The Patient Registration Coordinator is a key role in the transition of a patient coming onto Option Care services. Patient Registration Coordinators are responsible for coordinating transition services with internal and external partners to ensure the accuracy and completeness of all required documentation is of the highest quality while providing exceptional customer service. Patient Registration are responsible for proactively building strong relationships with referral sources, account managers, care transition coordinators and internal nursing, pharmacy and revenue cycle team members.
Job Responsibilities (listed in order of importance and/or time spent)
Interacts with external service providers and the Option Care Commercial Team to transition new patients onto service with Option Care.
Coordinates the onboarding of referrals between different functional areas within Option Care including Pharmacy, Nursing, Warehouse and Revenue Cycle.
Proactively maintains and grows relationships with referral sources and serves as a key point of contact and representative of Option Care. Attend meetings with key accounts as needed.
Communicates frequently with the Commercial team to provide updates on patient referral status and resolve any related issues.
Responsible for collecting, reviewing and completing applicable care transition documents. Participates with any data collection required.
Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
Accountable for setting new patients up on autopay, discussing copay assistance plans and foundation assistance plans and transferring patients to patient pay team if applicable to discuss FAA and other payment options.
Basic Education and/or Experience Requirements
High School Diploma with 1 year of customer service/account management experience or patient registration/revenue cycle management experience OR an Associate’s Degree, LPN or Pharm Tech license.
Experience establishing and maintaining relationships with individuals at all levels of the organization.
Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction.
Basic PC skills including email, Microsoft Word, Excel and PowerPoint.
Experience in identifying operational issues and recommending process improvements.
Strong organization and planning skills.
Travel Requirements: (if required)
Preferred Qualifications & Interests (PQIs)
LPN, RD or Pharm Tech licensure and/or experience
Previous Infusion Medical Billing/Collections or Intake/Admissions Experience.
BioScrip®, Inc. is the largest independent national provider of infusion and home care management solutions, with approximately 2,200 teammates and nearly 80 service locations across the U.S. BioScrip partners with physicians, hospital systems, payors, pharmaceutical manufacturers and skilled nursing facilities to provide patients access to post-acute care services. BioScrip operates with a commitment to bring customer-focused pharmacy and related healthcare infusion therapy services into the home or alternate-site setting. By collaborating with the full spectrum of healthcare professionals and the patient, BioScrip provides cost-effective care that is driven by clinical excellence, customer service, and values that promote positive outcomes and an enhanced quality of life for those it serves.
Our platform provides nationwide service capabilities and the ability to deliver clinical management services that offer patients a high-touch, community-based and home-based care environment. Our multidisciplinary team of clinicians, including pharmacists, nurses, dieticians and respiratory therapists, work with the physician to develop a plan of care suited to our patient’s specific needs. Whether in the home, physician office, ambulatory infusion center, skilled nursing facility or other alternate sites of care, we provide products, services and condition-specific clinical management programs tailored to improve the care of individuals with complex health conditions such as gastrointestinal abnormalities, infectious diseases, cancer, multiple sclerosis, organ and blood cell transplants, bleeding disorders, immune deficiencies and heart failure.