One of the Nation’s major suppliers of in-home oxygen & respiratory therapy seeks a Sales Representative. Responsibilities include establishing and maintaining relationships with referral sources in the medical community and conducting in-services educating them in the use and application of medical equipment. Responsible for:
obtaining a predetermined number of referrals and setups from referral sources per month
preparing and submitting approval plans for sales territory management
providing marketing information to management as requested and/or made available
Requirements
Previous experience selling in the home healthcare field preferred
Knowledge of basic selling skills, Medicare, insurance reimbursement and accounting practices a plus
Must have excellent human relations skills, and be computer literate
High school graduate (diploma) or equivalent
Must be 18 years of age or older
Jul 22, 2019
One of the Nation’s major suppliers of in-home oxygen & respiratory therapy seeks a Sales Representative. Responsibilities include establishing and maintaining relationships with referral sources in the medical community and conducting in-services educating them in the use and application of medical equipment. Responsible for:
obtaining a predetermined number of referrals and setups from referral sources per month
preparing and submitting approval plans for sales territory management
providing marketing information to management as requested and/or made available
Requirements
Previous experience selling in the home healthcare field preferred
Knowledge of basic selling skills, Medicare, insurance reimbursement and accounting practices a plus
Must have excellent human relations skills, and be computer literate
High school graduate (diploma) or equivalent
Must be 18 years of age or older
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.
Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization.
Join the Lincare Holdings Inc. Talent Network today and stay up-to-date on our openings as they continue to become available!
What is a Talent Network?
Talent Networks enhance your job search and the application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans
Jul 22, 2019
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.
Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization.
Join the Lincare Holdings Inc. Talent Network today and stay up-to-date on our openings as they continue to become available!
What is a Talent Network?
Talent Networks enhance your job search and the application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.
Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization.
Join the Lincare Holdings Inc. Talent Network today and stay up-to-date on our openings as they continue to become available!
What is a Talent Network?
Talent Networks enhance your job search and the application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans
Jul 22, 2019
Lincare's mission is to set the standard for excellence, transforming the way respiratory care is delivered in the home. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them.
Lincare is a dynamic, growing company with over 1,000 locations in 48 states. Lincare employs over 14,000 people who share our corporate vision for quality care and service. Lincare offers competitive compensation and benefits and employment opportunities exist throughout the organization.
Join the Lincare Holdings Inc. Talent Network today and stay up-to-date on our openings as they continue to become available!
What is a Talent Network?
Talent Networks enhance your job search and the application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans
Responsibilities include:
Place call to existing patient base regarding refills of medical supplies
Customer Service Representatives are on a dialer system, taking inbound/outbound calls
Must have effective communication and interpersonal skills
Provide prompt, reliable and accurate information to customers
Educate customers about our products and services
The ideal candidate is a highly motivated self-starter and will provide excellent customer service skills to our customers.
Requirements:
Handles a high volume of work in a fast paced environment
Excellent written and verbal communication skills and strong attention to detail
Must have basic math skills
Ability to multi-task
At least one year of customer service experience
Jul 22, 2019
Responsibilities include:
Place call to existing patient base regarding refills of medical supplies
Customer Service Representatives are on a dialer system, taking inbound/outbound calls
Must have effective communication and interpersonal skills
Provide prompt, reliable and accurate information to customers
Educate customers about our products and services
The ideal candidate is a highly motivated self-starter and will provide excellent customer service skills to our customers.
Requirements:
Handles a high volume of work in a fast paced environment
Excellent written and verbal communication skills and strong attention to detail
Must have basic math skills
Ability to multi-task
At least one year of customer service experience
Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health. A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.
The Boston Biomedical Consultants (BBC) division of IQVIA™ actively analyzes the entire In Vitro Diagnostic (IVD) industry, providing consulting services and market research capabilities to clients. IVD products are medical tests that examine samples to detect, diagnose, and manage medical conditions. This niche market generates >$50 billion in revenue and is in constant flux with new technologies, mergers and acquisitions, and new companies.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
Jul 19, 2019
Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health. A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.
The Boston Biomedical Consultants (BBC) division of IQVIA™ actively analyzes the entire In Vitro Diagnostic (IVD) industry, providing consulting services and market research capabilities to clients. IVD products are medical tests that examine samples to detect, diagnose, and manage medical conditions. This niche market generates >$50 billion in revenue and is in constant flux with new technologies, mergers and acquisitions, and new companies.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health. A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.
