Roche
White Plains, NY, USA
The Roche Support Network group is committed to providing industry-defining support to its customers. Primary duties involve acting as the primary liaison/customer representative throughout the implementation, Roche solution correlation, and future clinical application support., Includes planning and coordination for the implementation and customer training, as well as problem solving issues that arise for customers throughout the life cycle of the solution.
Provides highly visible, self-supervised and self-directed, extensive on-site advisory customer support through the consultative performance of complex implementations of Roche solutions and tailored customer training for Roche solutions to meet customer needs based on an individualized assessment of the customer’s personnel, organizational structure, workflow and maximization of equipment capabilities, which may include: equipment, applications, systems, and IT solutions. Acts as an advisor on customer issues and...