As a Key Account Manager, you will expand and develop accounts and territories as well as provide customer service to large, complex, high visibility, strategic or tactically important accounts. This often includes a cross section of customers including, but not limited to retailers, payers, employers and healthcare professionals. You may maintain relationships with potential longer sales cycle accounts, specialize in a single product or product line, manage and coordinate the sales and technical team in support of the sale of the company's products, could be called on as a technical product expert to develop and present sales proposals and systems solutions, and close complex technical sales.
In this role, you will develop wide-ranging experience, using professional concepts and company objectives to resolve complex issues and present solutions in creative and effective ways. Some barriers to entry typically exist at this level. Key Account Managers are distinguished by ability to expand knowledge in breadth and/or depth, as well as record of success in sales. You will be viewed as an expert in the field. You will need expert level knowledge of company products, services and solutions and may be tasked with introducing new products and/or solutions. As a Key Account Manager, you will work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. You will exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results. It will be necessary to network with key contacts outside your own area of expertise along with determining methods and procedures on new assignments and coordinating activities of other team members.
You will also be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Utilizes strong product/solution/market/customer knowledge and sales experience to manage complex sales and resolve customer questions and concerns.
Continuously builds knowledge of current industry trends, competitive information, and industry/technical knowledge and shares with other Roche colleagues.
Grow and build new customer relationships through effective identification of opportunities and the creation and implementation of solutions.
Establishes and builds strong client relationships that allow for growth, profitability and predictability. Communicates with other relevant Roche functions to ensure needed sales support and delivery of programs/products.
Who you are:
Bachelor’s degree or equivalent experience
2+ years relevant sales or equivalent experience
Excellent oral and written communication skills including making impactful presentations
Proven leadership abilities
Negotiation and problem solving skills
Ability to work in a regulated environment
Strategic planning and organizational skills
Preferred:
4 years relevant sales or equivalent experience
Knowledge of technical and market issues/factors
Business, financial and clinical knowledge
Feb 19, 2020
As a Key Account Manager, you will expand and develop accounts and territories as well as provide customer service to large, complex, high visibility, strategic or tactically important accounts. This often includes a cross section of customers including, but not limited to retailers, payers, employers and healthcare professionals. You may maintain relationships with potential longer sales cycle accounts, specialize in a single product or product line, manage and coordinate the sales and technical team in support of the sale of the company's products, could be called on as a technical product expert to develop and present sales proposals and systems solutions, and close complex technical sales.
In this role, you will develop wide-ranging experience, using professional concepts and company objectives to resolve complex issues and present solutions in creative and effective ways. Some barriers to entry typically exist at this level. Key Account Managers are distinguished by ability to expand knowledge in breadth and/or depth, as well as record of success in sales. You will be viewed as an expert in the field. You will need expert level knowledge of company products, services and solutions and may be tasked with introducing new products and/or solutions. As a Key Account Manager, you will work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. You will exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results. It will be necessary to network with key contacts outside your own area of expertise along with determining methods and procedures on new assignments and coordinating activities of other team members.
You will also be responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.
Utilizes strong product/solution/market/customer knowledge and sales experience to manage complex sales and resolve customer questions and concerns.
Continuously builds knowledge of current industry trends, competitive information, and industry/technical knowledge and shares with other Roche colleagues.
Grow and build new customer relationships through effective identification of opportunities and the creation and implementation of solutions.
Establishes and builds strong client relationships that allow for growth, profitability and predictability. Communicates with other relevant Roche functions to ensure needed sales support and delivery of programs/products.
Who you are:
Bachelor’s degree or equivalent experience
2+ years relevant sales or equivalent experience
Excellent oral and written communication skills including making impactful presentations
Proven leadership abilities
Negotiation and problem solving skills
Ability to work in a regulated environment
Strategic planning and organizational skills
Preferred:
4 years relevant sales or equivalent experience
Knowledge of technical and market issues/factors
Business, financial and clinical knowledge
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Feb 19, 2020
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
The Field Engineering Specialist, in the Roche Support Network, position serves as a technical repair or installation specialist for Roche products for assigned product lines and geographies.
The Roche FES also:
Provides routine technical support to customers on operational and maintenance aspects of system equipment
Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking
Serves as customer contact on routine technical and service related problems
Schedules and performs preventative maintenance per department policy
Monitors customer equipment performance and is able to respond and resolve most routine issues
Refers complex problems and issues to higher levels
Receives training and delivers service within the normal scope of the position
Follows documented practices, policies and procedures in providing repair and installation support
Diagnoses mechanical, hardware, software and system failure, using established procedures
Determines most cost effective repair/resolution to minimize customer downtime
Provides analysis, feedback and recommendations on product failure trends and service ability issues
Documents all activity in a manner compliant with company’s quality procedures
Is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions
Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products
Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base
Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality
Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers
Maintains expenses within departmental guidelines and controls inventory and all company property
Who you are:
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking
Successfully training or certification as defined by RD Services Leadership and policy
Advanced knowledge of electronics, electro-mechanical systems, and information technology
Ability to serve as an internal technical resource for lower level staff
Knowledge of basic chemistry
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation
Good written/verbal communication, organization and prioritization skill
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
Feb 19, 2020
The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.
The Field Engineering Specialist, in the Roche Support Network, position serves as a technical repair or installation specialist for Roche products for assigned product lines and geographies.