The Boston Biomedical Consultants (BBC) division of IQVIA™ actively analyzes the entire In Vitro Diagnostic (IVD) industry, providing consulting services and market research capabilities to clients. IVD products are medical tests that examine samples to detect, diagnose, and manage medical conditions. This niche market generates >$50 billion in revenue and is in constant flux with new technologies, mergers and acquisitions, and new companies.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
Jul 19, 2019
Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health. A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.
The Boston Biomedical Consultants (BBC) division of IQVIA™ actively analyzes the entire In Vitro Diagnostic (IVD) industry, providing consulting services and market research capabilities to clients. IVD products are medical tests that examine samples to detect, diagnose, and manage medical conditions. This niche market generates >$50 billion in revenue and is in constant flux with new technologies, mergers and acquisitions, and new companies.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™
IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled
IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.
Eisai fosters individual accountability for career development, and encourages employees to shape their future by actively exploring opportunities at the company and driving professional growth. We offer many training programs, on-the-job experiences, assignments, and coaching in order to help our employees achieve their greatest goals. Some of these include:
It’s Your Career. Own It! – A career development workshop that provides employees with tools and resources to make the most of their professional growth
Developing a Growth Mindset – A highly interactive workshop where individual contributors learn how to adopt a growth mindset and use feedback to develop their careers.
Five Essentials of Management – A training program for new managers which provides the fundamentals required for success in leading teams at Eisai.
Team Leader Development – An intensive nine-month program designed to accelerate the development of high- potential team leaders through real-world challenges, assessments, monthly coaching and group sessions.
Performance Excellence through Results-Oriented Coaching Skills – A leadership workshop focusing on the tools, techniques and skills managers need to be effective in their coaching and counseling efforts.
Converting hhc Knowledge into Innovation – A unique and immersive workshop where Eisai managers meet with patients and/or caregivers to learn about their concerns, feelings and challenges and generate ideas to meet their needs. The program prepares leaders at every level to guide their respective teams in an innovation process applied to a real hhc initiative.
Jul 17, 2019
Eisai fosters individual accountability for career development, and encourages employees to shape their future by actively exploring opportunities at the company and driving professional growth. We offer many training programs, on-the-job experiences, assignments, and coaching in order to help our employees achieve their greatest goals. Some of these include:
It’s Your Career. Own It! – A career development workshop that provides employees with tools and resources to make the most of their professional growth
Developing a Growth Mindset – A highly interactive workshop where individual contributors learn how to adopt a growth mindset and use feedback to develop their careers.
Five Essentials of Management – A training program for new managers which provides the fundamentals required for success in leading teams at Eisai.
Team Leader Development – An intensive nine-month program designed to accelerate the development of high- potential team leaders through real-world challenges, assessments, monthly coaching and group sessions.
Performance Excellence through Results-Oriented Coaching Skills – A leadership workshop focusing on the tools, techniques and skills managers need to be effective in their coaching and counseling efforts.
Converting hhc Knowledge into Innovation – A unique and immersive workshop where Eisai managers meet with patients and/or caregivers to learn about their concerns, feelings and challenges and generate ideas to meet their needs. The program prepares leaders at every level to guide their respective teams in an innovation process applied to a real hhc initiative.
Physically moves plasma and equipment through the Receiving, Storage, Release, Packing and shipping processes in the PLC. Responsible for strict compliance with all applicable regulations and procedures due to the regulated environment for handling plasma products. Administrative duties may be assigned. Work must be performed safely and within company standards for timelines, accuracy and quality regulations at all times.
