requests. Initiates emergency procedures as necessary.
Accepts accountability for own practice through ethical and professional conduct. Follows established programs and practice within policies and procedures reflective of Option Care’s mission, values and objectives.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information including adherence to HIPAA regulations.
Speaks knowledgeably about Option Care’s scope of services and effectively instructs patients about related financial obligations for care and service charges.
Attends and completes required training modules, in-services, and continuing education to maintain competency and professional licensure for demonstrated knowledge regarding the care and management of patients in the home and/or alternate care settings. Participates in multidisciplinary team conferences and provides mentoring to other nurses for orientation and supervisory activities as assigned. Effectively provides oversight and coordination of paraprofessionals in the home setting and may act as the Supervisor in the absence of the Supervisor or Nurse Manager as applicable in accordance with state and federal regulations.
Participates in nursing department on-call responsibilities.
Actively participates in facility process improvement program and assists Supervisor or Nurse Manager with chart audit functions as applicable.
Performs other related duties as directed by supervisor.
Supervisory Responsibilities
Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) No
Basic Education and/or Experience
Graduate of an accredited school of nursing and at least 1 year of experience as a registered nurse or recent graduate with prior experience as an IV Certified LVN/LPN with one year professional nursing experience.
Required license in Registered Nursing as granted by the state(s) of practice.
Current CPR certification.
Basic Qualifications
Demonstrated competency in patient care standards required for safe delivery of services and infusion skill sets applicable to agency programs and service needs. Advanced certification and training as applicable.
Required license to operate a motor vehicle in the state of practice with access to a vehicle for business travel with proof of liability insurance.
Basic knowledge of computer operating systems and software applications with the ability to apply knowledge in the effective use of nursing technology tools to communicate and document care provided.
Travel Requirements: (if required)
Willing to travel up to 100 % of the time for business purposes.
Preferred Qualifications & Interests (PQIs)
Bachelor of Science in Nursing as granted by an accredited school of nursing preferred.
Jan 22, 2020
An Infusion Nurse is a licensed clinician who coordinates and provides direct patient care in the home or alternate treatment site to ensure patient safety with continuity and compliance under a physician’s plan of care. Works under the direct supervision of the designated supervisor.
Job Responsibilities (listed in order of importance and/or time spent)
Initiates, develops and implements nursing plan of treatments; evaluating patient progress towards goals. Organizes and participates in the provision of direct patient care, performs treatments, administers medications, and educates patients and families/caregivers. Modifies plan of treatment in response to changing patient status or physician orders to achieve established or revised patient care goals.
Assesses patient needs and physical status at each skilled visit through health data access and patient interview. Re-evaluates patient needs through physical reassessment, response to therapy, and supplemental physician orders. Obtains and clarifies physician orders for plan of treatment revisions, informs physician promptly of significant changes in patient's condition, and provides written summary to physician within supplemental order.
Provides effective and safe teaching using patient-centered care approach for patient and family to achieve independence with prescribed therapy and care needs through active participation per plan of treatment goals.
Effectively and timely communicates with Option Care’s Clinical team, medical providers, patients and families/caregivers to facilitate continuity of care. Prepares clinical documentation in real-time during visits and submits to the nursing department to comply with established time lines for billing optimization. Completes all documentation legibly, and applies approved abbreviations and documentation error correction practices per Option Care’s policy.
Coordinates discharge planning and prepares discharge summaries with patient instructions and thoroughly reports patient care needs, progress and goals when transferring care.
Demonstrates compliance with agency operations, Option Care’s policies and procedures, professional standards, local, state, federal regulations/guidelines, and accreditation standards.
Maximizes work efficiency through the use of computers and other automation technologies to validate plan of treatment orders, communicates patient care provided, and follows assigned visit schedule. Completes Daily Activity Record paper or electronic (eDAR) accurately and legibly according to agency submission requirements at the end of each work day.
Responds promptly and appropriately to patient requests. Initiates emergency procedures as necessary.
Accepts accountability for own practice through ethical and professional conduct. Follows established programs and practice within policies and procedures reflective of Option Care’s mission, values and objectives.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information including adherence to HIPAA regulations.
Speaks knowledgeably about Option Care’s scope of services and effectively instructs patients about related financial obligations for care and service charges.
Attends and completes required training modules, in-services, and continuing education to maintain competency and professional licensure for demonstrated knowledge regarding the care and management of patients in the home and/or alternate care settings. Participates in multidisciplinary team conferences and provides mentoring to other nurses for orientation and supervisory activities as assigned. Effectively provides oversight and coordination of paraprofessionals in the home setting and may act as the Supervisor in the absence of the Supervisor or Nurse Manager as applicable in accordance with state and federal regulations.
Participates in nursing department on-call responsibilities.
Actively participates in facility process improvement program and assists Supervisor or Nurse Manager with chart audit functions as applicable.
Performs other related duties as directed by supervisor.
Supervisory Responsibilities
Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) No
Basic Education and/or Experience
Graduate of an accredited school of nursing and at least 1 year of experience as a registered nurse or recent graduate with prior experience as an IV Certified LVN/LPN with one year professional nursing experience.
Required license in Registered Nursing as granted by the state(s) of practice.
Current CPR certification.
Basic Qualifications
Demonstrated competency in patient care standards required for safe delivery of services and infusion skill sets applicable to agency programs and service needs. Advanced certification and training as applicable.
Required license to operate a motor vehicle in the state of practice with access to a vehicle for business travel with proof of liability insurance.
Basic knowledge of computer operating systems and software applications with the ability to apply knowledge in the effective use of nursing technology tools to communicate and document care provided.
Travel Requirements: (if required)
Willing to travel up to 100 % of the time for business purposes.
Preferred Qualifications & Interests (PQIs)
Bachelor of Science in Nursing as granted by an accredited school of nursing preferred.
Act as a program resource for local Account Executives and CMC staff. Responsible for all sales and marketing efforts in a specified territory and for growing top line revenue and margin of assigned therapy. Implement territory sales activities and is responsible for achieving sales objectives. Manages the sales process that ultimately results in customer commitment to Option Care.
Job Responsibilities:
Accounts include physicians, academic institutions, hospitals, manufacturers, disease foundations and associations, and payers within the assigned territory.
Develops and implements sales strategies for assigned territory.
Creates a territory sales plan and regularly assesses progress on opportunities.
Prioritizes accounts based on total potential, current referrals, likely profitability, service needs, and probability of success.
Plans activities and account routing to ensure sufficient coverage of all key customers.
Creates and updates short-and long-term account plans; utilizes to guide actions.
Identifies key customer decision makers and builds relationships to gain access to all decision makers.
Assesses and documents the competitive landscape within the account (e.g. pre-existing competitor relationships, presence of clinical liaison, etc.).
Sets account objectives and establishes plans for achieving objectives.
Tracks / records call activity and progress on referral opportunities.
Leverages internal sources (e.g. sales volume data) to identify high potential customers. Leverages external sources (e.g. third party data) to identify high potential customers. Uses all available information to understand customer needs and to identify opportunities.
Conveys and reinforces elements of the value proposition appropriate for each account and decision maker.
Adjusts messaging based on customer relationship life-cycle (e.g. potential new account vs. long-standing, loyal referral source).
Quantifies value in financial / economic terms to appropriate stakeholders.
Uses appropriate marketing materials and tools to convey consistent messaging across the organization.
Obtains a complete understanding of customer needs before offering a solution.
Leverages resources within the WIRS sales and operations organizations—including GMs, first line managers, clinical staff, and other sales roles—to assist in addressing customer issues.
Ensures accounts are effectively managed. Initiates and participates in marketing clinical program services to accounts.
Attends and presents at external customer meetings and internal meetings with other company functions as necessary to aid business development.
Supervisory Responsibilities
Does this position have supervisory responsibilities? NO
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
Basic Education and/or Experience Requirements
Bachelor’s degree and at least 4 years of pharmaceutical of healthcare sales experience.
Basic Qualifications
Experience applying Sales and Marketing principles and methods for showing, promoting, and selling products and services.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience developing and delivering presentations to various audience levels within an organization.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving object
Travel Requirements
Travel at least 75% of the time for business purposes (within state and out of state).
Preferred Qualifications
Clinical bachelor’s degree.
Infusion or related healthcare sales experience.
Managed Care sales experience with a focus on contracting and sales pull-through.
Experience selling to, and maintaining, physician office-based accounts.
Experience applying Sales and Marketing principles and methods for showing, promoting, and selling products and services.
Jan 22, 2020
Act as a program resource for local Account Executives and CMC staff. Responsible for all sales and marketing efforts in a specified territory and for growing top line revenue and margin of assigned therapy. Implement territory sales activities and is responsible for achieving sales objectives. Manages the sales process that ultimately results in customer commitment to Option Care.
Job Responsibilities:
Accounts include physicians, academic institutions, hospitals, manufacturers, disease foundations and associations, and payers within the assigned territory.
Develops and implements sales strategies for assigned territory.
Creates a territory sales plan and regularly assesses progress on opportunities.
Prioritizes accounts based on total potential, current referrals, likely profitability, service needs, and probability of success.
Plans activities and account routing to ensure sufficient coverage of all key customers.
Creates and updates short-and long-term account plans; utilizes to guide actions.
Identifies key customer decision makers and builds relationships to gain access to all decision makers.
Assesses and documents the competitive landscape within the account (e.g. pre-existing competitor relationships, presence of clinical liaison, etc.).
Sets account objectives and establishes plans for achieving objectives.