The Roche FES also:
Provides routine technical support to customers on operational and maintenance aspects of system equipment
Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking
Serves as customer contact on routine technical and service related problems
Schedules and performs preventative maintenance per department policy
Monitors customer equipment performance and is able to respond and resolve most routine issues
Refers complex problems and issues to higher levels
Receives training and delivers service within the normal scope of the position
Follows documented practices, policies and procedures in providing repair and installation support
Diagnoses mechanical, hardware, software and system failure, using established procedures
Determines most cost effective repair/resolution to minimize customer downtime
Provides analysis, feedback and recommendations on product failure trends and service ability issues
Documents all activity in a manner compliant with company’s quality procedures
Is responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions
Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products
Promotes effective, positive, and productive communication among team to ensure and maximize satisfaction of customer base
Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality
Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers
Maintains expenses within departmental guidelines and controls inventory and all company property
Who you are:
High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking
Successfully training or certification as defined by RD Services Leadership and policy
Advanced knowledge of electronics, electro-mechanical systems, and information technology
Ability to serve as an internal technical resource for lower level staff
Knowledge of basic chemistry
Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation
Good written/verbal communication, organization and prioritization skill
Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Feb 19, 2020
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
Feb 19, 2020
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
The Biogen neurology sales force is looking to recruit proven sales achievers with at least three to five years of experience in pharma, specialty, hospital, and/or biotech sales.
In this field based, specialty sales representative position you will be called upon to sell our Neurology products with key stakeholders in the Multiple Sclerosis community: including Neurologists, allied health professionals, and local MS chapters.
Responsibilities include (but not limited to):
The Territory Business Manager is responsible for developing plans for their business territory and executing on these plans in order to bring the greatest benefit to the greatest number of MS patients.
In this role, you will convey complex clinical and reimbursement information to customers and key stakeholders so that all appropriate patients can benefit from therapy. You must be able to utilize strong interpersonal skills to establish relationships of trust that allow for directed probing to uncover the customer's needs and develop solutions within the Biogen framework that meet these needs. This position works closely with cross functional peers to ensure that the Biogen suite of services is made available as needed.
Qualifications
• Minimum 5+ years B2B and/or pharmaceutical/biotech sales experience required • Proven track record of success as demonstrated by consistent high ranking (top 30%) over 3 years (+), achievement awards, etc. • Proven ability to drive results in a difficult market • Documented experience working in a collaborative team setting • Customer and patient focused and able to drive for results • Must have the desire and capabilities to help us achieve new levels of success as we look to the future • Driving is an essential duty of this job; candidates must have a valid driver’s license to be considered *Education: BS/BA preferred, MBA
Feb 17, 2020
The Biogen neurology sales force is looking to recruit proven sales achievers with at least three to five years of experience in pharma, specialty, hospital, and/or biotech sales.
In this field based, specialty sales representative position you will be called upon to sell our Neurology products with key stakeholders in the Multiple Sclerosis community: including Neurologists, allied health professionals, and local MS chapters.
Responsibilities include (but not limited to):
The Territory Business Manager is responsible for developing plans for their business territory and executing on these plans in order to bring the greatest benefit to the greatest number of MS patients.
In this role, you will convey complex clinical and reimbursement information to customers and key stakeholders so that all appropriate patients can benefit from therapy. You must be able to utilize strong interpersonal skills to establish relationships of trust that allow for directed probing to uncover the customer's needs and develop solutions within the Biogen framework that meet these needs. This position works closely with cross functional peers to ensure that the Biogen suite of services is made available as needed.
Qualifications
• Minimum 5+ years B2B and/or pharmaceutical/biotech sales experience required • Proven track record of success as demonstrated by consistent high ranking (top 30%) over 3 years (+), achievement awards, etc. • Proven ability to drive results in a difficult market • Documented experience working in a collaborative team setting • Customer and patient focused and able to drive for results • Must have the desire and capabilities to help us achieve new levels of success as we look to the future • Driving is an essential duty of this job; candidates must have a valid driver’s license to be considered *Education: BS/BA preferred, MBA
The Biogen neurology sales force is looking to recruit proven sales achievers with at least three to five years of experience in pharma, specialty, hospital, and/or biotech sales.
In this field based, specialty sales representative position you will be called upon to sell our Neurology products with key stakeholders in the Multiple Sclerosis community: including Neurologists, allied health professionals, and local MS chapters.
Responsibilities include (but not limited to):
The Territory Business Manager is responsible for developing plans for their business territory and executing on these plans in order to bring the greatest benefit to the greatest number of MS patients.
In this role, you will convey complex clinical and reimbursement information to customers and key stakeholders so that all appropriate patients can benefit from therapy. You must be able to utilize strong interpersonal skills to establish relationships of trust that allow for directed probing to uncover the customer's needs and develop solutions within the Biogen framework that meet these needs. This position works closely with cross functional peers to ensure that the Biogen suite of services is made available as needed.
Qualifications
• Minimum 5+ years B2B and/or pharmaceutical/biotech sales experience required • Proven track record of success as demonstrated by consistent high ranking (top 30%) over 3 years (+), achievement awards, etc. • Proven ability to drive results in a difficult market • Documented experience working in a collaborative team setting • Customer and patient focused and able to drive for results • Must have the desire and capabilities to help us achieve new levels of success as we look to the future • Driving is an essential duty of this job; candidates must have a valid driver’s license to be considered *Education: BS/BA preferred, MBA
Feb 17, 2020
The Biogen neurology sales force is looking to recruit proven sales achievers with at least three to five years of experience in pharma, specialty, hospital, and/or biotech sales.
