75 Engineering jobs

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

This position is responsible for building and supporting features as well as mentoring peers and more junior engineers in the development of the DrugDev Spark platform. Summary of Essential Job Functions Independently lead the development of medium to large system components Contribute to the design and development of new features and applications. Identify opportunities for process and tooling improvements and drive implementation Unit testing and functional testing of new functionality. Support customers and professional services as required to address any questions or resolve any issues related to the DrugDev Spark platform. Mentor peers and more junior engineers and perform peer code review. Review of functional specifications and other validation deliverables. Coordinate release management activities, including alignment with quality and validation processes Serve as the back-up to senior engineering staff for releases and other duties when others are unavailable Support recruitment and on-boarding of new team members Provide technical thought leadership and help evaluate emerging technologies and 3rd party products Other duties as assigned Competencies Technical/functional expertise . Communication Decision making Customer focus Conflict management Energy, motivation and work rate Supervisory Responsibilities This position does not have responsibility for supervising people.   Minimum Experience Requirements BS in a related field (CS, Math) or comparable experience Graduate degree desirable At least 7 years of web application development experience or 5 years of web application experience plus graduate training At least 1 year of demonstrated success in development with DrugDev Spark or equivalent system preferred Fewer years of experience will be acceptable with directly relevant coding expertise Skill Requirements Experience with Ruby on Rails, Python, JS React, Ember, or similar web framework. Ability to lead and/or mentor a group of developers Good interpersonal communication and presentation skills Attention to detail

Responsibilities: Develop elegant solutions for our web-based instrument performance management system using industry standard development principles. Convert wireframes and mockups into an interactive user experience. Understands IoT industry trends and strategies to ensure solution insights and methods implemented are class leading and innovative. Develop against a groomed backlog of user stories, improving on pre-built applications as well as the creation of new role-based applications in support of business needs. Write and maintain documentation for feature developments assigned.  Minimum Qualifications: A Bachelor’s degree in Computer Science or related field or equivalent experience is required. With a focus on front end development. Minimum of 3 years experience in HTML5, CSS, JS, React programming language. Experience with industry standard data visualization techniques and practices. Experience with Software Development Life Cycle (SDLC) practices; waterfall and Agile is required Strong written and verbal communication skills are required. Able to work as an independent team member without daily supervision, capable of applying judgement to plan and execute tasks against priorities. Preferred Qualifications: Minimum of 5 years of software development experience building software applications is required. A portfolio with live examples and code samples Experience with software configuration management tools. Life Sciences, Health Care, or Manufacturing experience. Ability to work in a global collaborative team environment

Responsibilities: Develop elegant solutions for our web-based instrument performance management system using industry standard development principles. Convert wireframes and mockups into an interactive user experience. Understands IoT industry trends and strategies to ensure solution insights and methods implemented are class leading and innovative. Develop against a groomed backlog of user stories, improving on pre-built applications as well as the creation of new role-based applications in support of business needs. Write and maintain documentation for feature developments assigned.  Minimum Qualifications: A Bachelor’s degree in Computer Science or related field or equivalent experience is required. With a focus on front end development. Minimum of 3 years experience in HTML5, CSS, JS, React programming language. Experience with industry standard data visualization techniques and practices. Experience with Software Development Life Cycle (SDLC) practices; waterfall and Agile is required Strong written and verbal communication skills are required. Able to work as an independent team member without daily supervision, capable of applying judgement to plan and execute tasks against priorities. Preferred Qualifications: Minimum of 5 years of software development experience building software applications is required. A portfolio with live examples and code samples Experience with software configuration management tools. Life Sciences, Health Care, or Manufacturing experience. Ability to work in a global collaborative team environment