Tracks / records call activity and progress on referral opportunities.
Leverages internal sources (e.g. sales volume data) to identify high potential customers. Leverages external sources (e.g. third party data) to identify high potential customers. Uses all available information to understand customer needs and to identify opportunities.
Conveys and reinforces elements of the value proposition appropriate for each account and decision maker.
Adjusts messaging based on customer relationship life-cycle (e.g. potential new account vs. long-standing, loyal referral source).
Quantifies value in financial / economic terms to appropriate stakeholders.
Uses appropriate marketing materials and tools to convey consistent messaging across the organization.
Obtains a complete understanding of customer needs before offering a solution.
Leverages resources within the WIRS sales and operations organizations—including GMs, first line managers, clinical staff, and other sales roles—to assist in addressing customer issues.
Ensures accounts are effectively managed. Initiates and participates in marketing clinical program services to accounts.
Attends and presents at external customer meetings and internal meetings with other company functions as necessary to aid business development.
Supervisory Responsibilities
Does this position have supervisory responsibilities? NO
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
Basic Education and/or Experience Requirements
Bachelor’s degree and at least 4 years of pharmaceutical of healthcare sales experience.
Basic Qualifications
Experience applying Sales and Marketing principles and methods for showing, promoting, and selling products and services.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience developing and delivering presentations to various audience levels within an organization.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving object
Travel Requirements
Travel at least 75% of the time for business purposes (within state and out of state).
Preferred Qualifications
Clinical bachelor’s degree.
Infusion or related healthcare sales experience.
Managed Care sales experience with a focus on contracting and sales pull-through.
Experience selling to, and maintaining, physician office-based accounts.
Experience applying Sales and Marketing principles and methods for showing, promoting, and selling products and services.
Act as a program resource for local Account Executives and CMC staff. Responsible for all sales and marketing efforts in a specified territory and for growing top line revenue and margin of assigned therapy. Implement territory sales activities and is responsible for achieving sales objectives. Manages the sales process that ultimately results in customer commitment to Option Care.
Job Responsibilities:
Accounts include physicians, academic institutions, hospitals, manufacturers, disease foundations and associations, and payers within the assigned territory.
Develops and implements sales strategies for assigned territory.
Creates a territory sales plan and regularly assesses progress on opportunities.
Prioritizes accounts based on total potential, current referrals, likely profitability, service needs, and probability of success.
Plans activities and account routing to ensure sufficient coverage of all key customers.
Creates and updates short-and long-term account plans; utilizes to guide actions.
Identifies key customer decision makers and builds relationships to gain access to all decision makers.
Assesses and documents the competitive landscape within the account (e.g. pre-existing competitor relationships, presence of clinical liaison, etc.).
Sets account objectives and establishes plans for achieving objectives.
Tracks / records call activity and progress on referral opportunities.
Leverages internal sources (e.g. sales volume data) to identify high potential customers. Leverages external sources (e.g. third party data) to identify high potential customers. Uses all available information to understand customer needs and to identify opportunities.
Conveys and reinforces elements of the value proposition appropriate for each account and decision maker.
Adjusts messaging based on customer relationship life-cycle (e.g. potential new account vs. long-standing, loyal referral source).
Quantifies value in financial / economic terms to appropriate stakeholders.
Uses appropriate marketing materials and tools to convey consistent messaging across the organization.
Obtains a complete understanding of customer needs before offering a solution.
Leverages resources within the WIRS sales and operations organizations—including GMs, first line managers, clinical staff, and other sales roles—to assist in addressing customer issues.
Ensures accounts are effectively managed. Initiates and participates in marketing clinical program services to accounts.
Attends and presents at external customer meetings and internal meetings with other company functions as necessary to aid business development.
Supervisory Responsibilities
Does this position have supervisory responsibilities? NO
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
Basic Education and/or Experience Requirements
Bachelor’s degree and at least 4 years of pharmaceutical of healthcare sales experience.
Basic Qualifications
Experience applying Sales and Marketing principles and methods for showing, promoting, and selling products and services.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience developing and delivering presentations to various audience levels within an organization.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving object
Travel Requirements
Travel at least 75% of the time for business purposes (within state and out of state).
Preferred Qualifications
Clinical bachelor’s degree.
Infusion or related healthcare sales experience.
Managed Care sales experience with a focus on contracting and sales pull-through.
Experience selling to, and maintaining, physician office-based accounts.
Experience applying Sales and Marketing principles and methods for showing, promoting, and selling products and services.
Jan 22, 2020
Act as a program resource for local Account Executives and CMC staff. Responsible for all sales and marketing efforts in a specified territory and for growing top line revenue and margin of assigned therapy. Implement territory sales activities and is responsible for achieving sales objectives. Manages the sales process that ultimately results in customer commitment to Option Care.
Job Responsibilities:
Accounts include physicians, academic institutions, hospitals, manufacturers, disease foundations and associations, and payers within the assigned territory.
Develops and implements sales strategies for assigned territory.
Creates a territory sales plan and regularly assesses progress on opportunities.
Prioritizes accounts based on total potential, current referrals, likely profitability, service needs, and probability of success.
Plans activities and account routing to ensure sufficient coverage of all key customers.
Creates and updates short-and long-term account plans; utilizes to guide actions.
Identifies key customer decision makers and builds relationships to gain access to all decision makers.
Assesses and documents the competitive landscape within the account (e.g. pre-existing competitor relationships, presence of clinical liaison, etc.).
Sets account objectives and establishes plans for achieving objectives.
Tracks / records call activity and progress on referral opportunities.
Leverages internal sources (e.g. sales volume data) to identify high potential customers. Leverages external sources (e.g. third party data) to identify high potential customers. Uses all available information to understand customer needs and to identify opportunities.
Conveys and reinforces elements of the value proposition appropriate for each account and decision maker.
Adjusts messaging based on customer relationship life-cycle (e.g. potential new account vs. long-standing, loyal referral source).
Quantifies value in financial / economic terms to appropriate stakeholders.
Uses appropriate marketing materials and tools to convey consistent messaging across the organization.
Obtains a complete understanding of customer needs before offering a solution.
Leverages resources within the WIRS sales and operations organizations—including GMs, first line managers, clinical staff, and other sales roles—to assist in addressing customer issues.
Ensures accounts are effectively managed. Initiates and participates in marketing clinical program services to accounts.
Attends and presents at external customer meetings and internal meetings with other company functions as necessary to aid business development.
Supervisory Responsibilities
Does this position have supervisory responsibilities? NO
(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)
Basic Education and/or Experience Requirements
Bachelor’s degree and at least 4 years of pharmaceutical of healthcare sales experience.
Basic Qualifications
Experience applying Sales and Marketing principles and methods for showing, promoting, and selling products and services.
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Experience developing and delivering presentations to various audience levels within an organization.
Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving object
Travel Requirements
Travel at least 75% of the time for business purposes (within state and out of state).
Preferred Qualifications
Clinical bachelor’s degree.
Infusion or related healthcare sales experience.
Managed Care sales experience with a focus on contracting and sales pull-through.
Experience selling to, and maintaining, physician office-based accounts.
Experience applying Sales and Marketing principles and methods for showing, promoting, and selling products and services.
The Therapeutic Specialist is responsible for driving product sales through strong, value added relationships with customers. They also provide consultative solutions and services to existing and new customers for achieving assigned sales targets and profitable growth
Essential Functions
Territory / Account Management: Achieve assigned sales objective for the territory. Organize his/her territory / account to maximize sales impact. Review and analyze market data for developing and implementing business plans that focus on selling to targeted customer segments / business channels. Utilize given tools & technologies (sales automation system) to maximize sales effectiveness
Budget Management: Operate within the assigned expense budget. Complete administrative requirements including timely reporting, budget management, log-ins etc.
Customer Management: Execute calls on Sunovion customers to provide accurate product information and ensure availability of Sunovion products in the territory. Use skills and tools to understand customer needs and adjust sales approach accordingly. Build strong business relationships with prospective and current Sunovion customers
Partnerships: Partner with internal and external constituents to maximize customer satisfaction and drive profitable growth and sales targets
Self-Development: Complete all required training courses and continually update knowledge on product / disease state and pharmaceutical environment
Compliance Management: Comply with all legal and regulatory compliance requirements established by Sunovion and govern the sale and promotion of its pharmaceutical products
Minimum Education, Experience, Knowledge and Skills Required
Bachelors Degree required (life sciences preferred)
2+ years of pharmaceutical sales experience required, including account management, and demonstrated mastery of product and disease state knowledge.
Requirements for eligibility include, but are not limited to:
Significant customer (Psychiatrist) knowledge and understand the business channels and the business needs of each target within their defined territory.
Significant knowledge of CNS market, specifically Atypical Antipsychotics a plus.
Candidates must demonstrate a consistent track record of strong sales performance, with product launch experience preferred.
The candidate must be able to facilitate and lead relevant discussions on the clinical and economic benefits of promoted products and work closely with Sales, Marketing, Managed Markets and Leadership to present consistent data to the customer.
The candidate must also possess advanced account management skills including but not limited to: leadership, communication, negotiation and influence.
Candidates must provide two most immediate years of documented sales performance and two years of annual reviews.
The candidate must also possess high-level business acumen that would lead to ability to thrive in a single accountability sales model.
Demonstrated ability to analyze complex data to develop strategic and actionable business plans to deliver sales results.
Strong communication skills - written and verbal.
Proficient knowledge and understanding of the payer landscape including commercial, Medicaid, and Medicare.
Strong negotiating skills
Candidates must have excellent presentation & organizational skills and be proficient with a PC (PowerPoint, Word, Excel and sales force automation systems).
Extensive Travel within territory may be required, which may include both car and overnight air travel depending upon territory.
Some national travel to corporate headquarters, training and sales meetings may also be required on a periodic basis.
Work hours may include meetings scheduled outside of normal working hours.
Other requirements
Valid Driver's License
Confidential Data : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.
Compliance :Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sunovion are carried out with the "best" industry practices and the highest ethical standards.
Mental/Physical Requirements : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.
Jan 21, 2020
The Therapeutic Specialist is responsible for driving product sales through strong, value added relationships with customers. They also provide consultative solutions and services to existing and new customers for achieving assigned sales targets and profitable growth
Essential Functions
Territory / Account Management: Achieve assigned sales objective for the territory. Organize his/her territory / account to maximize sales impact. Review and analyze market data for developing and implementing business plans that focus on selling to targeted customer segments / business channels. Utilize given tools & technologies (sales automation system) to maximize sales effectiveness
Budget Management: Operate within the assigned expense budget. Complete administrative requirements including timely reporting, budget management, log-ins etc.
Customer Management: Execute calls on Sunovion customers to provide accurate product information and ensure availability of Sunovion products in the territory. Use skills and tools to understand customer needs and adjust sales approach accordingly. Build strong business relationships with prospective and current Sunovion customers
Partnerships: Partner with internal and external constituents to maximize customer satisfaction and drive profitable growth and sales targets
Self-Development: Complete all required training courses and continually update knowledge on product / disease state and pharmaceutical environment
Compliance Management: Comply with all legal and regulatory compliance requirements established by Sunovion and govern the sale and promotion of its pharmaceutical products
Minimum Education, Experience, Knowledge and Skills Required
Bachelors Degree required (life sciences preferred)
2+ years of pharmaceutical sales experience required, including account management, and demonstrated mastery of product and disease state knowledge.
Requirements for eligibility include, but are not limited to:
Significant customer (Psychiatrist) knowledge and understand the business channels and the business needs of each target within their defined territory.
Significant knowledge of CNS market, specifically Atypical Antipsychotics a plus.
Candidates must demonstrate a consistent track record of strong sales performance, with product launch experience preferred.
The candidate must be able to facilitate and lead relevant discussions on the clinical and economic benefits of promoted products and work closely with Sales, Marketing, Managed Markets and Leadership to present consistent data to the customer.
The candidate must also possess advanced account management skills including but not limited to: leadership, communication, negotiation and influence.
Candidates must provide two most immediate years of documented sales performance and two years of annual reviews.
The candidate must also possess high-level business acumen that would lead to ability to thrive in a single accountability sales model.
Demonstrated ability to analyze complex data to develop strategic and actionable business plans to deliver sales results.
Strong communication skills - written and verbal.
Proficient knowledge and understanding of the payer landscape including commercial, Medicaid, and Medicare.
Strong negotiating skills
Candidates must have excellent presentation & organizational skills and be proficient with a PC (PowerPoint, Word, Excel and sales force automation systems).
Extensive Travel within territory may be required, which may include both car and overnight air travel depending upon territory.
Some national travel to corporate headquarters, training and sales meetings may also be required on a periodic basis.
Work hours may include meetings scheduled outside of normal working hours.
Other requirements
Valid Driver's License
Confidential Data : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.
Compliance :Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sunovion are carried out with the "best" industry practices and the highest ethical standards.
Mental/Physical Requirements : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.
The Therapeutic Specialist is responsible for driving product sales through strong, value added relationships with customers. They also provide consultative solutions and services to existing and new customers for achieving assigned sales targets and profitable growth
Essential Functions
Territory / Account Management: Achieve assigned sales objective for the territory. Organize his/her territory / account to maximize sales impact. Review and analyze market data for developing and implementing business plans that focus on selling to targeted customer segments / business channels. Utilize given tools & technologies (sales automation system) to maximize sales effectiveness
Budget Management: Operate within the assigned expense budget. Complete administrative requirements including timely reporting, budget management, log-ins etc.
Customer Management: Execute calls on Sunovion customers to provide accurate product information and ensure availability of Sunovion products in the territory. Use skills and tools to understand customer needs and adjust sales approach accordingly. Build strong business relationships with prospective and current Sunovion customers
Partnerships: Partner with internal and external constituents to maximize customer satisfaction and drive profitable growth and sales targets
Self-Development: Complete all required training courses and continually update knowledge on product / disease state and pharmaceutical environment
Compliance Management: Comply with all legal and regulatory compliance requirements established by Sunovion and govern the sale and promotion of its pharmaceutical products
Minimum Education, Experience, Knowledge and Skills Required
Bachelors Degree required (life sciences preferred)
2+ years of pharmaceutical sales experience required, including account management, and demonstrated mastery of product and disease state knowledge.
Requirements for eligibility include, but are not limited to:
Significant customer (Psychiatrist) knowledge and understand the business channels and the business needs of each target within their defined territory.
Significant knowledge of CNS market, specifically Atypical Antipsychotics a plus.
Candidates must demonstrate a consistent track record of strong sales performance, with product launch experience preferred.
The candidate must be able to facilitate and lead relevant discussions on the clinical and economic benefits of promoted products and work closely with Sales, Marketing, Managed Markets and Leadership to present consistent data to the customer.
The candidate must also possess advanced account management skills including but not limited to: leadership, communication, negotiation and influence.
Candidates must provide two most immediate years of documented sales performance and two years of annual reviews.
The candidate must also possess high-level business acumen that would lead to ability to thrive in a single accountability sales model.
Demonstrated ability to analyze complex data to develop strategic and actionable business plans to deliver sales results.
Strong communication skills - written and verbal.
Proficient knowledge and understanding of the payer landscape including commercial, Medicaid, and Medicare.
Strong negotiating skills
Candidates must have excellent presentation & organizational skills and be proficient with a PC (PowerPoint, Word, Excel and sales force automation systems).
Extensive Travel within territory may be required, which may include both car and overnight air travel depending upon territory.
Some national travel to corporate headquarters, training and sales meetings may also be required on a periodic basis.
Work hours may include meetings scheduled outside of normal working hours.
Other requirements
Valid Driver's License
Confidential Data : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.
Compliance :Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sunovion are carried out with the "best" industry practices and the highest ethical standards.
Mental/Physical Requirements : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.
Jan 21, 2020
The Therapeutic Specialist is responsible for driving product sales through strong, value added relationships with customers. They also provide consultative solutions and services to existing and new customers for achieving assigned sales targets and profitable growth
Essential Functions
Territory / Account Management: Achieve assigned sales objective for the territory. Organize his/her territory / account to maximize sales impact. Review and analyze market data for developing and implementing business plans that focus on selling to targeted customer segments / business channels. Utilize given tools & technologies (sales automation system) to maximize sales effectiveness
Budget Management: Operate within the assigned expense budget. Complete administrative requirements including timely reporting, budget management, log-ins etc.
Customer Management: Execute calls on Sunovion customers to provide accurate product information and ensure availability of Sunovion products in the territory. Use skills and tools to understand customer needs and adjust sales approach accordingly. Build strong business relationships with prospective and current Sunovion customers
Partnerships: Partner with internal and external constituents to maximize customer satisfaction and drive profitable growth and sales targets
Self-Development: Complete all required training courses and continually update knowledge on product / disease state and pharmaceutical environment
Compliance Management: Comply with all legal and regulatory compliance requirements established by Sunovion and govern the sale and promotion of its pharmaceutical products
Minimum Education, Experience, Knowledge and Skills Required
Bachelors Degree required (life sciences preferred)
2+ years of pharmaceutical sales experience required, including account management, and demonstrated mastery of product and disease state knowledge.
Requirements for eligibility include, but are not limited to:
Significant customer (Psychiatrist) knowledge and understand the business channels and the business needs of each target within their defined territory.
Significant knowledge of CNS market, specifically Atypical Antipsychotics a plus.
Candidates must demonstrate a consistent track record of strong sales performance, with product launch experience preferred.
The candidate must be able to facilitate and lead relevant discussions on the clinical and economic benefits of promoted products and work closely with Sales, Marketing, Managed Markets and Leadership to present consistent data to the customer.
The candidate must also possess advanced account management skills including but not limited to: leadership, communication, negotiation and influence.
Candidates must provide two most immediate years of documented sales performance and two years of annual reviews.
The candidate must also possess high-level business acumen that would lead to ability to thrive in a single accountability sales model.
Demonstrated ability to analyze complex data to develop strategic and actionable business plans to deliver sales results.
Strong communication skills - written and verbal.
Proficient knowledge and understanding of the payer landscape including commercial, Medicaid, and Medicare.
Strong negotiating skills
Candidates must have excellent presentation & organizational skills and be proficient with a PC (PowerPoint, Word, Excel and sales force automation systems).
Extensive Travel within territory may be required, which may include both car and overnight air travel depending upon territory.
Some national travel to corporate headquarters, training and sales meetings may also be required on a periodic basis.
Work hours may include meetings scheduled outside of normal working hours.
Other requirements
Valid Driver's License
Confidential Data : All information (written, verbal, electronic, etc.) that an employee encounters is considered confidential.
Compliance :Achieve and maintain Compliance with all applicable regulatory, legal and operational rules and procedures, by ensuring that all plans and activities for and on behalf of Sunovion are carried out with the "best" industry practices and the highest ethical standards.
Mental/Physical Requirements : Fast paced environment handling multiple demands. Must be able to exercise appropriate judgment as necessary. Requires a high level of initiative and independence. Excellent written and oral communication skills required. Requires ability to use a personal computer for extended periods of time.
If you love to interact with patients and play a role in their overall healthcare experience, as our Phlebotomist, you’ll be able to do just that. Our technology is second to none in the industry, and you’ll work with new electronic reporting and accuracy tools, allowing you to focus on your patients with confidence and increase your success rates. Your tasks will include patient and specimen collection, packing and shipping of specimen, preparing samples in a safe and skillful manner. It is important work that requires sensitivity, accuracy and confidentiality. Your daily interaction with patients and sense of ownership will be essential to our success.
Job Duties/Responsibilities
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
Requirements
High school diploma or equivalent
Phlebotomy certification from an accredited agency is preferred
Previous experience as a phlebotomist
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
Jan 20, 2020
If you love to interact with patients and play a role in their overall healthcare experience, as our Phlebotomist, you’ll be able to do just that. Our technology is second to none in the industry, and you’ll work with new electronic reporting and accuracy tools, allowing you to focus on your patients with confidence and increase your success rates. Your tasks will include patient and specimen collection, packing and shipping of specimen, preparing samples in a safe and skillful manner. It is important work that requires sensitivity, accuracy and confidentiality. Your daily interaction with patients and sense of ownership will be essential to our success.
Job Duties/Responsibilities
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
Requirements
High school diploma or equivalent
Phlebotomy certification from an accredited agency is preferred
Previous experience as a phlebotomist
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
Oversees the operation of all areas of the center such as sales, customer service, clinical, and delivery
Ensures operational procedures comply with federal, state, local regulations that apply to DOT and FDA
Creates an environment of excellence in serving customers
Control inventory through purchasing of equipment and supplies
Job Requirements
Healthcare Sales experience is a plus but is not required
Supervisory responsibilities
High school graduate (diploma) or equivalent
Must be 18 years of age or older
Jan 20, 2020
Oversees the operation of all areas of the center such as sales, customer service, clinical, and delivery
Ensures operational procedures comply with federal, state, local regulations that apply to DOT and FDA
Creates an environment of excellence in serving customers
Control inventory through purchasing of equipment and supplies
Job Requirements
Healthcare Sales experience is a plus but is not required
Supervisory responsibilities
High school graduate (diploma) or equivalent
Must be 18 years of age or older
One of the Nation’s major suppliers of in-home oxygen & respiratory therapy seeks a Sales Representative. Responsibilities include establishing and maintaining relationships with referral sources in the medical community and conducting in-services educating them in the use and application of medical equipment. Responsible for:
obtaining a predetermined number of referrals and setups from referral sources per month
preparing and submitting approval plans for sales territory management
providing marketing information to management as requested and/or made available
Job Requirements
Previous experience selling in the home healthcare field preferred
Knowledge of basic selling skills, Medicare, insurance reimbursement and accounting practices a plus
Must have excellent human relations skills, and be computer literate
High school graduate (diploma) or equivalent
Must be 18 years of age or older
Jan 20, 2020
One of the Nation’s major suppliers of in-home oxygen & respiratory therapy seeks a Sales Representative. Responsibilities include establishing and maintaining relationships with referral sources in the medical community and conducting in-services educating them in the use and application of medical equipment. Responsible for:
obtaining a predetermined number of referrals and setups from referral sources per month
preparing and submitting approval plans for sales territory management
providing marketing information to management as requested and/or made available
Job Requirements
Previous experience selling in the home healthcare field preferred
Knowledge of basic selling skills, Medicare, insurance reimbursement and accounting practices a plus
Must have excellent human relations skills, and be computer literate
High school graduate (diploma) or equivalent
Must be 18 years of age or older
The Thought Leader Liaison, Dupilumab role is a field-based, marketing role (non-sales focused) position, working closely with Respiratory U.S Key Thought Leaders (KTLs) to ensure cross-functional commercial resources are made available as appropriate. The three primary areas of focus, but not limited to these, for a TLL are Respiratory KTL engagement, executive encounters management, and liaising with marketing. All TLL interactions are always within label, and consistent with commercial compliance, legal and regulatory guidelines.
A TLL will work closely, and within approved SOPs, with other field professionals, including but not limited to SBDs (Senior Business Director), RBDs (Regional Business Directors), ABMs (Area Business Managers) in addition to home office based colleagues in Marketing, Medical Affairs, Sales, and Market Access. The behaviors that are critical for success are collaboration, communication, planning, relationship building, and the ability to execute tactical initiatives and provide timely feedback. TLLs will report directly to the Director, Dupilumab Respiratory Stakeholder Lead and indirectly to the Sr. Director Stakeholder Lead (SDTLL).
Job Responsibilities:
The TLL job responsibilities are focused primarily on three key areas.
KTL Engagement:
Aligning with cross functional account plans & teams, the TLL orchestrates resources with the top 10%-15% of KTLs , as assigned by the DTLL
Identify, profile, cultivate and maintain long-term relationships with KTLs within the Respiratory community
Conduct substantial business on-label conversations focused on topics; such as product, disease state, and company, at appropriate venues, in and outside the office setting
Executing unique, on label, and approved KTL programming; such as disease state and product programming, as directed by leadership
A TLL is expected to compliantly collaborate and communicate with the field commercial team on each assigned KTL, to ensure strategic and tactical cohesiveness
Single point of contact to resolve KTL issues when directed, by the DTLL and/or Headquarters
Execute a customer centric needs based approach with targeted KTLs
Assisting with on-label KTL development, including speakers, with approved decks and materials
Orchestrates KTL Executive Encounters and Engagement
Plan and execute KTL engagements and executive encounters at local, regional and nationals conferences, POAs, in field engagements, and other venues as directed in a complaint manner
Act as a liaison between KTLs and home office cross-functional teams
Marketing:
Work with targeted KTLs to obtain feedback on new Respiratory Franchise and Brand-related marketing strategies/materials. All materials and programs a TLL will request feedback will be approved by legal, compliance and regulatory.
Provide feedback to commercial leadership on various topics as requested
Become the single point of contact for high volume speaker logistic/scheduling and working cross functionally to ensure appropriate communication
Provide advisory board participant recommendations
Provide speaker recommendations to marketing when requested
Assist in the execution of commercial contracts when requested
Basic Qualifications:
Bachelor's degree
A minimum of five years of work experience in one or more of the following: field sales, product marketing, or medical / clinical experience in the same or related therapeutic area within the pharmaceutical / biotech industry
Respiratory or biologic marketplace experience required
Preferred Qualifications:
Master's degree
Launch experience
Marketing experience
Demonstrated leadership skills
Ability to assemble and lead cross-functional teams toward a shared vision of success
Ability to execute against strategic and tactical plans under tight timelines
Ability to present ideas effectively to individuals or groups, targeting presentation to the needs of the audience
Strong organizational skills
Strong project management experience, including superior analytical and planning skills.
Ability to manage multiple projects simultaneously
Special Working Conditions:
Valid driver's license
Must reside within the geographic area of the assigned territory, or within a reasonable distance as determined by the SDTLL
Ability to travel ~ 60% - 80%; could be less based on geography
Ability to travel to meetings/trainings/programs as necessary
Must work within label, and regulatory and legal compliance guidelines
Jan 14, 2020
The Thought Leader Liaison, Dupilumab role is a field-based, marketing role (non-sales focused) position, working closely with Respiratory U.S Key Thought Leaders (KTLs) to ensure cross-functional commercial resources are made available as appropriate. The three primary areas of focus, but not limited to these, for a TLL are Respiratory KTL engagement, executive encounters management, and liaising with marketing. All TLL interactions are always within label, and consistent with commercial compliance, legal and regulatory guidelines.
A TLL will work closely, and within approved SOPs, with other field professionals, including but not limited to SBDs (Senior Business Director), RBDs (Regional Business Directors), ABMs (Area Business Managers) in addition to home office based colleagues in Marketing, Medical Affairs, Sales, and Market Access. The behaviors that are critical for success are collaboration, communication, planning, relationship building, and the ability to execute tactical initiatives and provide timely feedback. TLLs will report directly to the Director, Dupilumab Respiratory Stakeholder Lead and indirectly to the Sr. Director Stakeholder Lead (SDTLL).
Job Responsibilities:
The TLL job responsibilities are focused primarily on three key areas.
KTL Engagement:
Aligning with cross functional account plans & teams, the TLL orchestrates resources with the top 10%-15% of KTLs , as assigned by the DTLL
Identify, profile, cultivate and maintain long-term relationships with KTLs within the Respiratory community
Conduct substantial business on-label conversations focused on topics; such as product, disease state, and company, at appropriate venues, in and outside the office setting
Executing unique, on label, and approved KTL programming; such as disease state and product programming, as directed by leadership
A TLL is expected to compliantly collaborate and communicate with the field commercial team on each assigned KTL, to ensure strategic and tactical cohesiveness
Single point of contact to resolve KTL issues when directed, by the DTLL and/or Headquarters
Execute a customer centric needs based approach with targeted KTLs
Assisting with on-label KTL development, including speakers, with approved decks and materials
Orchestrates KTL Executive Encounters and Engagement
Plan and execute KTL engagements and executive encounters at local, regional and nationals conferences, POAs, in field engagements, and other venues as directed in a complaint manner
Act as a liaison between KTLs and home office cross-functional teams
Marketing:
Work with targeted KTLs to obtain feedback on new Respiratory Franchise and Brand-related marketing strategies/materials. All materials and programs a TLL will request feedback will be approved by legal, compliance and regulatory.
