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The Entry-Level Customer Representative sells to customers by providing clinical information regarding relevant products, as well as education and resources. They do this to support customer needs in an effort to help the Health Care Practitioner meet their patients’ goals. The Customer Representative is the primary point of contact for a variety of customers within their assigned geography. These customers may include: Health care providers such as physicians, nurses, pharmacists as well as quality directors and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: physicians’ offices, integrated delivery systems, and hospital clinics.  The Customer Rep is a key member of the local Customer Team that works collaboratively with other field based employees such as the Account Executives (AEs), Integration Delivery Systems (IDS) leaders as well as other members of our extended team.  The primary activities include: Developing a territory level business plan in accordance with our policies, standards and ethics. Maintaining product knowledge and certification of our portfolio for which they are responsible. Engaging in balanced product sales discussions with Health Care Providers and Health Care Business Professionals to align customer needs and products in accordance with product labeling. This is achieved by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of promotional materials Providing management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals. Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of promotional materials. Regularly monitoring their business performance against objectives using company provided tools. Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified customer needs. For select customer accounts, coordinate with the customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving customer and patient support. Work Experience Required Skills and Experience: Experience working in one or more of the following areas: Pharmaceutical/Healthcare, Sales, Consulting, Customer Service or Military. Excellent communication skills (written and oral) Self- directed and organized Possess strong interpersonal and leadership qualities in an academic or professional setting Excellent planning and organizational skills and good judgment Valid Driver’s License Preferred Experience and Skills: Prior experience developing and executing plans for engaging customers and meeting customer needs Demonstrated success in establishing, developing and maintaining relationships Prior experience working in a highly regulated industry or environment where compliance to policies is critical Education Minimum Requirement:  Required: BA/BS Preferred: MBA/MS

A Territory Manager is a field based specialty pharmaceutical sales representative.  The Territory Manager is responsible for regularly calling on health care professionals within a specific geographic region.  The call points include physician offices, hospitals, pharmacies, and ambulatory care facilities.  A Territory Manager’s day-to-day responsibilities consist of supporting the promotional efforts behind the Braintree Laboratories product line, which includes organizing, tracking, and supplying FDA regulated sample products to health care professionals.  The Territory Manager maintains a current and competent level of the product line to be a reliable source of information to the health care professionals.   PRINCIPAL DUTIES AND RESPONSIBILITIES Effectively communicate with healthcare professionals demonstrating the features and benefits of our products.   Engage in dialogue about clinical evidence, approved indications and product efficacy/safety profiles to support on label prescribing for appropriate patients. Function independently while using a wide variety of company provided promotional resources, analytical tools and resource personnel to maximize effectiveness in an assigned territory. Work with Regional Director/District manager to develop a local strategy and business plan with an in depth knowledge of market, demographic, and managed care information to generate recognizable increases of sales in territory. Successfully complete all training requirements including product examinations.  Attend company and industry seminars, trade shows and sales meetings as needed. Provide timely and competent administrative management of work hours, sales call data, customer objectives, communication responses, synchronization, sample and expense reporting.  QUALIFICATIONS   To perform this job successfully, an individual must be able to perform each essential function satisfactorily, be flexible in terms of work hours, and have strong knowledge and experience in pharmaceutical or B2B sales. The requirements listed below are representative of the knowledge, skills and/or abilities required.  Bachelor’s degree – preferable with a health science or marketing/business major Two years business to business outside sales experience Valid driver’s license and a safe driving record Excellent presentation and communication skills Results orientated with demonstrated time/territory management skills WORK ENVIRONMENT The work environment described here are representative of those an employee encounters while performing the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will be in an office environment.   PHYSICAL REQUIREMENTS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit for long periods of time. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.