1 Routinely lifts and carries material weighing up to 50 lbs. in a refrigerated environment. Tasks involve pushing, pulling, lifting and bending to move equipment and products. 2 Interfaces with different computer systems to receive, store and ship products using barcode scanners 3 Loads and off-loads transport trailers with plasma and supplies, stores and retrieves pallets from freezer, refrigerator and dry storage. Tasks involve the operation of industrial fork trucks and other powered equipment in an environment with temperatures as low as -34º C. Maintain fork truck certification as required by OSHA. 4 Follows company quality control standards and procedures, and complies with all company safety requirements. 5 Identifies and reports errors, procedure exceptions, safety hazards and other conditions that could interfere with productivity, safety or quality. 6 Maintains personal and work group areas in a clean, efficient and safe condition. 7 Performs various activities as directed by supervision involving verification, counting and movement of products in the freezer, refrigerator and dry storage. 8 Other job-related duties as assigned. Education • High School Diploma/GED required. Must be able to read and do simple math Experience • 1-3 years warehousing experience preferred. Previous fork truck certification and experience in handling bio-hazardous material preferred • Must have current, valid driver’s license and clear motor vehicle background screens Working Conditions (physical & mental requirements) • Shares information with internal contacts with common desire to reach a solution • Ability to understand, remember and apply oral and/or written instructions or other information • Ability to complete routine forms or conduct routine oral communications • Occasionally exposed to blood borne pathogens • Frequently required to wear personal protective equipment • Frequently exposed to extreme temperatures • Standing up to 6 hours with moderate amount of time walking, bending, twisting • Ability to lift or carry up to 50 lbs • Overtime and working extended hours may be required • Fast paced environment with frequent interruptions
Jul 17, 2019
Physically moves plasma and equipment through the Receiving, Storage, Release, Packing and shipping processes in the PLC. Responsible for strict compliance with all applicable regulations and procedures due to the regulated environment for handling plasma products. Administrative duties may be assigned. Work must be performed safely and within company standards for timelines, accuracy and quality regulations at all times.
1 Routinely lifts and carries material weighing up to 50 lbs. in a refrigerated environment. Tasks involve pushing, pulling, lifting and bending to move equipment and products. 2 Interfaces with different computer systems to receive, store and ship products using barcode scanners 3 Loads and off-loads transport trailers with plasma and supplies, stores and retrieves pallets from freezer, refrigerator and dry storage. Tasks involve the operation of industrial fork trucks and other powered equipment in an environment with temperatures as low as -34º C. Maintain fork truck certification as required by OSHA. 4 Follows company quality control standards and procedures, and complies with all company safety requirements. 5 Identifies and reports errors, procedure exceptions, safety hazards and other conditions that could interfere with productivity, safety or quality. 6 Maintains personal and work group areas in a clean, efficient and safe condition. 7 Performs various activities as directed by supervision involving verification, counting and movement of products in the freezer, refrigerator and dry storage. 8 Other job-related duties as assigned. Education • High School Diploma/GED required. Must be able to read and do simple math Experience • 1-3 years warehousing experience preferred. Previous fork truck certification and experience in handling bio-hazardous material preferred • Must have current, valid driver’s license and clear motor vehicle background screens Working Conditions (physical & mental requirements) • Shares information with internal contacts with common desire to reach a solution • Ability to understand, remember and apply oral and/or written instructions or other information • Ability to complete routine forms or conduct routine oral communications • Occasionally exposed to blood borne pathogens • Frequently required to wear personal protective equipment • Frequently exposed to extreme temperatures • Standing up to 6 hours with moderate amount of time walking, bending, twisting • Ability to lift or carry up to 50 lbs • Overtime and working extended hours may be required • Fast paced environment with frequent interruptions
Responsible for the efficient and effective collection of plasma by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).
1 In compliance with SOPs perform all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process. 3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader or Supervisor of donor flow issues. 10 May provide guidance and technical training about processes and procedures to donor floor staff and other staff as required. 11 Collects arm samples or whole blood samples from donors for testing. 12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 13 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 14 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 15 Maintains confidentiality of all personnel, donor and center information. 16 May be cross-trained in other areas to meet the needs of the business. 17 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 18 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum eighteen (18) months experience in a medical or health care environment preferred or equivalent combination of education and experience • Specialized medical or phlebotomy training preferred Working Conditions (physical & mental requirements) • Ability to complete routine forms or conduct routine oral communications • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Jul 17, 2019
Responsible for the efficient and effective collection of plasma by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).
1 In compliance with SOPs perform all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process. 3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader or Supervisor of donor flow issues. 10 May provide guidance and technical training about processes and procedures to donor floor staff and other staff as required. 11 Collects arm samples or whole blood samples from donors for testing. 12 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 13 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 14 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 15 Maintains confidentiality of all personnel, donor and center information. 16 May be cross-trained in other areas to meet the needs of the business. 17 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 18 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum eighteen (18) months experience in a medical or health care environment preferred or equivalent combination of education and experience • Specialized medical or phlebotomy training preferred Working Conditions (physical & mental requirements) • Ability to complete routine forms or conduct routine oral communications • Understands, remembers and communicates routine, factual information • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors.