In this field based, specialty sales representative position you will be called upon to sell our Neurology products with key stakeholders in the Multiple Sclerosis community: including Neurologists, allied health professionals, and local MS chapters.
Responsibilities include (but not limited to):
The Territory Business Manager is responsible for developing plans for their business territory and executing on these plans in order to bring the greatest benefit to the greatest number of MS patients.
In this role, you will convey complex clinical and reimbursement information to customers and key stakeholders so that all appropriate patients can benefit from therapy. You must be able to utilize strong interpersonal skills to establish relationships of trust that allow for directed probing to uncover the customer's needs and develop solutions within the Biogen framework that meet these needs. This position works closely with cross functional peers to ensure that the Biogen suite of services is made available as needed.
Qualifications
• Minimum 5+ years B2B and/or pharmaceutical/biotech sales experience required • Proven track record of success as demonstrated by consistent high ranking (top 30%) over 3 years (+), achievement awards, etc. • Proven ability to drive results in a difficult market • Documented experience working in a collaborative team setting • Customer and patient focused and able to drive for results • Must have the desire and capabilities to help us achieve new levels of success as we look to the future • Driving is an essential duty of this job; candidates must have a valid driver’s license to be considered *Education: BS/BA preferred, MBA
Be part of a legacy of visionary commitment and passion, where unique talents collectively drive bold ideas forward. Start here to find the career opportunity that’s right for you.
We work toward one goal: to improve the lives of people coping with serious disease. Getting there requires the coordinated efforts of many business areas, each with its own focus.
Our employees are vitally important to the success of our work in supporting patients. We empower our employees to build rewarding careers at Biogen, driven by a culture of learning that inspires employees to reach higher and take initiative.
We embrace outstanding talent with diverse backgrounds and perspectives and foster a work environment where all employees feel empowered to do their best work.
Feb 17, 2020
Be part of a legacy of visionary commitment and passion, where unique talents collectively drive bold ideas forward. Start here to find the career opportunity that’s right for you.
We work toward one goal: to improve the lives of people coping with serious disease. Getting there requires the coordinated efforts of many business areas, each with its own focus.
Our employees are vitally important to the success of our work in supporting patients. We empower our employees to build rewarding careers at Biogen, driven by a culture of learning that inspires employees to reach higher and take initiative.
We embrace outstanding talent with diverse backgrounds and perspectives and foster a work environment where all employees feel empowered to do their best work.
The Regional Sales Director for the US Alzheimer’s Franchise provides leadership and strategic direction to a team of Territory Business Managers in order to achieve performance objectives for the assigned region. This is accomplished through effective coaching, mentoring of the team, utilization of resources and exemplary collaboration with adjacent disciplines, divisions, and/or enabling functions within Biogen and external business partners. This position must demonstrate the following functional and leadership competencies to be successful as a Regional Sales Director at Biogen. The incumbent will report to the Sr. Director of Sales and be a key member of the Divisional Leadership Team.
Functional / Leadership Competencies:
Results Orientation: Continuing to set, communicate, and raise expectations of team and individual performance; motivating and supporting efforts to achieve goals while upholding organizational values and standards.
Customer Orientation: Cultivating and supporting team’s development of strategic customer and stakeholder relationships and ensuring their perspective is the driving force behind all value-added business activities.
Commercial Knowledge: Understanding market dynamics, business drivers, and corporate goals and impact on their region and strategy.
Coaching for Performance: Leveraging the Regional Coaching Model through planning and leading the development of individuals' skills and abilities to drive performance.
Developing Others: Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals.
Personal Drive: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.
Innovation: Generating innovative solutions to meet annual team and business objectives.
Responsibilities include (but not limited to):
Pre-launch, recruit, hire, and train Territory Business Managers (TBMs)
Post-launch, achieve annual, regional sales goals for the US Alzheimer’s Franchise portfolio
Coach TBMs in all aspects of job performance and ensure training and development of TBMs in their region
Establish personal and regional goals and strategies
Establish and maintain effective Regional communications across a matrixed organization
Responsible for all aspects of performance development and management within the region
Participate in development and implementation of national sales strategy, and associated tactics
Responsible for the end-to-end talent lifecycle for the assigned region, i.e. talent acquisition and team-building, individual and team training, talent review, compensation review, employee relations and performance management.
Work on pre-, peri-, and post-launch special project teams, as identified
Effective budget and resource management
Plan and execute Regional Sales Meetings
Metric analysis to determine regional trends and performance, and identify innovative, strategic opportunities to continuously improve
Qualifications
• 5 years sales management experience • 5 – 10 years specialty/biologics sales experience • Proven track record of consistent high performance • Demonstrated ability to lead and inspire a team towards meeting and exceeding objectives • Enterprise leader, adept at planning and organization, analytics, decision making and problem solving skills • High degree of organizational and business acumen • Exemplary leadership and coaching skills • Ability to influence in a heavily matrixed environment of continuous growth and evolution • Exemplary strategic planning and analytical skills • Experience with strategic and systematic approach to selling and sales procedures • Breadth of experiences across other commercial areas (marketing, market access, patient services, advocacy, etc.) is advantageous, but not required • Neurology Sales Experience or Knowledge of the Neurology Market is advantageous, inclusive of Alzheimer’s and other dementias, but not required • Launch experience is advantageous, but not required • Significant travel required, including some overnight • Driving is an essential duty of the job; candidates must have a valid driver’s license to be considered
Education:
• BS/BA Required (or equivalent years of relevant experience) • MBA Preferred
Feb 17, 2020
The Regional Sales Director for the US Alzheimer’s Franchise provides leadership and strategic direction to a team of Territory Business Managers in order to achieve performance objectives for the assigned region. This is accomplished through effective coaching, mentoring of the team, utilization of resources and exemplary collaboration with adjacent disciplines, divisions, and/or enabling functions within Biogen and external business partners. This position must demonstrate the following functional and leadership competencies to be successful as a Regional Sales Director at Biogen. The incumbent will report to the Sr. Director of Sales and be a key member of the Divisional Leadership Team.
Functional / Leadership Competencies:
Results Orientation: Continuing to set, communicate, and raise expectations of team and individual performance; motivating and supporting efforts to achieve goals while upholding organizational values and standards.
Customer Orientation: Cultivating and supporting team’s development of strategic customer and stakeholder relationships and ensuring their perspective is the driving force behind all value-added business activities.
Commercial Knowledge: Understanding market dynamics, business drivers, and corporate goals and impact on their region and strategy.
Coaching for Performance: Leveraging the Regional Coaching Model through planning and leading the development of individuals' skills and abilities to drive performance.
Developing Others: Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals.
Personal Drive: Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.
Innovation: Generating innovative solutions to meet annual team and business objectives.
Responsibilities include (but not limited to):
Pre-launch, recruit, hire, and train Territory Business Managers (TBMs)
Post-launch, achieve annual, regional sales goals for the US Alzheimer’s Franchise portfolio
Coach TBMs in all aspects of job performance and ensure training and development of TBMs in their region
Establish personal and regional goals and strategies
Establish and maintain effective Regional communications across a matrixed organization
Responsible for all aspects of performance development and management within the region
Participate in development and implementation of national sales strategy, and associated tactics
Responsible for the end-to-end talent lifecycle for the assigned region, i.e. talent acquisition and team-building, individual and team training, talent review, compensation review, employee relations and performance management.
Work on pre-, peri-, and post-launch special project teams, as identified
Effective budget and resource management
Plan and execute Regional Sales Meetings
Metric analysis to determine regional trends and performance, and identify innovative, strategic opportunities to continuously improve
Qualifications
• 5 years sales management experience • 5 – 10 years specialty/biologics sales experience • Proven track record of consistent high performance • Demonstrated ability to lead and inspire a team towards meeting and exceeding objectives • Enterprise leader, adept at planning and organization, analytics, decision making and problem solving skills • High degree of organizational and business acumen • Exemplary leadership and coaching skills • Ability to influence in a heavily matrixed environment of continuous growth and evolution • Exemplary strategic planning and analytical skills • Experience with strategic and systematic approach to selling and sales procedures • Breadth of experiences across other commercial areas (marketing, market access, patient services, advocacy, etc.) is advantageous, but not required • Neurology Sales Experience or Knowledge of the Neurology Market is advantageous, inclusive of Alzheimer’s and other dementias, but not required • Launch experience is advantageous, but not required • Significant travel required, including some overnight • Driving is an essential duty of the job; candidates must have a valid driver’s license to be considered
Education:
• BS/BA Required (or equivalent years of relevant experience) • MBA Preferred
As a Sales Representative with us, you’ll sell life-changing medicines within one of four therapeutic areas: Oncology, Respiratory, Cardiovascular, Renal and Metabolic, and other diseases. Using your exceptional selling skills and personable attitude, you’ll build strong and strategic partnerships with healthcare providers across your territory – from clinicians and pharmacists to nurses and consultants.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
You will develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients. You will function independently with a high degree of sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. You will successfully complete training requirements, including product examinations.
By developing and maintain in-depth knowledge of market, demographic, and managed care information relative to your assigned sales territory. You will be able to work with your Commercial Business Director and District Sales Manager to develop a local strategy and business plan to generate recognizable increases of sales of Symbicort & Farxiga in your territory. You will capitalize on formulary approvals and other opportunities through effective implementation of the Strategic Targeting Plans by using a wide variety of promotional, personnel resources and analytical tools to maximize effectiveness in assigned sales territory, based on local assessment of customer needs. You will provide special education to healthcare providers through appropriate programs that fall within AstraZeneca's ethical guidelines.
Essential Requirements:
Bachelor’s degree
A valid driver’s license and safe driving record
Desired Requirements:
Knowledge of the medical, healthcare or pharmacy industry and skills in clinical
Demonstrated effective organizational and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Demonstrated effective leadership, organization and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Feb 12, 2020
As a Sales Representative with us, you’ll sell life-changing medicines within one of four therapeutic areas: Oncology, Respiratory, Cardiovascular, Renal and Metabolic, and other diseases. Using your exceptional selling skills and personable attitude, you’ll build strong and strategic partnerships with healthcare providers across your territory – from clinicians and pharmacists to nurses and consultants.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
You will develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients. You will function independently with a high degree of sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. You will successfully complete training requirements, including product examinations.
By developing and maintain in-depth knowledge of market, demographic, and managed care information relative to your assigned sales territory. You will be able to work with your Commercial Business Director and District Sales Manager to develop a local strategy and business plan to generate recognizable increases of sales of Symbicort & Farxiga in your territory. You will capitalize on formulary approvals and other opportunities through effective implementation of the Strategic Targeting Plans by using a wide variety of promotional, personnel resources and analytical tools to maximize effectiveness in assigned sales territory, based on local assessment of customer needs. You will provide special education to healthcare providers through appropriate programs that fall within AstraZeneca's ethical guidelines.
Essential Requirements:
Bachelor’s degree
A valid driver’s license and safe driving record
Desired Requirements:
Knowledge of the medical, healthcare or pharmacy industry and skills in clinical
Demonstrated effective organizational and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Demonstrated effective leadership, organization and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
As a Sales Representative with us, you’ll sell life-changing medicines within one of four therapeutic areas: Oncology, Respiratory, Cardiovascular, Renal and Metabolic, and other diseases. Using your exceptional selling skills and personable attitude, you’ll build strong and strategic partnerships with healthcare providers across your territory – from clinicians and pharmacists to nurses and consultants.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
You will develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients. You will function independently with a high degree of sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. You will successfully complete training requirements, including product examinations.
By developing and maintain in-depth knowledge of market, demographic, and managed care information relative to your assigned sales territory. You will be able to work with your Commercial Business Director and District Sales Manager to develop a local strategy and business plan to generate recognizable increases of sales of Symbicort & Farxiga in your territory. You will capitalize on formulary approvals and other opportunities through effective implementation of the Strategic Targeting Plans by using a wide variety of promotional, personnel resources and analytical tools to maximize effectiveness in assigned sales territory, based on local assessment of customer needs. You will provide special education to healthcare providers through appropriate programs that fall within AstraZeneca's ethical guidelines.
Essential Requirements:
Bachelor’s degree
A valid driver’s license and safe driving record
Desired Requirements:
Knowledge of the medical, healthcare or pharmacy industry and skills in clinical
Demonstrated effective organizational and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Demonstrated effective leadership, organization and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Feb 12, 2020
As a Sales Representative with us, you’ll sell life-changing medicines within one of four therapeutic areas: Oncology, Respiratory, Cardiovascular, Renal and Metabolic, and other diseases. Using your exceptional selling skills and personable attitude, you’ll build strong and strategic partnerships with healthcare providers across your territory – from clinicians and pharmacists to nurses and consultants.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
You will develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients. You will function independently with a high degree of sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. You will successfully complete training requirements, including product examinations.
By developing and maintain in-depth knowledge of market, demographic, and managed care information relative to your assigned sales territory. You will be able to work with your Commercial Business Director and District Sales Manager to develop a local strategy and business plan to generate recognizable increases of sales of Symbicort & Farxiga in your territory. You will capitalize on formulary approvals and other opportunities through effective implementation of the Strategic Targeting Plans by using a wide variety of promotional, personnel resources and analytical tools to maximize effectiveness in assigned sales territory, based on local assessment of customer needs. You will provide special education to healthcare providers through appropriate programs that fall within AstraZeneca's ethical guidelines.
Essential Requirements:
Bachelor’s degree
A valid driver’s license and safe driving record
Desired Requirements:
Knowledge of the medical, healthcare or pharmacy industry and skills in clinical
Demonstrated effective organizational and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Demonstrated effective leadership, organization and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
As a Sales Representative with us, you’ll sell life-changing medicines within one of four therapeutic areas: Oncology, Respiratory, Cardiovascular, Renal and Metabolic, and other diseases. Using your exceptional selling skills and personable attitude, you’ll build strong and strategic partnerships with healthcare providers across your territory – from clinicians and pharmacists to nurses and consultants.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
You will develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients. You will function independently with a high degree of sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. You will successfully complete training requirements, including product examinations.
By developing and maintain in-depth knowledge of market, demographic, and managed care information relative to your assigned sales territory. You will be able to work with your Commercial Business Director and District Sales Manager to develop a local strategy and business plan to generate recognizable increases of sales of Symbicort & Farxiga in your territory. You will capitalize on formulary approvals and other opportunities through effective implementation of the Strategic Targeting Plans by using a wide variety of promotional, personnel resources and analytical tools to maximize effectiveness in assigned sales territory, based on local assessment of customer needs. You will provide special education to healthcare providers through appropriate programs that fall within AstraZeneca's ethical guidelines.
Essential Requirements:
Bachelor’s degree
A valid driver’s license and safe driving record
Desired Requirements:
Knowledge of the medical, healthcare or pharmacy industry and skills in clinical
Demonstrated effective organizational and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Demonstrated effective leadership, organization and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Feb 12, 2020
As a Sales Representative with us, you’ll sell life-changing medicines within one of four therapeutic areas: Oncology, Respiratory, Cardiovascular, Renal and Metabolic, and other diseases. Using your exceptional selling skills and personable attitude, you’ll build strong and strategic partnerships with healthcare providers across your territory – from clinicians and pharmacists to nurses and consultants.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
You will develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients. You will function independently with a high degree of sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. You will successfully complete training requirements, including product examinations.
