The Customer Service Rep aids in all Customer Service functions of order entry, while abiding by the procedures set forth by management.
Job Responsibilities:
Actively participates in the training of all Customer Service personnel including new hires
Monitors the flow of orders to and from the Customer Service Department
Deletes, corrects, or re-enters patient orders as deemed necessary
Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
Qualifications:
Ability to read and analyze documents such as patient orders
Ability to effectively communicate with co-workers and patients alike
Ability to help with the training of employees
Ability to apply common sense understanding to carry out oral and written instructions
Education and Experience:
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience...
Jan 11, 2021
The Customer Service Rep aids in all Customer Service functions of order entry, while abiding by the procedures set forth by management.
Job Responsibilities:
Actively participates in the training of all Customer Service personnel including new hires
Monitors the flow of orders to and from the Customer Service Department
Deletes, corrects, or re-enters patient orders as deemed necessary
Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
Qualifications:
Ability to read and analyze documents such as patient orders
Ability to effectively communicate with co-workers and patients alike
Ability to help with the training of employees
Ability to apply common sense understanding to carry out oral and written instructions
Education and Experience:
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience...
At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees...
Nov 30, 2020
At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.
Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees...
The position of Nurse/Trainer/LPN/LVN/Allied Health is within our Consumer Services Products Group located in Hagerstown, Maryland. In this role, you will provide personalized Face-2-Face® training to Acelis Connected Health’s home testing customers on obtaining a finger stick blood sample, operating the PT/INR products and reporting responsibilities.
The Trainer will:
Set up training appointment directly with the customer/caregiver
Travel to the customers home setting within the general geographic location of the Trainer's home
Demonstrate and instruct the customer and/or their caregiver on the proper use and care of the PT/INR equipment
Explain test reporting options
Communicate and present themselves in a professional manner
Accurately document and submit patient training records
Maintain communications with Acelis Connected Health by cell phone, email and internet access
Utilize secure encrypted email to communicate...
Nov 30, 2020
The position of Nurse/Trainer/LPN/LVN/Allied Health is within our Consumer Services Products Group located in Hagerstown, Maryland. In this role, you will provide personalized Face-2-Face® training to Acelis Connected Health’s home testing customers on obtaining a finger stick blood sample, operating the PT/INR products and reporting responsibilities.
The Trainer will:
Set up training appointment directly with the customer/caregiver
Travel to the customers home setting within the general geographic location of the Trainer's home
Demonstrate and instruct the customer and/or their caregiver on the proper use and care of the PT/INR equipment
Explain test reporting options
Communicate and present themselves in a professional manner
Accurately document and submit patient training records
Maintain communications with Acelis Connected Health by cell phone, email and internet access
Utilize secure encrypted email to communicate...