Main Responsibilities
1. In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality. 2. Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples. 3. Ensures accuracy of unit labeling by verifying the pre-printed label matches the dynamic label. 4. Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs. 5. May ensure samples and units are packed and shipped in accordance with SOPs and center procedures. Prepares shipping and unit disposal documentation. 6. Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Records variances. 7. Conducts daily calibration of equipment according to SOPs. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information. 12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in laboratory or warehouse environment preferred or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Jul 17, 2019
Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors.
Main Responsibilities
1. In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality. 2. Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples. 3. Ensures accuracy of unit labeling by verifying the pre-printed label matches the dynamic label. 4. Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs. 5. May ensure samples and units are packed and shipped in accordance with SOPs and center procedures. Prepares shipping and unit disposal documentation. 6. Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Records variances. 7. Conducts daily calibration of equipment according to SOPs. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information. 12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in laboratory or warehouse environment preferred or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors.
Main Responsibilities
1. In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality. 2. Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples. 3. Ensures accuracy of unit labeling by verifying the pre-printed label matches the dynamic label. 4. Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs. 5. May ensure samples and units are packed and shipped in accordance with SOPs and center procedures. Prepares shipping and unit disposal documentation. 6. Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Records variances. 7. Conducts daily calibration of equipment according to SOPs. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information. 12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in laboratory or warehouse environment preferred or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Jul 17, 2019
Responsible for the accurate and timely sampling, testing, shipping and storage of plasma collected from donors.
Main Responsibilities
1. In compliance with Standard Operating Procedures (SOPs), responsible for collecting plasma samples and moving plasma units to freezer to ensure product quality. 2. Ensures plasma units are properly stored according to SOPs, which could include unsuitable plasma units and samples. 3. Ensures accuracy of unit labeling by verifying the pre-printed label matches the dynamic label. 4. Utilizes sterile technique to draw samples and uses heat sealer to assure the sterility and quality of plasma unit samples per SOPs. 5. May ensure samples and units are packed and shipped in accordance with SOPs and center procedures. Prepares shipping and unit disposal documentation. 6. Monitors freezer and refrigerator temperatures and immediately informs appropriate personnel if equipment is not functioning properly. Records variances. 7. Conducts daily calibration of equipment according to SOPs. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information. 12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in laboratory or warehouse environment preferred or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for the efficient and effective collection of plasma by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).
1 In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process. 3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues. 10 Collects arm samples or whole blood samples from donors for testing. 11 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 12 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17 Perform other job-related duties as assigned. Education • High school diploma or equivalent required. Experience • Minimum twelve (12) months experience in a medical or health care environment preferred or equivalent combination of education and experience. Working Conditions (physical & mental requirements) • Ability to complete routine forms or conduct routine oral communications • Ability to understand, remember and apply oral and/or written instructions • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Jul 17, 2019
Responsible for the efficient and effective collection of plasma by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).
1 In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2 In compliance with SOPs and Food & Drug Administration (FDA) guidelines, performs venipuncture on donors to begin pheresis process. 3 Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4 May educate new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 5 Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6 Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Required to perform calibrations and verify that maintenance has been performed as outlined in the SOPs. Required to respond to and resolve complex equipment alarms or donor issues. 8 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service. 9 Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues. 10 Collects arm samples or whole blood samples from donors for testing. 11 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 12 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 13 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 14 Maintains confidentiality of all personnel, donor and center information. 15 May be cross-trained in other areas to meet the needs of the business. 16 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17 Perform other job-related duties as assigned. Education • High school diploma or equivalent required. Experience • Minimum twelve (12) months experience in a medical or health care environment preferred or equivalent combination of education and experience. Working Conditions (physical & mental requirements) • Ability to complete routine forms or conduct routine oral communications • Ability to understand, remember and apply oral and/or written instructions • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for the evaluation of donor suitability for automated pheresis procedures. Administration and supervision of approved immunizations other than red blood cell immunizations. Provides limited emergency medical care to donors and staff, including the administration of medication or treatments in accordance with licensure or certification.