Provide feedback to commercial leadership on various topics as requested
Become the single point of contact for high volume speaker logistic/scheduling and working cross functionally to ensure appropriate communication
Provide advisory board participant recommendations
Provide speaker recommendations to marketing when requested
Assist in the execution of commercial contracts when requested
Basic Qualifications:
Bachelor's degree
A minimum of five years of work experience in one or more of the following: field sales, product marketing, or medical / clinical experience in the same or related therapeutic area within the pharmaceutical / biotech industry
Respiratory or biologic marketplace experience required
Preferred Qualifications:
Master's degree
Launch experience
Marketing experience
Demonstrated leadership skills
Ability to assemble and lead cross-functional teams toward a shared vision of success
Ability to execute against strategic and tactical plans under tight timelines
Ability to present ideas effectively to individuals or groups, targeting presentation to the needs of the audience
Strong organizational skills
Strong project management experience, including superior analytical and planning skills.
Ability to manage multiple projects simultaneously
Special Working Conditions:
Valid driver's license
Must reside within the geographic area of the assigned territory, or within a reasonable distance as determined by the SDTLL
Ability to travel ~ 60% - 80%; could be less based on geography
Ability to travel to meetings/trainings/programs as necessary
Must work within label, and regulatory and legal compliance guidelines
The Medical Sales Professional (MSP) is responsible for growing, managing, developing, and representing Lemborexant in their respected territory. The MSP is the territory business owner responsible for creating strategies and executing tactics to generate product utilization that consistently achieve sales goals while conveying Eisai’s human health care mission (hhc). The Medical Sales Professional will be required to be an expert on all aspects of the insomnia, our product, and the competitive landscape, including coverage and reimbursement. They will build and develop professional relationships with appropriate HCPs and other healthcare professionals and office staff, and be expected to work cross-functionally while adhering to all of Eisai’s ethics and compliance standards.
Essential Functions 1. Achieve sales goals and drive appropriate utilization of assigned products through effective use of the Challenger Sales model, creating and maintaining an effective plan, and precise execution of sales and brand strategies; including effective and compliant utilization of available resources (i.e. approved sales aids and materials, educational lunches, speaker programs). 2. Collaborate with the Eisai team, including other field-based and home office personnel teams to proactively develop strategies that address customer needs, local market dynamics and trends, and support brand and corporate objectives within assigned geography. Includes participating in initiatives to support sales success as assigned (e.g. participate in industry related congresses, local and regional meetings and medical conferences). 3. Develop deep knowledge of insomnia industry, local and regional market trends, disease state, product, and competitor knowledge. Leverage expertise and knowledge to anticipate and effectively manage business opportunities and challenges with HCPs in assigned geography (75-80% of targets will be General Practitioners and Family Medicine.) 4. Ensure individual compliance with Eisai policies and procedures.
Qualifications
Requirements •Bachelor’s degree required •2 or more years of pharmaceutical sales experience, strongly preferred •A minimum of 3 years of business-to-business sales experience, required •Strong business acumen •Demonstrated ability to establish and maintain strong business relationships. Proven ability to network and build strong relationships with customers •Valid US driver’s license and a driving record in compliance with company standards •Ability to safely and successfully operate a motor vehicle is required •Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements. •Strong verbal and written communication skills •Strong negotiating skills •Effective consultative selling skills •When necessary, travel overnight including within territory and to conferences, training and sales meetings.
Jan 14, 2020
The Medical Sales Professional (MSP) is responsible for growing, managing, developing, and representing Lemborexant in their respected territory. The MSP is the territory business owner responsible for creating strategies and executing tactics to generate product utilization that consistently achieve sales goals while conveying Eisai’s human health care mission (hhc). The Medical Sales Professional will be required to be an expert on all aspects of the insomnia, our product, and the competitive landscape, including coverage and reimbursement. They will build and develop professional relationships with appropriate HCPs and other healthcare professionals and office staff, and be expected to work cross-functionally while adhering to all of Eisai’s ethics and compliance standards.
Essential Functions 1. Achieve sales goals and drive appropriate utilization of assigned products through effective use of the Challenger Sales model, creating and maintaining an effective plan, and precise execution of sales and brand strategies; including effective and compliant utilization of available resources (i.e. approved sales aids and materials, educational lunches, speaker programs). 2. Collaborate with the Eisai team, including other field-based and home office personnel teams to proactively develop strategies that address customer needs, local market dynamics and trends, and support brand and corporate objectives within assigned geography. Includes participating in initiatives to support sales success as assigned (e.g. participate in industry related congresses, local and regional meetings and medical conferences). 3. Develop deep knowledge of insomnia industry, local and regional market trends, disease state, product, and competitor knowledge. Leverage expertise and knowledge to anticipate and effectively manage business opportunities and challenges with HCPs in assigned geography (75-80% of targets will be General Practitioners and Family Medicine.) 4. Ensure individual compliance with Eisai policies and procedures.
Qualifications
Requirements •Bachelor’s degree required •2 or more years of pharmaceutical sales experience, strongly preferred •A minimum of 3 years of business-to-business sales experience, required •Strong business acumen •Demonstrated ability to establish and maintain strong business relationships. Proven ability to network and build strong relationships with customers •Valid US driver’s license and a driving record in compliance with company standards •Ability to safely and successfully operate a motor vehicle is required •Must successfully complete all company training programs and pass the company certification process, as well as all customer mandated and vendor credentialing requirements. •Strong verbal and written communication skills •Strong negotiating skills •Effective consultative selling skills •When necessary, travel overnight including within territory and to conferences, training and sales meetings.
We are a diverse and fast growing pharmaceutical company that is committed to focusing on patient health while delivering consistently high performance. Our Pharmaceutical Sales Rep team provides the overall direction for our company, and provide us with the tools necessary to rise to any challenge by leveraging our collective hard work and effort along with our unwavering competitive spirit. These values help our Pharmaceutical Sales Representatives set goals based on our organization’s potential and what we hope it will become.
We are looking for a consistent and driven high performance with proven selling skills to join its innovative and skilled Pharmaceutical Sales Rep organization.Each Pharmaceutical Sales Rep will be responsible for establishing, promoting and maintaining a high level of sales.
Our Pharmaceutical Sales Representative responsibilities:
Promote and sell products to current and potential customers within a defined geography.
Develop, analyze, prioritize and execute in order to execute territory plans to achieve business results through compliant means.
Uses functional and technical knowledge of pharmacology products, healthcare, pharmaceutical market places, managed care, and customer markets to meet or exceed customer needs. Understand and execute sales territory management and customer development.
Establish and maintain excellent communications and sound working relationships with physicians and healthcare providers.
Actively participate in scheduled Company sales meetings, district and regional conference calls and other business meetings.
Demonstrate honesty and integrity while modeling behaviors consistent with company standards and policies for business and compliance related matters.
Other related duties as required.
The Pharmaceutical Sales Rep opening qualifications:
Have some sales abilities or sales experience in quota driven role
Some education or knowledge of pharmaceutical and healthcare products
Demonstration of sustained, high performance in current position and strong aptitude for learning
High sense of urgency in particular with regards to customer service orientation
Strong business acumen and ability to understand market opportunities
Must be able to acquire all industry certifications and/or credentials
Strong knowledge of the business and market in the assigned territory is preferred
Completion of some entry Pharmaceutical Sales training or industry education
Ability to thrive in a highly driven culture that is performance based, fast paced, and results oriented
Must maintain a high degree of integrity and be highly ethical at all times
Interviews are being conducting right away. Please apply for this opportunity immediately. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.
EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Jan 13, 2020
Full time
We are a diverse and fast growing pharmaceutical company that is committed to focusing on patient health while delivering consistently high performance. Our Pharmaceutical Sales Rep team provides the overall direction for our company, and provide us with the tools necessary to rise to any challenge by leveraging our collective hard work and effort along with our unwavering competitive spirit. These values help our Pharmaceutical Sales Representatives set goals based on our organization’s potential and what we hope it will become.
We are looking for a consistent and driven high performance with proven selling skills to join its innovative and skilled Pharmaceutical Sales Rep organization.Each Pharmaceutical Sales Rep will be responsible for establishing, promoting and maintaining a high level of sales.
Our Pharmaceutical Sales Representative responsibilities:
Promote and sell products to current and potential customers within a defined geography.
Develop, analyze, prioritize and execute in order to execute territory plans to achieve business results through compliant means.
Uses functional and technical knowledge of pharmacology products, healthcare, pharmaceutical market places, managed care, and customer markets to meet or exceed customer needs. Understand and execute sales territory management and customer development.
Establish and maintain excellent communications and sound working relationships with physicians and healthcare providers.
Actively participate in scheduled Company sales meetings, district and regional conference calls and other business meetings.
Demonstrate honesty and integrity while modeling behaviors consistent with company standards and policies for business and compliance related matters.
Other related duties as required.
The Pharmaceutical Sales Rep opening qualifications:
Have some sales abilities or sales experience in quota driven role
Some education or knowledge of pharmaceutical and healthcare products
Demonstration of sustained, high performance in current position and strong aptitude for learning
High sense of urgency in particular with regards to customer service orientation
Strong business acumen and ability to understand market opportunities
Must be able to acquire all industry certifications and/or credentials
Strong knowledge of the business and market in the assigned territory is preferred
Completion of some entry Pharmaceutical Sales training or industry education
Ability to thrive in a highly driven culture that is performance based, fast paced, and results oriented
Must maintain a high degree of integrity and be highly ethical at all times
Interviews are being conducting right away. Please apply for this opportunity immediately. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.
EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
We are a diverse and fast growing pharmaceutical company that is committed to focusing on patient health while delivering consistently high performance. Our Pharmaceutical Sales Rep team provides the overall direction for our company, and provide us with the tools necessary to rise to any challenge by leveraging our collective hard work and effort along with our unwavering competitive spirit. These values help our Pharmaceutical Sales Representatives set goals based on our organization’s potential and what we hope it will become.
We are looking for a consistent and driven high performance with proven selling skills to join its innovative and skilled Pharmaceutical Sales Rep organization.Each Pharmaceutical Sales Rep will be responsible for establishing, promoting and maintaining a high level of sales.
Our Pharmaceutical Sales Representative responsibilities:
Promote and sell products to current and potential customers within a defined geography.
Develop, analyze, prioritize and execute in order to execute territory plans to achieve business results through compliant means.
Uses functional and technical knowledge of pharmacology products, healthcare, pharmaceutical market places, managed care, and customer markets to meet or exceed customer needs. Understand and execute sales territory management and customer development.
Establish and maintain excellent communications and sound working relationships with physicians and healthcare providers.
Actively participate in scheduled Company sales meetings, district and regional conference calls and other business meetings.
Demonstrate honesty and integrity while modeling behaviors consistent with company standards and policies for business and compliance related matters.
Other related duties as required.
The Pharmaceutical Sales Rep opening qualifications:
Have some sales abilities or sales experience in quota driven role
Some education or knowledge of pharmaceutical and healthcare products
Demonstration of sustained, high performance in current position and strong aptitude for learning
High sense of urgency in particular with regards to customer service orientation
Strong business acumen and ability to understand market opportunities
Must be able to acquire all industry certifications and/or credentials
Strong knowledge of the business and market in the assigned territory is preferred
Completion of some entry Pharmaceutical Sales training or industry education
Ability to thrive in a highly driven culture that is performance based, fast paced, and results oriented
Must maintain a high degree of integrity and be highly ethical at all times
Interviews are being conducting right away. Please apply for this opportunity immediately. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.
EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
Jan 13, 2020
Full time
We are a diverse and fast growing pharmaceutical company that is committed to focusing on patient health while delivering consistently high performance. Our Pharmaceutical Sales Rep team provides the overall direction for our company, and provide us with the tools necessary to rise to any challenge by leveraging our collective hard work and effort along with our unwavering competitive spirit. These values help our Pharmaceutical Sales Representatives set goals based on our organization’s potential and what we hope it will become.
We are looking for a consistent and driven high performance with proven selling skills to join its innovative and skilled Pharmaceutical Sales Rep organization.Each Pharmaceutical Sales Rep will be responsible for establishing, promoting and maintaining a high level of sales.
Our Pharmaceutical Sales Representative responsibilities:
Promote and sell products to current and potential customers within a defined geography.
Develop, analyze, prioritize and execute in order to execute territory plans to achieve business results through compliant means.
Uses functional and technical knowledge of pharmacology products, healthcare, pharmaceutical market places, managed care, and customer markets to meet or exceed customer needs. Understand and execute sales territory management and customer development.
Establish and maintain excellent communications and sound working relationships with physicians and healthcare providers.
Actively participate in scheduled Company sales meetings, district and regional conference calls and other business meetings.
Demonstrate honesty and integrity while modeling behaviors consistent with company standards and policies for business and compliance related matters.
Other related duties as required.
The Pharmaceutical Sales Rep opening qualifications:
Have some sales abilities or sales experience in quota driven role
Some education or knowledge of pharmaceutical and healthcare products
Demonstration of sustained, high performance in current position and strong aptitude for learning
High sense of urgency in particular with regards to customer service orientation
Strong business acumen and ability to understand market opportunities
Must be able to acquire all industry certifications and/or credentials
Strong knowledge of the business and market in the assigned territory is preferred
Completion of some entry Pharmaceutical Sales training or industry education
Ability to thrive in a highly driven culture that is performance based, fast paced, and results oriented
Must maintain a high degree of integrity and be highly ethical at all times
Interviews are being conducting right away. Please apply for this opportunity immediately. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people.
EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet
In the absence of the center manager, this position has ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT. In most centers, the Assistant Manager will have primary responsibility for day-to-day center operations. Serves as the main management support to CSL Plasma services center manager Ensures on-going improvements and act as liaison with all corporate functions to ensure center compliance and performance
• In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. • Independently determine center labor usage to meet business needs. Support meeting the established center production goals. • In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records. • Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed. • In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. • In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records. • In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities. • In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate. • In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. • In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits. • Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. • In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits. • Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times. • In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. • In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. • In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness. • In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors. • Maintain confidentiality of all personnel, donor and center information. • Perform other job-related duties as assigned.
Education • Bachelor’s Degree preferred • Equivalent combination of education and professional work experience required
Experience • Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR • Completion of CSL Plasma Leadership Development program Additional Comments • Maintain company Technical Training certification Working Conditions (physical & mental requirements) • Ability to make decisions which have significant impact on the department’s creditability, operations and services • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations • Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies • Overnight travel required up to 10% of the time • Generally spends 80% of the time standing and walking and 20% of the time sitting • Occasionally lift and carry up to 25 lbs. • Occasionally perform tasks while standing and walking up to 100% of the time • See, hear and speak with customers and center employees • Approximately 60% of the time is spent managing center by auditing, improving operations and observing ongoing operations through the center • Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Fast paced environment with frequent interruptions
Jan 13, 2020
In the absence of the center manager, this position has ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT. In most centers, the Assistant Manager will have primary responsibility for day-to-day center operations. Serves as the main management support to CSL Plasma services center manager Ensures on-going improvements and act as liaison with all corporate functions to ensure center compliance and performance
• In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. • Independently determine center labor usage to meet business needs. Support meeting the established center production goals. • In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records. • Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed. • In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. • In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records. • In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities. • In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate. • In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. • In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits. • Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. • In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits. • Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times. • In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. • In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. • In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness. • In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors. • Maintain confidentiality of all personnel, donor and center information. • Perform other job-related duties as assigned.
Education • Bachelor’s Degree preferred • Equivalent combination of education and professional work experience required
Experience • Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR • Completion of CSL Plasma Leadership Development program Additional Comments • Maintain company Technical Training certification Working Conditions (physical & mental requirements) • Ability to make decisions which have significant impact on the department’s creditability, operations and services • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations • Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies • Overnight travel required up to 10% of the time • Generally spends 80% of the time standing and walking and 20% of the time sitting • Occasionally lift and carry up to 25 lbs. • Occasionally perform tasks while standing and walking up to 100% of the time • See, hear and speak with customers and center employees • Approximately 60% of the time is spent managing center by auditing, improving operations and observing ongoing operations through the center • Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Fast paced environment with frequent interruptions
• This position should not be involved in manufacturing activities and must be independent from production with no additional responsibilities. Responsible for establishing and implementing effective Quality systems. • Ensures the activities and controls used to determine the accuracy and reliability of the establishments’ personnel, equipment, reagents and operations in the manufacturing of blood products including testing and product release • Collaborate with center management to ensure compliance with all relevant regulations, laws, standards and Company policies, and that the Center is “inspection ready” at all times • Lead quality team to ensure all staff is competently performing their duties as evidenced by findings of a program of monitoring, tracking and trending of key metrics • Responsible for hiring, retention and development of quality staff • Lead investigations to determine root causes, corrective/preventative actions and appropriate coordination/leadership of process improvements • Proactively facilitate communication and interdepartmental coordination quality issues and host audits
Ensure center is “inspection ready” at all times by managing adherence to Standard Operating Procedures (SOPs), compliance policies and the quality system, utilizing sound Quality principles, self-inspection learnings, non-conformity discovery and appropriate remediation. Prepare regular reports to center, area and corporate quality management as to the state of quality and systems at the center. • Manage site Quality Control program including but not limited to calibrations management, monitoring of compliance to defined processes (e.g. sampling, competency checks, Key Performance Indicators (KPIs), trending and analysis of KPIs, root cause and failure mode impact assessment and change management. • Lead and develop direct reports ensuring they are competently skilled to perform their QA roles. Lead by example; consistently motivate staff through education to high levels of competency that drive success in a dynamic and regulated environment. Upon proper review with center and quality management, recruit, hire, conduct performance reviews and enact corrective actions, up to and including termination. • Participate with management to develop programs and methods to streamline center processes resulting in improved customer/donor service, product yields and financial results while maintaining compliance and quality. Working knowledge of the change management process and appropriately raise ideas for consideration for change locally and upward to quality and area management. • Receive and provide feedback to staff on observations leading to improved adherence to GMP standards. Report concerns or deficiencies to area personnel and/or area management immediately. Make recommendations for remedial actions to resolve audit observations and other non-compliance issues of deficiencies. • Lead and function as the key quality representative for site supplier, customer and regulatory audits. Lead center review of findings, coordination of remediation (CAPA), if needed and successful closure of audits timely. Utilize quality tools and applications to facilitate understanding of issues and documentation. • Maintain clean efficient work environment and ensures sufficient operating supplies and availability of forms, as needed. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine audits of internal procedures and documentation, as necessary. Promote safety in all actions. • Adhere to all HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure HR compliance and ensure center management is doing the same. • Comply with all federal, state and local regulatory and company policies and procedures. • Responsible for notification to the ADOQ for any event that negatively affects the safety, quality, identity, purity or potency of the product that results in pausing or disruption of business. If necessary, notification must be elevated to any of the following, Regional Director, Associate Director of QA, Divisional Director or Director of Quality Systems and Assurance. • Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyper immune programs at the center if applicable. • Lead investigations and deviations to determine root cause, correction/preventative actions and effectiveness checks. Monitor CAPA’s and effectiveness checks to ensure issues are resolved. • Perform other job-related duties as assigned. Education • Bachelor’s Degree preferred • Equivalent combination of education and professional work experience required