By developing and maintain in-depth knowledge of market, demographic, and managed care information relative to your assigned sales territory. You will be able to work with your Commercial Business Director and District Sales Manager to develop a local strategy and business plan to generate recognizable increases of sales of Symbicort & Farxiga in your territory. You will capitalize on formulary approvals and other opportunities through effective implementation of the Strategic Targeting Plans by using a wide variety of promotional, personnel resources and analytical tools to maximize effectiveness in assigned sales territory, based on local assessment of customer needs. You will provide special education to healthcare providers through appropriate programs that fall within AstraZeneca's ethical guidelines.
Essential Requirements:
Bachelor’s degree
A valid driver’s license and safe driving record
Desired Requirements:
Knowledge of the medical, healthcare or pharmacy industry and skills in clinical
Demonstrated effective organizational and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Demonstrated effective leadership, organization and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
As a Sales Representative with us, you’ll sell life-changing medicines within one of four therapeutic areas: Oncology, Respiratory, Cardiovascular, Renal and Metabolic, and other diseases. Using your exceptional selling skills and personable attitude, you’ll build strong and strategic partnerships with healthcare providers across your territory – from clinicians and pharmacists to nurses and consultants.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
You will develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients. You will function independently with a high degree of sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. You will successfully complete training requirements, including product examinations.
By developing and maintain in-depth knowledge of market, demographic, and managed care information relative to your assigned sales territory. You will be able to work with your Commercial Business Director and District Sales Manager to develop a local strategy and business plan to generate recognizable increases of sales of Symbicort & Farxiga in your territory. You will capitalize on formulary approvals and other opportunities through effective implementation of the Strategic Targeting Plans by using a wide variety of promotional, personnel resources and analytical tools to maximize effectiveness in assigned sales territory, based on local assessment of customer needs. You will provide special education to healthcare providers through appropriate programs that fall within AstraZeneca's ethical guidelines.
Essential Requirements:
Bachelor’s degree
A valid driver’s license and safe driving record
Desired Requirements:
Knowledge of the medical, healthcare or pharmacy industry and skills in clinical
Demonstrated effective organizational and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Demonstrated effective leadership, organization and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Feb 12, 2020
As a Sales Representative with us, you’ll sell life-changing medicines within one of four therapeutic areas: Oncology, Respiratory, Cardiovascular, Renal and Metabolic, and other diseases. Using your exceptional selling skills and personable attitude, you’ll build strong and strategic partnerships with healthcare providers across your territory – from clinicians and pharmacists to nurses and consultants.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
You will develop superior product and disease state knowledge and effectively educate and engage healthcare professionals in dialogue about clinical evidence, approved indications, and product efficacy/safety profiles to support on-label prescribing for appropriate patients. You will function independently with a high degree of sales proficiency to drive sales performance and ensure sales forecasts and assigned budgets meet or exceed therapeutic and territory expectations. You will successfully complete training requirements, including product examinations.
By developing and maintain in-depth knowledge of market, demographic, and managed care information relative to your assigned sales territory. You will be able to work with your Commercial Business Director and District Sales Manager to develop a local strategy and business plan to generate recognizable increases of sales of Symbicort & Farxiga in your territory. You will capitalize on formulary approvals and other opportunities through effective implementation of the Strategic Targeting Plans by using a wide variety of promotional, personnel resources and analytical tools to maximize effectiveness in assigned sales territory, based on local assessment of customer needs. You will provide special education to healthcare providers through appropriate programs that fall within AstraZeneca's ethical guidelines.
Essential Requirements:
Bachelor’s degree
A valid driver’s license and safe driving record
Desired Requirements:
Knowledge of the medical, healthcare or pharmacy industry and skills in clinical
Demonstrated effective organizational and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
Demonstrated effective leadership, organization and communication skills
Demonstrated judgment and decision-making capability
Be results oriented with demonstrated time management skills
Ability to learn, analyze, understand and convey complex information
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.
Know that there are people behind the data. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Logistics personnel are critical to the people we serve – your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working – with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
Feb 11, 2020
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.
Know that there are people behind the data. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Logistics personnel are critical to the people we serve – your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working – with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
Under the direction of the Branch Manager or Field Leader, Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy-training program. Duties and Responsibilities: 1. Ensures all specimens are collected accurately and on time. a. Collects specimens according to established procedures. b. Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre employment drug screenings and other Quest Diagnostics services c. Responsible for completing application packets and other paperwork accurately. d. Label, centrifuge and split specimens as required by test order. e. Package specimens for transport.
2. Responsible for the safe and timely transporting specimens, supplies, equipment and materials to the appropriate destination. a. Responsible for operating a company vehicle safely between collection site and testing site b. Maintains records of each specimen collected each day. c. Provides customer service to clients. 3. Maintains required records and paperwork. a. Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). b. Maintains all appropriate Phlebotomy logs. c. Assist with compilation of monthly statistics and data. Submits data on time monthly. d. Submits accurate time and travel logs as directed by management and on time. e. Submits accurate expense forms, if applicable, on the required day.
4. Demonstrates organizational commitment. a. Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. b. Reports on time to work, following attendance guidelines. c. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement d. Communicates appropriately with customers, agents, applicants, coworkers and the general public. e. Communicates all unresolved problems immediately to the appropriate Manager or Supervisor. Remains polite and courteous at all time.
Additional responsibilities required of Mobile Examiner a. Ensures facilities or work area are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled b. Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed c. Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOPs, advising Manager or Supervisor of any issues or problems as they arise. d. Performs other department-related clerical duties when assigned. e. Answers phone and dispatch calls when assigned. f. Participates on teams and special projects when asked. g. Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines. h. With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols, practices and procedures.