Main Responsibilities
1. Promotes positive customer relations with all donors. 2. Conducts confidential and effective interviews with donors to obtain necessary information regarding suitability to donate plasma. 3. In conjunction with the Center Medical Director and/or Center Physician responds to medically related questions from staff including donor suitability and provides information to staff on medically related issues. 4. Performs medical history reviews and health assessments on donors. Assesses results of donor screening and laboratory tests to determine initial and continuing donor suitability. 5. Notifies and counsels donors regarding reactive test results. Refers donors to community facilities for follow-up and counseling. 6. Explains informed consent to applicant donors. This includes explanation of procedures, hazards and potential adverse events; explanation of immunization schedules, dose and antibody response; providing clear opportunity for donor to refuse participation; obtaining signature and date certifying informed consent. 7. Handles medical emergencies at the Center by providing routine care as outlined in Standard Operating Procedures (SOPs); elevates situations to Center Physician or local medical service providers as required. Periodically checks emergency kits to assure supplies are present and in-date. 8. Reviews test results and determines continued donor suitability. Follows SOPs regarding acceptable ranges of fourmonth required test (PE/STS) reports. Maintains knowledge of and apply all rules regarding four-month approvals and grace periods. 9. Assess signs and symptoms a donor may exhibit that may result in the inability to continue donating. 10. Manages employee hepatitis B and influenza immunization program, including administration of immunizations. 11. Understands the policies and procedures associated with hyper immune programs at the center where applicable, and oversees donor immunization programs. Reviews antibody titer results as required. Maintains awareness of appropriate immunization schedule for each antigen.
12. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 13. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 14. Maintains confidentiality of all personnel, donor and center information. 15. May be cross-trained in other areas to meet the needs of the business. 16. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17. Perform other job-related duties as assigned.
Education Active state licensure from a paramedic, nursing, physician assistant, chiropractic, naturopathic training program or medical school required OR
Completion of a foreign allopathic or osteopathic medical school and only if also currently licensed as a physician or certified as an EMT in the state
Experience Minimum of one (1) year experience in a health care environment or one year of clinical experience from a vocational or nursing institution
Experience in a plasma or whole blood collection center or other regulated environment preferred Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
Ability to instruct donors, staff and community regarding the benefit of plasma donation programs
Working Conditions
(physical & mental requirements) Ability to make decisions, which have moderate impact on immediate work unit
Ability to understand, remember and apply oral and/or written instructions
Must be able to see and speak with customers and observe equipment operation
Occasionally perform tasks while standing and walking up to 100% of time
Examine and assess the skin and other abnormalities through sight, touch and smell
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Jul 17, 2019
Responsible for the evaluation of donor suitability for automated pheresis procedures. Administration and supervision of approved immunizations other than red blood cell immunizations. Provides limited emergency medical care to donors and staff, including the administration of medication or treatments in accordance with licensure or certification.
Main Responsibilities
1. Promotes positive customer relations with all donors. 2. Conducts confidential and effective interviews with donors to obtain necessary information regarding suitability to donate plasma. 3. In conjunction with the Center Medical Director and/or Center Physician responds to medically related questions from staff including donor suitability and provides information to staff on medically related issues. 4. Performs medical history reviews and health assessments on donors. Assesses results of donor screening and laboratory tests to determine initial and continuing donor suitability. 5. Notifies and counsels donors regarding reactive test results. Refers donors to community facilities for follow-up and counseling. 6. Explains informed consent to applicant donors. This includes explanation of procedures, hazards and potential adverse events; explanation of immunization schedules, dose and antibody response; providing clear opportunity for donor to refuse participation; obtaining signature and date certifying informed consent. 7. Handles medical emergencies at the Center by providing routine care as outlined in Standard Operating Procedures (SOPs); elevates situations to Center Physician or local medical service providers as required. Periodically checks emergency kits to assure supplies are present and in-date. 8. Reviews test results and determines continued donor suitability. Follows SOPs regarding acceptable ranges of fourmonth required test (PE/STS) reports. Maintains knowledge of and apply all rules regarding four-month approvals and grace periods. 9. Assess signs and symptoms a donor may exhibit that may result in the inability to continue donating. 10. Manages employee hepatitis B and influenza immunization program, including administration of immunizations. 11. Understands the policies and procedures associated with hyper immune programs at the center where applicable, and oversees donor immunization programs. Reviews antibody titer results as required. Maintains awareness of appropriate immunization schedule for each antigen.
12. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 13. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 14. Maintains confidentiality of all personnel, donor and center information. 15. May be cross-trained in other areas to meet the needs of the business. 16. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 17. Perform other job-related duties as assigned.
Education Active state licensure from a paramedic, nursing, physician assistant, chiropractic, naturopathic training program or medical school required OR
Completion of a foreign allopathic or osteopathic medical school and only if also currently licensed as a physician or certified as an EMT in the state
Experience Minimum of one (1) year experience in a health care environment or one year of clinical experience from a vocational or nursing institution
Experience in a plasma or whole blood collection center or other regulated environment preferred Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
Ability to instruct donors, staff and community regarding the benefit of plasma donation programs
Working Conditions
(physical & mental requirements) Ability to make decisions, which have moderate impact on immediate work unit
Ability to understand, remember and apply oral and/or written instructions
Must be able to see and speak with customers and observe equipment operation
Occasionally perform tasks while standing and walking up to 100% of time
Examine and assess the skin and other abnormalities through sight, touch and smell
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Jul 17, 2019
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally. 3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. 4 May answer the telephone and answer callers question or transfer call to appropriate staff member. 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. 6 Alerts Group Leader or Supervisor of donor flow issues. 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. 8 Understands the policies and procedures associated with hyper immune programs at the center if applicable. 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 10 Maintains confidentiality of all personnel, donor and center information. 11 May be cross-trained in other areas to meet the needs of the business. 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 13 Perform other job-related duties as assigned. Education • High school diploma or equivalent required Experience • Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience • Must be able to perform basic math calculations Working Conditions (physical & mental requirements) • Ability to understand, remember and apply oral and/or written instructions • Ability to understand and follow basic instructions and guidelines • Must be able to see and speak with customers and observe equipment operation. • Occasionally perform tasks while standing and walking up to 100% of time • Reach, bend, kneel and have high level of manual dexterity • Occasionally be required to lift and carry up to 25 pounds • Fast paced environment with frequent interruptions • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Required to work overtime and extended hours to support center operational needs
Responsible for training and coaching the pheresis staff and facilitating efficient donor flow through the center. Additional duties include performing venipuncture on donors and having a general knowledge of the reception and registration operations.
Main Responsibilities
1. In compliance with Standard Operating Procedures, (SOPs), performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2. In compliance with SOPs and Food & Drug Administration (FDA) guidelines performs venipuncture to begin pheresis process. 3. Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4. Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors’ questions are answered timely, accurately and professionally. 5. Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Provides guidance and technical training about processes and procedures to donor floor and other staff as required. 8. Monitors donor flow on the donor floor to assure continuous turnover. Allocates resources to address donor backlog. 9. Performs calibrations and verifies that maintenance has been performed as outlined in SOPs. May respond to and resolve complex equipment alarms or donor issues. 10. Troubleshoots equipment failures, including creating incident documentation, removing and/or replacing equipment from service. 11. Responsible for changing supply lot numbers in the electronic donor information management system when new lot number is introduced into production. 12. Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Refers employee relations issues to center management team staff. 13. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs. 14. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 15. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 16. Maintains confidentiality of all personnel, donor and center information. 17. May be cross-trained in other areas to meet the needs of the business. 18. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 19. Perform other job-related duties as assigned.
Education
High school diploma or equivalent required Experience Minimum 18 months experience in a medical or health care environment preferred or equivalent combination of education and experience
Specialized medical or phlebotomy training preferred
Working Conditions (physical & mental requirements) Ability to make decisions which have moderate impact on immediate work unit
Understands, remembers and communicates routine, factual information.
Must be able to see and speak with customers and observe equipment operation
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Jul 17, 2019
Responsible for training and coaching the pheresis staff and facilitating efficient donor flow through the center. Additional duties include performing venipuncture on donors and having a general knowledge of the reception and registration operations.
Main Responsibilities
1. In compliance with Standard Operating Procedures, (SOPs), performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. 2. In compliance with SOPs and Food & Drug Administration (FDA) guidelines performs venipuncture to begin pheresis process. 3. Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. 4. Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donors’ questions are answered timely, accurately and professionally. 5. Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff. 6. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 7 Provides guidance and technical training about processes and procedures to donor floor and other staff as required. 8. Monitors donor flow on the donor floor to assure continuous turnover. Allocates resources to address donor backlog. 9. Performs calibrations and verifies that maintenance has been performed as outlined in SOPs. May respond to and resolve complex equipment alarms or donor issues. 10. Troubleshoots equipment failures, including creating incident documentation, removing and/or replacing equipment from service. 11. Responsible for changing supply lot numbers in the electronic donor information management system when new lot number is introduced into production. 12. Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Refers employee relations issues to center management team staff. 13. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in SOPs. 14. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 15. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation. 16. Maintains confidentiality of all personnel, donor and center information. 17. May be cross-trained in other areas to meet the needs of the business. 18. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 19. Perform other job-related duties as assigned.