Experience • Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others, OR • 1 year Quality experience (CSA/CSAb) required OR • Completion of CSL Plasma Leadership Development program
Additional Comments • Maintain company Technical Training certification • Knowledge of ever-changing and complex government and industry regulations, and ability to monitor compliance with these regulations • Monitor and manage entire financial responsibility of the center • Proficient in English
Working Conditions (physical & mental requirements) • Ability to make decisions which have significant impact on the department’s creditability, operations and services • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Overnight travel required up to 10% of the time • Generally spends 80% of the time standing and walking and 20% of time sitting • Occasionally lift and carry up to 25 lbs. • Exposure to hot and cold temperatures, sudden temperature changes working with freezers and various odors • Exposure to human source products and various chemicals including isopropyl, ethyl alcohol, carbon dioxide, iodine, bleach, germicide solution, etc. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Fast paced environment with frequent interruptions
Jan 13, 2020
• This position should not be involved in manufacturing activities and must be independent from production with no additional responsibilities. Responsible for establishing and implementing effective Quality systems. • Ensures the activities and controls used to determine the accuracy and reliability of the establishments’ personnel, equipment, reagents and operations in the manufacturing of blood products including testing and product release • Collaborate with center management to ensure compliance with all relevant regulations, laws, standards and Company policies, and that the Center is “inspection ready” at all times • Lead quality team to ensure all staff is competently performing their duties as evidenced by findings of a program of monitoring, tracking and trending of key metrics • Responsible for hiring, retention and development of quality staff • Lead investigations to determine root causes, corrective/preventative actions and appropriate coordination/leadership of process improvements • Proactively facilitate communication and interdepartmental coordination quality issues and host audits
Ensure center is “inspection ready” at all times by managing adherence to Standard Operating Procedures (SOPs), compliance policies and the quality system, utilizing sound Quality principles, self-inspection learnings, non-conformity discovery and appropriate remediation. Prepare regular reports to center, area and corporate quality management as to the state of quality and systems at the center. • Manage site Quality Control program including but not limited to calibrations management, monitoring of compliance to defined processes (e.g. sampling, competency checks, Key Performance Indicators (KPIs), trending and analysis of KPIs, root cause and failure mode impact assessment and change management. • Lead and develop direct reports ensuring they are competently skilled to perform their QA roles. Lead by example; consistently motivate staff through education to high levels of competency that drive success in a dynamic and regulated environment. Upon proper review with center and quality management, recruit, hire, conduct performance reviews and enact corrective actions, up to and including termination. • Participate with management to develop programs and methods to streamline center processes resulting in improved customer/donor service, product yields and financial results while maintaining compliance and quality. Working knowledge of the change management process and appropriately raise ideas for consideration for change locally and upward to quality and area management. • Receive and provide feedback to staff on observations leading to improved adherence to GMP standards. Report concerns or deficiencies to area personnel and/or area management immediately. Make recommendations for remedial actions to resolve audit observations and other non-compliance issues of deficiencies. • Lead and function as the key quality representative for site supplier, customer and regulatory audits. Lead center review of findings, coordination of remediation (CAPA), if needed and successful closure of audits timely. Utilize quality tools and applications to facilitate understanding of issues and documentation. • Maintain clean efficient work environment and ensures sufficient operating supplies and availability of forms, as needed. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Conduct routine audits of internal procedures and documentation, as necessary. Promote safety in all actions. • Adhere to all HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure HR compliance and ensure center management is doing the same. • Comply with all federal, state and local regulatory and company policies and procedures. • Responsible for notification to the ADOQ for any event that negatively affects the safety, quality, identity, purity or potency of the product that results in pausing or disruption of business. If necessary, notification must be elevated to any of the following, Regional Director, Associate Director of QA, Divisional Director or Director of Quality Systems and Assurance. • Maintain confidentiality of all personnel, donor and center information. Understand policies and procedures associated with hyper immune programs at the center if applicable. • Lead investigations and deviations to determine root cause, correction/preventative actions and effectiveness checks. Monitor CAPA’s and effectiveness checks to ensure issues are resolved. • Perform other job-related duties as assigned. Education • Bachelor’s Degree preferred • Equivalent combination of education and professional work experience required
Experience • Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others, OR • 1 year Quality experience (CSA/CSAb) required OR • Completion of CSL Plasma Leadership Development program
Additional Comments • Maintain company Technical Training certification • Knowledge of ever-changing and complex government and industry regulations, and ability to monitor compliance with these regulations • Monitor and manage entire financial responsibility of the center • Proficient in English
Working Conditions (physical & mental requirements) • Ability to make decisions which have significant impact on the department’s creditability, operations and services • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Overnight travel required up to 10% of the time • Generally spends 80% of the time standing and walking and 20% of time sitting • Occasionally lift and carry up to 25 lbs. • Exposure to hot and cold temperatures, sudden temperature changes working with freezers and various odors • Exposure to human source products and various chemicals including isopropyl, ethyl alcohol, carbon dioxide, iodine, bleach, germicide solution, etc. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Fast paced environment with frequent interruptions
Responsible for the evaluation of donor suitability for automated pheresis procedures. Administration and supervision of approved immunizations other than red blood cell immunizations. Provides limited emergency medical care to donors and staff, including the administration of medication or treatments in accordance with licensure or certification.
1 Promotes positive customer relations with all donors. 2 Conducts confidential and effective interviews with donors to obtain necessary information regarding suitability to donate plasma. 3 In conjunction with the Center Medical Director and/or Center Physician responds to medically related questions from staff including donor suitability and provides information to staff on medically related issues. 4 Performs medical history reviews and health assessments on donors. Assesses results of donor screening and laboratory tests to determine initial and continuing donor suitability. 5 Notifies and counsels donors regarding reactive test results. Refers donors to community facilities for follow-up and counseling. 6 Explains informed consent to applicant donors. This includes explanation of procedures, hazards and potential adverse events; explanation of immunization schedules, dose and antibody response; providing clear opportunity for donor to refuse participation; obtaining signature and date certifying informed consent. 7 Handles medical emergencies at the Center by providing routine care as outlined in Standard Operating Procedures (SOPs); elevates situations to Center Physician or local medical service providers as required. Periodically checks emergency kits to assure supplies are present and in-date. 8 Reviews test results and determines continued donor suitability. Follows SOPs regarding acceptable ranges of four-month required test (PE/STS) reports. Maintains knowledge of and apply all rules regarding four-month approvals and grace periods. 9 Assess signs and symptoms a donor may exhibit that may result in the inability to continue donating. 10 Manages employee hepatitis B and influenza immunization program, including administration of immunizations. 11 Understands the policies and procedures associated with hyper immune programs at the center where applicable, and oversees donor immunization programs. Reviews antibody titer results as required. Maintains awareness of appropriate immunization schedule for each antigen. 12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17 Perform other job-related duties as assigned.
Education • Graduation from a paramedic, nursing, physician assistant, chiropractic, medical school or naturopathic medical training program • If graduation is from a foreign allopathic or osteopathic medical school, must also currently be licensed as a physician or state certification as an emergency medical technician
Experience • Minimum of one (1) year experience in a health care environment • Experience in a plasma or whole blood collection center or other regulated environment preferred • Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc. • Ability to instruct donors, staff and community regarding the benefit of plasma donation programs
Working Conditions (physical & mental requirements) • Ability to make decisions, which have moderate impact on immediate work unit. • Ability to understand, remember and apply oral and/or written instructions • Must be able to see and speak with customers and observe equipment operation • Occasionally perform tasks while standing and walking up to 100% of time • Examine and assess the skin and other abnormalities through sight, touch and smell • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Jan 13, 2020
Responsible for the evaluation of donor suitability for automated pheresis procedures. Administration and supervision of approved immunizations other than red blood cell immunizations. Provides limited emergency medical care to donors and staff, including the administration of medication or treatments in accordance with licensure or certification.
1 Promotes positive customer relations with all donors. 2 Conducts confidential and effective interviews with donors to obtain necessary information regarding suitability to donate plasma. 3 In conjunction with the Center Medical Director and/or Center Physician responds to medically related questions from staff including donor suitability and provides information to staff on medically related issues. 4 Performs medical history reviews and health assessments on donors. Assesses results of donor screening and laboratory tests to determine initial and continuing donor suitability. 5 Notifies and counsels donors regarding reactive test results. Refers donors to community facilities for follow-up and counseling. 6 Explains informed consent to applicant donors. This includes explanation of procedures, hazards and potential adverse events; explanation of immunization schedules, dose and antibody response; providing clear opportunity for donor to refuse participation; obtaining signature and date certifying informed consent. 7 Handles medical emergencies at the Center by providing routine care as outlined in Standard Operating Procedures (SOPs); elevates situations to Center Physician or local medical service providers as required. Periodically checks emergency kits to assure supplies are present and in-date. 8 Reviews test results and determines continued donor suitability. Follows SOPs regarding acceptable ranges of four-month required test (PE/STS) reports. Maintains knowledge of and apply all rules regarding four-month approvals and grace periods. 9 Assess signs and symptoms a donor may exhibit that may result in the inability to continue donating. 10 Manages employee hepatitis B and influenza immunization program, including administration of immunizations. 11 Understands the policies and procedures associated with hyper immune programs at the center where applicable, and oversees donor immunization programs. Reviews antibody titer results as required. Maintains awareness of appropriate immunization schedule for each antigen. 12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17 Perform other job-related duties as assigned.