Feb 11, 2020
Under the direction of the Branch Manager or Field Leader, Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, perform with confidence all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures. May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy-training program. Duties and Responsibilities: 1. Ensures all specimens are collected accurately and on time. a. Collects specimens according to established procedures. b. Conducts in center exams and mobile exams, which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre employment drug screenings and other Quest Diagnostics services c. Responsible for completing application packets and other paperwork accurately. d. Label, centrifuge and split specimens as required by test order. e. Package specimens for transport.
2. Responsible for the safe and timely transporting specimens, supplies, equipment and materials to the appropriate destination. a. Responsible for operating a company vehicle safely between collection site and testing site b. Maintains records of each specimen collected each day. c. Provides customer service to clients. 3. Maintains required records and paperwork. a. Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). b. Maintains all appropriate Phlebotomy logs. c. Assist with compilation of monthly statistics and data. Submits data on time monthly. d. Submits accurate time and travel logs as directed by management and on time. e. Submits accurate expense forms, if applicable, on the required day.
4. Demonstrates organizational commitment. a. Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. b. Reports on time to work, following attendance guidelines. c. Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement d. Communicates appropriately with customers, agents, applicants, coworkers and the general public. e. Communicates all unresolved problems immediately to the appropriate Manager or Supervisor. Remains polite and courteous at all time.
Additional responsibilities required of Mobile Examiner a. Ensures facilities or work area are neat, clean and in good repair, takes appropriate action to advise Manager or Supervisor of required repairs and maintenance; Disposes of biohazard containers when scheduled b. Assist with periodic inventory counts, report shortages and problems to Manager or Supervisor as they occur; stocks supplies as needed c. Work effectively with staff employees to ensure compliance with dress code, EHS & QA requirements, customer service requirements and SOPs, advising Manager or Supervisor of any issues or problems as they arise. d. Performs other department-related clerical duties when assigned. e. Answers phone and dispatch calls when assigned. f. Participates on teams and special projects when asked. g. Assist Manager or Supervisor with the implementation of SOPs for examiner services in accordance with Quest Diagnostics guidelines. h. With direction and guidance from Manager or Supervisor, and having appropriate training guidelines, act as mentor and resource person for new employees providing support for department protocols, practices and procedures.
The Patient Services Representative I (PSR I) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work in a doctor's office, a patient service center, in a house call environment, or as business needs dictate.
Job Responsibilities 1.Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. 2.Administer oral solutions according to established training. 3.Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. 4.Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. 5.Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. 6.Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. 7.Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. 8.Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9.Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. 10.Assist with compilation and submission of monthly statistics and data. 11.Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. 12.Complete training courses and keep up-to-date with the latest phlebotomy techniques. 13.Travel to Territory Manager meeting if held off-site or off normal shift. 14.Participate on special projects and teams. 15.Stay up-to-date on company communications. Job Requirements 1.Ability to provide quality, error free work in a fast-paced environment. 2.Ability to work independently with minimal on-site supervision. 3.Excellent phlebotomy skills to include pediatric and geriatric. 4.Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. 5.Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. 6.Must have reliable transportation, valid driver license, and clean driving record, if applicable. 7.Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business. Physical Requirements 1.Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance. 2.Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. 3.Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day. 4.Position requires travel. 5.Extensive use of phone and PC. 6.Fine dexterity with hands/steadiness. 7.Talking. 8.Walking. 9.Balancing. 10.Bending/kneeling. 11.Pushing/pulling. 12.Reaching/twisting. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.] Required Education 1.High school diploma or equivalent. 2.Medical training: medical assistant or paramedic training preferred. 3.Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience 1.One year phlebotomy experience preferred. 2.Customer service in a retail or service environment preferred. 3.Keyboard/data entry experience.
Feb 11, 2020
The Patient Services Representative I (PSR I) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work in a doctor's office, a patient service center, in a house call environment, or as business needs dictate.
Job Responsibilities 1.Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. 2.Administer oral solutions according to established training. 3.Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. 4.Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders. 5.Enter billing information and collect payments when required, including the safeguarding of assets and credit card information. 6.Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order. 7.Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed. 8.Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions. 9.Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. 10.Assist with compilation and submission of monthly statistics and data. 11.Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. 12.Complete training courses and keep up-to-date with the latest phlebotomy techniques. 13.Travel to Territory Manager meeting if held off-site or off normal shift. 14.Participate on special projects and teams. 15.Stay up-to-date on company communications. Job Requirements 1.Ability to provide quality, error free work in a fast-paced environment. 2.Ability to work independently with minimal on-site supervision. 3.Excellent phlebotomy skills to include pediatric and geriatric. 4.Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. 5.Committed to all Quest Diagnostics policies and procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles. 6.Must have reliable transportation, valid driver license, and clean driving record, if applicable. 7.Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business. Physical Requirements 1.Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance. 2.Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination. 3.Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day. 4.Position requires travel. 5.Extensive use of phone and PC. 6.Fine dexterity with hands/steadiness. 7.Talking. 8.Walking. 9.Balancing. 10.Bending/kneeling. 11.Pushing/pulling. 12.Reaching/twisting. [All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.] Required Education 1.High school diploma or equivalent. 2.Medical training: medical assistant or paramedic training preferred. 3.Phlebotomy certification preferred. Required in California, Nevada, and Washington. Work Experience 1.One year phlebotomy experience preferred. 2.Customer service in a retail or service environment preferred. 3.Keyboard/data entry experience.