Education
High school diploma or equivalent required Experience Minimum 18 months experience in a medical or health care environment preferred or equivalent combination of education and experience
Specialized medical or phlebotomy training preferred
Working Conditions (physical & mental requirements) Ability to make decisions which have moderate impact on immediate work unit
Understands, remembers and communicates routine, factual information.
Must be able to see and speak with customers and observe equipment operation
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions (physical & mental requirements) Ability to understand, remember and apply oral and/or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
Jul 17, 2019
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. 3. Disconnects the donor when the process is complete. 4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. 5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. 6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. 7. Alerts Group Leader or Supervisor of donor flow issues. 8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). 9. Understands the policies and procedures associated with hyper immune programs at the center if applicable. 10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. 11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business. 13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. 14. Perform job-related duties as assigned.
Education
High school diploma or equivalent required
Experience Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions (physical & mental requirements) Ability to understand, remember and apply oral and/or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
In the absence of the center manager, this position has ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT. In most centers, the Assistant Manager will have primary responsibility for day-to-day center operations. • Serves as the main management support to CSL Plasma services center manager • Ensures on-going improvements and act as liaison with all corporate functions to ensure center compliance and performance
1 In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. 2 Independently determine center labor usage to meet business needs. Support meeting the established center production goals. 3 In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records. 4 Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed. 5 In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. 6 In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records. 7 In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities. 8 In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate. 9 In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. 10 In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits. 11 Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. 12 In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits. 13 Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times. 14 In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. 15 In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. 16 In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness. 17 In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors. 18 Maintain confidentiality of all personnel, donor and center information. 19 Perform other job-related duties as assigned. Education • Bachelor’s Degree preferred • Equivalent combination of education and professional work experience required Experience • Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR • Completion of CSL Plasma Leadership Development program Additional Comments • Maintain company Technical Training certification Working Conditions (physical & mental requirements) • Ability to make decisions which have significant impact on the department’s creditability, operations and services • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations • Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies • Overnight travel required up to 10% of the time • Generally spends 80% of the time standing and walking and 20% of the time sitting • Occasionally lift and carry up to 25 lbs. • Occasionally perform tasks while standing and walking up to 100% of the time • See, hear and speak with customers and center employees • Approximately 60% of the time is spent managing center by auditing, improving operations and observing ongoing operations through the center • Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Fast paced environment with frequent interruptions
Jul 17, 2019
In the absence of the center manager, this position has ultimate responsibility of entire center operations, including production, quality compliance, finance, HR and IT. In most centers, the Assistant Manager will have primary responsibility for day-to-day center operations. • Serves as the main management support to CSL Plasma services center manager • Ensures on-going improvements and act as liaison with all corporate functions to ensure center compliance and performance
1 In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. 2 Independently determine center labor usage to meet business needs. Support meeting the established center production goals. 3 In collaboration with center manager, manage all inventories to the optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Support meeting daily, weekly and monthly deadlines and maintain center’s operational records. 4 Ensure efficient donor flow throughout the center. Identify problem areas and implement corrective action as needed. 5 In collaboration with center manager, ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties at a proficiency level adequate for training and critiquing employees in the performance of those tasks and duties. 6 In absence of center manager, responsible for all aspects of financial oversight. Responsible for center production goals. Monitors net yields and implements plans for improvement when required. Consistently meets daily, weekly and monthly deadlines and maintains center’s operational records. 7 In collaboration with center manager, ensure meets financial targets at all times and adheres to cash management, financial reporting, and other financial responsibilities. 8 In collaboration with center manager, support the center philosophy of continuous improvement. Collect and analyze data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate. 9 In collaboration with center and quality management, assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. 10 In collaboration with center and quality management, assist with all audits by working with quality personnel and QA team to develop effective corrective action plans to address any areas of deficiency noted during audits. 11 Follow all HSE and OSHA policies and procedures. In collaboration with center manager, ensure the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. 12 In collaboration with center manager, maintain clean efficient work environment, and ensure center has sufficient operating supplies and forms. May conduct routine internal procedures and documentation audits. 13 Support facility maintenance to highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure center compliance at all times. 14 In collaboration with center manager, conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. 