Education • Graduation from a paramedic, nursing, physician assistant, chiropractic, medical school or naturopathic medical training program • If graduation is from a foreign allopathic or osteopathic medical school, must also currently be licensed as a physician or state certification as an emergency medical technician
Experience • Minimum of one (1) year experience in a health care environment • Experience in a plasma or whole blood collection center or other regulated environment preferred • Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc. • Ability to instruct donors, staff and community regarding the benefit of plasma donation programs
Working Conditions (physical & mental requirements) • Ability to make decisions, which have moderate impact on immediate work unit. • Ability to understand, remember and apply oral and/or written instructions • Must be able to see and speak with customers and observe equipment operation • Occasionally perform tasks while standing and walking up to 100% of time • Examine and assess the skin and other abnormalities through sight, touch and smell • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Under the general direction of the laboratory director, this position supervises technical personnel and reporting of findings, performs tests requiring special scientific skills, and, in the absence of the director, are responsible for the proper performance of all laboratory procedures.
In compliance with Standard Operating Procedures (SOPs), supervises reception area testing activities. Provide clear and consistent instructions and directions, conduct meetings and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.
In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
Ensures the center is staffed with adequate number of personnel to provide sufficient support based on center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.
Conduct error investigations and develop recommendations for process improvement.
Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
May assist with the recruitment and selection of center operation staff.
Adhere to and promote compliance to company policies and procedures.
Ensures accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Understands policies and procedures associated with hyper immune programs at the center if applicable.
Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Will be cross-trained in all technical areas and other functions to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
Perform other job-related duties as assigned.
Provide minimum hiring requirements, specialized knowledge, and other considerations required
Physician OR
New York Licensed Clinical Laboratory Technologist with 6 years clinical laboratory experience subsequent to qualifying, with at least 2 years working in a clinical laboratory with a director at the doctoral level OR
Master’s Degree in a chemical, physical or biological science with 4 years laboratory experience, subsequent to graduation, in which not less than 2 years have been in the laboratory specialty in a clinical laboratory with a director at the doctoral level OR
Doctoral Degree in chemical, physical or biological science with 2 years’ experience, subsequent to graduation, in one of the laboratory specialties in a clinical laboratory or blood bank having a director at the doctoral level OR
Cytotechnologist with 4 years’ experience in cytotechnology subsequent to qualifying in a laboratory with a director at the doctoral level in cytopathology
Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required.
Clinical laboratory or blood bank experience shall be part of a hospital, university, health department, medical research institution or other institution, which provides equivalent training.
If qualified, may also function as Lab Director
Shares information with internal contacts with common desire to reach a solution
Ability to make decisions, which have moderate impact on immediate work unit.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Jan 13, 2020
Under the general direction of the laboratory director, this position supervises technical personnel and reporting of findings, performs tests requiring special scientific skills, and, in the absence of the director, are responsible for the proper performance of all laboratory procedures.
In compliance with Standard Operating Procedures (SOPs), supervises reception area testing activities. Provide clear and consistent instructions and directions, conduct meetings and clearly communicate performance expectations. May be required to perform tasks in work areas. Advise management of employee relation issues or escalated donor issues.
In conjunction with Group Leaders, facilitate donor movement throughout the center minimizing wait time and processing.
Ensures the center is staffed with adequate number of personnel to provide sufficient support based on center size, structure and donor flow. Monitor time card reporting procedures, attendance, and utilization of overtime.
Conduct error investigations and develop recommendations for process improvement.
Participate with management in conducting performance appraisals, providing performance feedback. With management review, document verbal and written coaching level corrective actions as needed. Assist in maintaining up-to-date employee training files, checklists, and assist with performance evaluations and certification status.
May assist with the recruitment and selection of center operation staff.
Adhere to and promote compliance to company policies and procedures.
Ensures accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
Understands policies and procedures associated with hyper immune programs at the center if applicable.
Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Will be cross-trained in all technical areas and other functions to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
Perform other job-related duties as assigned.
Provide minimum hiring requirements, specialized knowledge, and other considerations required
Physician OR
New York Licensed Clinical Laboratory Technologist with 6 years clinical laboratory experience subsequent to qualifying, with at least 2 years working in a clinical laboratory with a director at the doctoral level OR
Master’s Degree in a chemical, physical or biological science with 4 years laboratory experience, subsequent to graduation, in which not less than 2 years have been in the laboratory specialty in a clinical laboratory with a director at the doctoral level OR
Doctoral Degree in chemical, physical or biological science with 2 years’ experience, subsequent to graduation, in one of the laboratory specialties in a clinical laboratory or blood bank having a director at the doctoral level OR
Cytotechnologist with 4 years’ experience in cytotechnology subsequent to qualifying in a laboratory with a director at the doctoral level in cytopathology
Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others required.
Clinical laboratory or blood bank experience shall be part of a hospital, university, health department, medical research institution or other institution, which provides equivalent training.
If qualified, may also function as Lab Director
Shares information with internal contacts with common desire to reach a solution
Ability to make decisions, which have moderate impact on immediate work unit.
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions (physical & mental requirements) Ability to understand, remember and apply oral and/or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Jan 13, 2020
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions (physical & mental requirements) Ability to understand, remember and apply oral and/or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions (physical & mental requirements) Ability to understand, remember and apply oral and/or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Jan 13, 2020
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions (physical & mental requirements) Ability to understand, remember and apply oral and/or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Responsible for minor maintenance repairs and the clean and orderly appearance of the collection center.
1 Cleans table, chairs, cabinets, counters and appliances located in the employee break room and donor waiting area. 2 Vacuums carpets, dusts furniture and removes trash. 3 Cleans windows and doors at least daily. 4 Performs minor maintenance tasks such as changing light bulbs, replacing ceiling tiles, painting, minor plumbing and carpentry tasks. 5 Monitors the grounds and parking lots around the center and picks up litter as required in these areas. 6 Assists in recycling and repackaging of shipping materials. 7 Inspects and cleans restrooms throughout the day. Replaces paper and soap supplies. Performs minor custodial tasks in area as required. 8 Physically receives supplies from vendors and moves supplies from storage area to released and quarantined areas. 9 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum three (3) months experience as a custodian preferred or equivalent combination of education and experience Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 40 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Jan 13, 2020
Responsible for minor maintenance repairs and the clean and orderly appearance of the collection center.
1 Cleans table, chairs, cabinets, counters and appliances located in the employee break room and donor waiting area. 2 Vacuums carpets, dusts furniture and removes trash. 3 Cleans windows and doors at least daily. 4 Performs minor maintenance tasks such as changing light bulbs, replacing ceiling tiles, painting, minor plumbing and carpentry tasks. 5 Monitors the grounds and parking lots around the center and picks up litter as required in these areas. 6 Assists in recycling and repackaging of shipping materials. 7 Inspects and cleans restrooms throughout the day. Replaces paper and soap supplies. Performs minor custodial tasks in area as required. 8 Physically receives supplies from vendors and moves supplies from storage area to released and quarantined areas. 9 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum three (3) months experience as a custodian preferred or equivalent combination of education and experience Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 40 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and transfer donors. Possesses a general knowledge of the plasma pheresis operation.
1. In compliance with Standard Operating Procedures (SOP), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2. May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 3. Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors’ questions are answered timely, accurately and professionally. 4. Answers the telephone and assists in providing appropriate information to the caller. 5. Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff. 6. Maximizes donor flow by allocating staff and resources to appropriate center area or task. 7. Conducts daily calibration of equipment according to SOP and Plasma Operating Procedures (POP). Resolves calibration issues. Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 8. Provides guidance and technical training on processes and procedures to reception staff and other staff as required. 9. Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Refers employee relations issues to center management staff. 10. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs. 11. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 12. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 13. Maintains confidentiality of all personnel, donor and center information. 14. May be cross-trained in other areas to meet the needs of the business. 15. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 16. Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to make decisions, which have moderate impact on immediate work unit. • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Jan 13, 2020
Responsible for training and coaching the reception staff and facilitating efficient donor flow through the center. Additional duties include registration of qualified, applicant and transfer donors. Possesses a general knowledge of the plasma pheresis operation.
1. In compliance with Standard Operating Procedures (SOP), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2. May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 3. Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors’ questions are answered timely, accurately and professionally. 4. Answers the telephone and assists in providing appropriate information to the caller. 5. Maintains alertness and awareness to any reaction a donor may have during or after the pheresis process and notifies appropriate staff. 6. Maximizes donor flow by allocating staff and resources to appropriate center area or task. 7. Conducts daily calibration of equipment according to SOP and Plasma Operating Procedures (POP). Resolves calibration issues. Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 8. Provides guidance and technical training on processes and procedures to reception staff and other staff as required. 9. Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Refers employee relations issues to center management staff. 10. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs. 11. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 12. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 13. Maintains confidentiality of all personnel, donor and center information. 14. May be cross-trained in other areas to meet the needs of the business. 15. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 16. Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of 18 months experience in a clerical or customer service related position, preferably in health care of plasma collection environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to make decisions, which have moderate impact on immediate work unit. • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