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.
Know that there are people behind the data. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Logistics personnel are critical to the people we serve – your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working – with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
Feb 11, 2020
We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.
Know that there are people behind the data. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.
In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, our Logistics personnel are critical to the people we serve – your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working – with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career.
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
Basic Purpose:
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
Feb 11, 2020
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
Basic Purpose:
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
Basic Purpose:
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
Feb 11, 2020
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
Basic Purpose:
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The SPT I is responsible for general support functions within the Specimen Processing Department. This position requires passing a data entry assessment. Functions performed may include but are not limited to data entry of test orders, presort, pickup and delivery of processed specimens to the laboratory, centrifugation and aliquoting. Department is a production environment, with emphasis on productivity/quality standards and departmental completion times. All functions must be performed with confidence, accuracy and in a timely manner. Job is complex and requires that employee have good organization skills and ability to learn and understand specimen types related to test(s) ordered by client. The SPT I must have the ability learn and understand the compliance regulations related to test ordering which may change on a daily basis. This position is critical to quality for customer satisfaction. Additionally, since many changes do occur from day to day, great flexibility on the part of the SPT I is required. Majority of SPT I work, on the nightshift, but based on staffing needs weekends, holidays, on call and overtime is a requirement.
Duties and Responsibilities:
Able to perform all responsibilities of the Specimen Preparation Assistant
Demonstrates an ability to learn the job duties assigned to the SPT I, and develops an understanding of how all the functions in Specimen Processing fit together
Identifies problems and in some cases, may resolve issues with specimen types such as missing information etc.
Demonstrates an understanding of the compliance policies related to test ordering, which requires developing ability to research test ordering information on translation tables, computer system, and the directory of services
Meets standards for production and accuracy within 6 months
Understands the complex relationship between test(s) ordered and specimen received
Completes all required written documentation, legibly and within the assigned timeframe
Meets or exceeds all performance expectations to include attendance, adherence to work schedule and demonstrates Quest values and behaviors through work performance and peer and team interaction
Is open to learning additional functions within Specimen Processing to allow timely progression to the next level
Performs other duties as assigned
Education Preferred:
HS diploma or equivalent
Work Experience:
Medical background preferred which includes medical terminology applicable to a clinical laboratory
Previous experience in a production environment preferred
Physical and Mental Requirements:
Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour
Works in a biohazard environment, practicing good safety habits
Able to sit or stand for long periods
Handles multiple tasks simultaneously and works in a production environment
Other:
Communicates effectively with all levels of staff
Maintains composure while working under pressure
Reflects good judgment at all times when determining what action to take when resolving problems
Adheres to Quest Diagnostics core values, safety and compliance policies and procedures
Keeps work area neat and clean
Demonstrates strong interpersonal skills that foster a positive environment.
Demonstrates flexibility and ability to adapt to change
Feb 11, 2020
The SPT I is responsible for general support functions within the Specimen Processing Department. This position requires passing a data entry assessment. Functions performed may include but are not limited to data entry of test orders, presort, pickup and delivery of processed specimens to the laboratory, centrifugation and aliquoting. Department is a production environment, with emphasis on productivity/quality standards and departmental completion times. All functions must be performed with confidence, accuracy and in a timely manner. Job is complex and requires that employee have good organization skills and ability to learn and understand specimen types related to test(s) ordered by client. The SPT I must have the ability learn and understand the compliance regulations related to test ordering which may change on a daily basis. This position is critical to quality for customer satisfaction. Additionally, since many changes do occur from day to day, great flexibility on the part of the SPT I is required. Majority of SPT I work, on the nightshift, but based on staffing needs weekends, holidays, on call and overtime is a requirement.
Duties and Responsibilities:
Able to perform all responsibilities of the Specimen Preparation Assistant
Demonstrates an ability to learn the job duties assigned to the SPT I, and develops an understanding of how all the functions in Specimen Processing fit together
Identifies problems and in some cases, may resolve issues with specimen types such as missing information etc.
Demonstrates an understanding of the compliance policies related to test ordering, which requires developing ability to research test ordering information on translation tables, computer system, and the directory of services
Meets standards for production and accuracy within 6 months
Understands the complex relationship between test(s) ordered and specimen received
Completes all required written documentation, legibly and within the assigned timeframe
Meets or exceeds all performance expectations to include attendance, adherence to work schedule and demonstrates Quest values and behaviors through work performance and peer and team interaction
Is open to learning additional functions within Specimen Processing to allow timely progression to the next level
Performs other duties as assigned
Education Preferred:
HS diploma or equivalent
Work Experience:
Medical background preferred which includes medical terminology applicable to a clinical laboratory
Previous experience in a production environment preferred
Physical and Mental Requirements:
Position requires data background with abilities to enter 6,000 alphanumeric keystrokes/hour
Works in a biohazard environment, practicing good safety habits
Able to sit or stand for long periods
Handles multiple tasks simultaneously and works in a production environment
Other:
Communicates effectively with all levels of staff
Maintains composure while working under pressure
Reflects good judgment at all times when determining what action to take when resolving problems
Adheres to Quest Diagnostics core values, safety and compliance policies and procedures
Keeps work area neat and clean
Demonstrates strong interpersonal skills that foster a positive environment.
Demonstrates flexibility and ability to adapt to change