15 In collaboration with center manager, ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns. 16 In collaboration with center manager, support all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness. 17 In collaboration with center manager, represent the Company and center in the community and with other business, local publications and vendors. 18 Maintain confidentiality of all personnel, donor and center information. 19 Perform other job-related duties as assigned. Education • Bachelor’s Degree preferred • Equivalent combination of education and professional work experience required Experience • Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR • Completion of CSL Plasma Leadership Development program Additional Comments • Maintain company Technical Training certification Working Conditions (physical & mental requirements) • Ability to make decisions which have significant impact on the department’s creditability, operations and services • Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, etc. and/or to make formal presentations • Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies • Overnight travel required up to 10% of the time • Generally spends 80% of the time standing and walking and 20% of the time sitting • Occasionally lift and carry up to 25 lbs. • Occasionally perform tasks while standing and walking up to 100% of the time • See, hear and speak with customers and center employees • Approximately 60% of the time is spent managing center by auditing, improving operations and observing ongoing operations through the center • Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas • Fast paced environment with frequent interruptions
As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
Provides routine technical support to customers on operational and maintenance aspects of system equipment.
Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.
Serves as customer contact on routine technical and service related problems.
Schedules and performs preventative maintenance per department policy.
Monitors customer equipment performance and is able to respond and resolve most routine issues.
Diagnoses mechanical, hardware, software and system failure, using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Provides analysis, feedback and recommendations on product failure trends and service ability issues.
Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.
Who you are:
Passion for customer service!
Loves to solve problems.
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation.
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
Jul 16, 2019
As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
Provides routine technical support to customers on operational and maintenance aspects of system equipment.
Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.
Serves as customer contact on routine technical and service related problems.
Schedules and performs preventative maintenance per department policy.
Monitors customer equipment performance and is able to respond and resolve most routine issues.
Diagnoses mechanical, hardware, software and system failure, using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Provides analysis, feedback and recommendations on product failure trends and service ability issues.
Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.
Who you are:
Passion for customer service!
Loves to solve problems.
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation.
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
Provides routine technical support to customers on operational and maintenance aspects of system equipment.
Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.
Serves as customer contact on routine technical and service related problems.
Schedules and performs preventative maintenance per department policy.
Monitors customer equipment performance and is able to respond and resolve most routine issues.
Diagnoses mechanical, hardware, software and system failure, using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Provides analysis, feedback and recommendations on product failure trends and service ability issues.
Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.
Who you are:
Passion for customer service!
Loves to solve problems.
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation.
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
Jul 16, 2019
As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
Provides routine technical support to customers on operational and maintenance aspects of system equipment.
Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.
Serves as customer contact on routine technical and service related problems.
Schedules and performs preventative maintenance per department policy.
Monitors customer equipment performance and is able to respond and resolve most routine issues.
Diagnoses mechanical, hardware, software and system failure, using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Provides analysis, feedback and recommendations on product failure trends and service ability issues.
Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.
Who you are:
Passion for customer service!
Loves to solve problems.
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation.
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
Provides routine technical support to customers on operational and maintenance aspects of system equipment.
Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.
Serves as customer contact on routine technical and service related problems.
Schedules and performs preventative maintenance per department policy.
Monitors customer equipment performance and is able to respond and resolve most routine issues.
Diagnoses mechanical, hardware, software and system failure, using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Provides analysis, feedback and recommendations on product failure trends and service ability issues.
Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.
Who you are:
Passion for customer service!
Loves to solve problems.
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation.
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
Jul 16, 2019
As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
Provides routine technical support to customers on operational and maintenance aspects of system equipment.
Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking.
Serves as customer contact on routine technical and service related problems.
Schedules and performs preventative maintenance per department policy.
Monitors customer equipment performance and is able to respond and resolve most routine issues.
Diagnoses mechanical, hardware, software and system failure, using established procedures.
Determines most cost effective repair/resolution to minimize customer downtime.
Provides analysis, feedback and recommendations on product failure trends and service ability issues.
Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products.
Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality.
Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.
Who you are:
Passion for customer service!
Loves to solve problems.
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation.
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.
