Pharmaceutical Sales Representative - Primary Care & Specialty (Entry level or Experienced)
We are a fast-growing specialty pharmaceutical and healthcare company that markets a variety of innovative products. Our pharmaceutical products are designed to enhance the patient and provider's practice which includes easing the burden of administration, providing an improved safety profile, and prescription selection. We strive to improve patient outcomes while reducing overall health care costs. We are in search for Entry Level or Experienced Pharmaceutical Sales Reps who are energetic and industry trained sales rep to add to our Pharmaceutical Sales Rep team. They must be as passionate as we are about our vision and commitment to deliver value and service to the healthcare industry in the United States.
When you become one of our professional Pharmaceutical Sales Representatives you will act as a lead point of contact for account management activities within your physician accounts. The position is responsible for obtaining and managing profitable business for our product’s by building strong professional relationships based on service, product knowledge, integrity and trust within the accounts. Each Pharmaceutical Sales Rep will develop, manage and execute account business plans that deliver results consistently.
Responsibilities for each Pharmaceutical Sales Representative team member:
Coordinate sales and promotion of pharmaceutical / healthcare products within you local territory.
Drive pull-through on existing patients and build awareness of product portfolio with each physician.
Build strategic customer relationships at general practices, hospitals, and specialty clinics to foster a long-term professional relationship based on service, product knowledge, integrity and trust, and favorably position for future product launches.
Develop strategies, tactics, marketing initiatives, and sales programs as applicable to scope.
Plan and organize sales calls in the territory for effective use of time and economic considerations to optimize performance goals within each account.
Maintain knowledge of product/service, market/industry trends, regulatory changes, competitors, and customers and communicate to management in real-time.
Complete all industry pharmaceutical sales training plus maintain CME education to keep up to date on innovative products to successful detail physicians.
Review and analyze contracted product performance within accounts and take and/or evolve actions as appropriate (monitor contracts, plan execution, value, volume growth, market share, etc.)
Develop a strong alliance with the Pharmaceutical Sales Representative team to ensure the appropriate level of cross-functional support and communication to develop and execute effective pull-through strategies.
Strictly adhere to relevant pharmaceutical sales rep regulatory and compliance guidelines and company policies.
Minimum Requirements for the Pharmaceutical Sales Rep opportunity:
Sales abilities with inter-personal skills, knowledge of account management and/or sales experience.
Proven track record of sales success.
Completion of industry pharmaceutical sales training.
This position will be field based and will require a valid drivers license.
Must be able to acquire and maintain industry and vendor credentials.
Computer literacy (i.e., Word, Excel, and PowerPoint) is a must.
Must have the ability to differentiate yourself in the marketplace.
Excellent organizational/communication skills, self-starter and ambition to succeed.
Apply today with your resume. Pharmaceutical Sales Rep openings are immediate and interviews will be taking place for all qualified applicants.
As an equal opportunity employer we will consider all qualified pharmaceutical sales rep applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
May 08, 2019
Full time
Pharmaceutical Sales Representative - Primary Care & Specialty (Entry level or Experienced)
We are a fast-growing specialty pharmaceutical and healthcare company that markets a variety of innovative products. Our pharmaceutical products are designed to enhance the patient and provider's practice which includes easing the burden of administration, providing an improved safety profile, and prescription selection. We strive to improve patient outcomes while reducing overall health care costs. We are in search for Entry Level or Experienced Pharmaceutical Sales Reps who are energetic and industry trained sales rep to add to our Pharmaceutical Sales Rep team. They must be as passionate as we are about our vision and commitment to deliver value and service to the healthcare industry in the United States.
When you become one of our professional Pharmaceutical Sales Representatives you will act as a lead point of contact for account management activities within your physician accounts. The position is responsible for obtaining and managing profitable business for our product’s by building strong professional relationships based on service, product knowledge, integrity and trust within the accounts. Each Pharmaceutical Sales Rep will develop, manage and execute account business plans that deliver results consistently.
Responsibilities for each Pharmaceutical Sales Representative team member:
Coordinate sales and promotion of pharmaceutical / healthcare products within you local territory.
Drive pull-through on existing patients and build awareness of product portfolio with each physician.
Build strategic customer relationships at general practices, hospitals, and specialty clinics to foster a long-term professional relationship based on service, product knowledge, integrity and trust, and favorably position for future product launches.
Develop strategies, tactics, marketing initiatives, and sales programs as applicable to scope.
Plan and organize sales calls in the territory for effective use of time and economic considerations to optimize performance goals within each account.
Maintain knowledge of product/service, market/industry trends, regulatory changes, competitors, and customers and communicate to management in real-time.
Complete all industry pharmaceutical sales training plus maintain CME education to keep up to date on innovative products to successful detail physicians.
Review and analyze contracted product performance within accounts and take and/or evolve actions as appropriate (monitor contracts, plan execution, value, volume growth, market share, etc.)
Develop a strong alliance with the Pharmaceutical Sales Representative team to ensure the appropriate level of cross-functional support and communication to develop and execute effective pull-through strategies.
Strictly adhere to relevant pharmaceutical sales rep regulatory and compliance guidelines and company policies.
Minimum Requirements for the Pharmaceutical Sales Rep opportunity:
Sales abilities with inter-personal skills, knowledge of account management and/or sales experience.
Proven track record of sales success.
Completion of industry pharmaceutical sales training.
This position will be field based and will require a valid drivers license.
Must be able to acquire and maintain industry and vendor credentials.
Computer literacy (i.e., Word, Excel, and PowerPoint) is a must.
Must have the ability to differentiate yourself in the marketplace.
Excellent organizational/communication skills, self-starter and ambition to succeed.
Apply today with your resume. Pharmaceutical Sales Rep openings are immediate and interviews will be taking place for all qualified applicants.
As an equal opportunity employer we will consider all qualified pharmaceutical sales rep applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
May 15, 2019
The Route Service Representative (RSR) is the face of Quest Diagnostics to the public, our customers and acts as an Ambassador for the company in everything he/she does. Everyday Excellence is a critical component in fulfilling this position requirement. This position performs day to day route operations by serving client needs with regard to properly tracking, sorting, storing and transporting patient specimens and other materials including but not limited to supplies and patient results.
The RSR is assigned up to a maximum of two (2) routes which may include:, Routine Route, STAT Route, Weekend Routes or Shuttle/Relay Route; Safely operates company vehicle to pick up, properly store and deliver specimens and other materials; and provides service to internal and external customers in an organized, efficient, and professional manner.
Duties and Responsibilities:
1. Responsible for compliance with all processes including and not limited to: timekeeping, attendance and punctuality, vehicle safety and cleanliness, safety and OSHA requirements, handheld /scanning device and usage, proper handling and storage of all samples from the client office to the drop off point, proper packing of specimens for shipment, end of day vehicle checks, dress code, code of conduct and all Company / Regional / Logistics policies and procedures.
2. Responsible for the safe and timely transportation of specimens, supplies, reports, equipment and materials to the appropriate destination.
3. Responsible for operating company vehicle safely as well as maintaining a valid driver’s license and driving record within acceptable company guidelines.
4. Ensure route is started with proper equipment tools. i.e., route scanner sync/paper logs, carry bag, properly prepared coolers for 3 separate thermal storage, dry ice, cell phone, keys, door hangers, observation reports, etc.
5. Follow route as scheduled/sequenced while allowing for will-call stops and special pickups.
6. Maintain specimen integrity at all times, including the utilization of specimen carry bag to transport specimens from client office/lock box to vehicle by temperature.
7. Follow all scan/documentation requirements including but not limited to tissue/irreplaceable and frozen tracking processes.
8. Place “Door Hanger” for will-call clients with no specimens out. Place “Door Hanger” for Daily clients who regularly provide specimens but none are available at scheduled pick up. The RSR is required to notify their Supervisor and/or Team Leader of service issue for a next morning follow up.
9. Communicate with Dispatch before leaving an area to ensure will-calls have been cleared.
10. Keep route information, sequencing and all client notes up to date.
11. Attendance and punctuality in meetings and training sessions.
12. Meet all training requirements in a timely manner as assigned.
13. Properly care for and maintain company equipment including scanners, telephones, vehicles etc... Communicate any deficiencies with equipment.
14. Document and provide appropriate client satisfaction information to Logistics Management.
15. Maintain professionalism and a service orientation with clients using Everyday Excellence and the Five Guiding Principles.
16. Demonstrate Everyday Excellence in the Quest Behaviors; Agility, Customer Focus, Transparency, United as One Team and Performance Oriented.
17. Other duties as defined by Logistics Management.