Responsibilities: Develop elegant solutions for our web-based instrument performance management system using industry standard development principles. Convert wireframes and mockups into an interactive user experience. Understands IoT industry trends and strategies to ensure solution insights and methods implemented are class leading and innovative. Develop against a groomed backlog of user stories, improving on pre-built applications as well as the creation of new role-based applications in support of business needs. Write and maintain documentation for feature developments assigned.  Minimum Qualifications: A Bachelor’s degree in Computer Science or related field or equivalent experience is required. With a focus on front end development. Minimum of 3 years experience in HTML5, CSS, JS, React programming language. Experience with industry standard data visualization techniques and practices. Experience with Software Development Life Cycle (SDLC) practices; waterfall and Agile is required Strong written and verbal communication skills are required. Able to work as an independent team member without daily supervision, capable of applying judgement to plan and execute tasks against priorities. Preferred Qualifications: Minimum of 5 years of software development experience building software applications is required. A portfolio with live examples and code samples Experience with software configuration management tools. Life Sciences, Health Care, or Manufacturing experience. Ability to work in a global collaborative team environment

Responsibilities: Develop elegant solutions for our web-based instrument performance management system using industry standard development principles. Convert wireframes and mockups into an interactive user experience. Understands IoT industry trends and strategies to ensure solution insights and methods implemented are class leading and innovative. Develop against a groomed backlog of user stories, improving on pre-built applications as well as the creation of new role-based applications in support of business needs. Write and maintain documentation for feature developments assigned.  Minimum Qualifications: A Bachelor’s degree in Computer Science or related field or equivalent experience is required. With a focus on front end development. Minimum of 3 years experience in HTML5, CSS, JS, React programming language. Experience with industry standard data visualization techniques and practices. Experience with Software Development Life Cycle (SDLC) practices; waterfall and Agile is required Strong written and verbal communication skills are required. Able to work as an independent team member without daily supervision, capable of applying judgement to plan and execute tasks against priorities. Preferred Qualifications: Minimum of 5 years of software development experience building software applications is required. A portfolio with live examples and code samples Experience with software configuration management tools. Life Sciences, Health Care, or Manufacturing experience. Ability to work in a global collaborative team environment

As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory. Provides routine technical support to customers on operational and maintenance aspects of system equipment. Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking. Serves as customer contact on routine technical and service related problems. Schedules and performs preventative maintenance per department policy. Monitors customer equipment performance and is able to respond and resolve most routine issues. Diagnoses mechanical, hardware, software and system failure, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Provides analysis, feedback and recommendations on product failure trends and service ability issues. Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products. Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality. Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.  Who you are: Passion for customer service! Loves to solve problems. High school diploma and 2 years of technical school or equivalent military training or equivalent work experience. 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking. Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation. Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.

As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory. Provides routine technical support to customers on operational and maintenance aspects of system equipment. Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking. Serves as customer contact on routine technical and service related problems. Schedules and performs preventative maintenance per department policy. Monitors customer equipment performance and is able to respond and resolve most routine issues. Diagnoses mechanical, hardware, software and system failure, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Provides analysis, feedback and recommendations on product failure trends and service ability issues. Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products. Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality. Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.  Who you are: Passion for customer service! Loves to solve problems. High school diploma and 2 years of technical school or equivalent military training or equivalent work experience. 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking. Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation. Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.

As a Field Engineering Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory. Provides routine technical support to customers on operational and maintenance aspects of system equipment. Performs on-site service, repair and/or installation of company products - This may include any aspect of field support and is not limited to mechanical/system hardware and software, networking/wireless networking. Serves as customer contact on routine technical and service related problems. Schedules and performs preventative maintenance per department policy. Monitors customer equipment performance and is able to respond and resolve most routine issues. Diagnoses mechanical, hardware, software and system failure, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Provides analysis, feedback and recommendations on product failure trends and service ability issues. Is responsible for ensuring and maximizing customer satisfaction with Roche equipment and related products. Manages customer accounts at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, service, and support quality. Identifies revenue generating and cost saving opportunities, implements the Roche Diagnostics service agreement policy, and seeks out opportunities to market service contracts to existing customers.  Who you are: Passion for customer service! Loves to solve problems. High school diploma and 2 years of technical school or equivalent military training or equivalent work experience. 5 years of progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking. Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation. Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships.